TheWhistlingWren
Lovingly Created Personalised Gifts & Artwork
Announcement
Welcome to the shop of The Whistling Wren Ltd! Lovingly created personalised gifts and artwork for you, your home and your little people!
Featured items
Items
All Items
Reviews
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Heike Hesse on 02 May, 2024
5 out of 5 starsVery quick shipping and the product was perfect. Thank you!
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Samina on 02 May, 2024
5 out of 5 starsFantastic gift, this has to be one of the best mugs i have ever ordered and gifted, Highly reccomended.
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Aimi Horne on 28 Apr, 2024
5 out of 5 starsPersonalization choice made this incredible mug even better. My bestie loved it . Great quality , matched pictures, really pleased
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Anja on 24 Apr, 2024
5 out of 5 starsBeautiful drawing. All suggestions were taken into account. ❤️
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Ayesha on 20 Apr, 2024
5 out of 5 starsBeautiful really liked my mug , was replying my all messages will definitely recommend everyone 👍🏻❤️
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Martin on 18 Apr, 2024
5 out of 5 starsBeautiful cup, seems well made. The only negative is the heart wasn't in gold like shown in the picture. But that's a minor issue.
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About TheWhistlingWren
Personalised Gifts & Keepsakes For You & Your Little People
Shop members
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Katy
Owner, Designer, Director
Hi. I'm Katy... director & designer at The Whistling Wren!
Shop policies
Delivery
Customs and import taxes
Digital downloads
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Frequently asked questions
I want a different size to what is mentioned...
...We can change any artwork to most sizes. We know what it's like to set eyes and heart on a frame we've found in the local store only to find it impossible to find artwork to fit it so we're happy to help you.
Can I cancel my order?
You can only cancel your order up until the stage we've printed out your artwork due to the nature of our listings which are personalised. You're welcome to change your mind anytime before this stage but as soon as work starts on the physical printing the order cannot be refunded. Please only contact us via the Etsy website as our email address is unmonitored.
How do I send you the personalisation details?
To send the personalised details of any print you can either a) leave a note on checkout in the "Note To Seller" box b) you can message us directly by clicking the contact button just under our profile image on the shop page c) on any listing page click "ask a question" close to the price box.
Do you offer a framing service?
We do! As our frames in stock change we don't add them to our listings. Please contact us for a list of what we have in stock, prices and sizes.
Do you do prints for international personalisation (ie birth prints)?
We do! Our birth prints especially have stats on there country specific ie Stamp Cost, Number One Song etc. We always convert these based on the baby's country of birth.
How can I contact you?
You can contact us directly through Etsy. Please do not reply to automatically generated sales emails as these are no-reply emails and are not forwarded on to us.
NOTE: International Orders (Outside of the UK)
Please note that if your order is being delivered outside of the the UK that you may incur VAT, Customs duty and courier or postal handling fees in your country. If your order is also subject to a customs check this may delay delivery slightly by up to two weeks. If a non-personalised order is returned for "change of mind" and not for any reason of the sellers fault the original postage fee will be deducted from the final refund total for international orders. In the case of "change of mind" returns for international orders/returns the buyer is responsible for the return postal cost.
What is your breakages policy?
If your order was received damaged in transit we must be notified within 5 days of order arrival. We only offer full replacement on breakages and no refunds. A photo will suffice for evidence of this and you won't need to return the damaged item. A replacement will then be sent out within 24 hours.
Returns Policy
We do not accept returns for 'personalised' items for 'change of mind' reason or forced returns.
For 'non-personalised' items we accept returns. Orders must be returned in new condition and we should be notified within 14 days of receiving your order that you wish to make a return. The buyer must pay for the return cost and a tracked service used or we will not cover loss.
If the address is given incorrect, not picked up from the PO or redelivery arranged and the order returned to us we will deem this a forced return and we will either resend the order back out and recharge the postage or a full refund will be given minus the original postage cost to us.
For 'change of mind' reason the original postage cost will be deducted from refund.
Seller details
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