TheGiftedCat

The Gifted Cat

Coventry, England | 36 Sales

TheGiftedCat

The Gifted Cat

Coventry, England 36 Sales On Etsy since 2013

5 out of 5 stars (13)

Announcement   Happy New Year and welcome back to The Gifted Cat. We are looking forward to showing you more purrfect gifts in 2019. Purrlease ask if you see anything that you would like to buy, yet it's a different colour or shape - we design and create all of our gifts in house, and can change our designs to meet your specifications. Just message us and we can do a custom order for you:)

Announcement

Last updated on 03 Jan, 2019

Happy New Year and welcome back to The Gifted Cat. We are looking forward to showing you more purrfect gifts in 2019. Purrlease ask if you see anything that you would like to buy, yet it's a different colour or shape - we design and create all of our gifts in house, and can change our designs to meet your specifications. Just message us and we can do a custom order for you:)

Nicola and Richard Ives

Contact shop owner

Nicola and Richard Ives

About

We are a genuine cat loving, family business, based in the UK and we design and create bespoke, purrsonalised gifts for cat lovers.

We are The Gifted Cat and our bespoke, purrsonalised gifts are purrfect for the cat lovers in your life. We lovingly craft our gifts in-house, most by hand and guarantee you will find nothing to compare.

The Gifted Cat are Nicola and Richard and we are a genuine, cat loving, family run business based in the Midlands, UK. We design and create the gifts ourselves so they can be purrsonalised and purrfected according to your specifications. We are ably assisted by our owners, our 7 cats Buffy, Rosie, Jasper, Oscar Bear, Toby, Oliver and our newest addition Merlin who is trying to rule the roost!

Nearly all our gifts are unique and made with extreme care and love. They are popular the world over and we hope you can find something you love amongst our collection. Please feel free to ask if there is anything special you are looking for, if it’s cat related we will see what we can do for you as we pride ourselves on purrfect customer service.

We live in Coventry, have been married 21 years and running The Gifted Cat since 2012. The Gifted Cat also provides a very popular, pawsome cat sitting service to the local area and is well regarded by local cat charities as a go-to for cat sitting and support for lost cats as well their fundraising efforts and popular gifts. The Gifted Cat kitties often post on the furrtastic feline community on their Facebook page. Please join us there https://www.facebook.com/TheGiftedCat/





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Shop members

  • Nicola Ives

    Owner, Marketer, Customer Service

    In 2012, after working in the health and social care profession for 22 years, Nicola took early retirement from mental health nursing to look for a new direction and combining her love of cats, nursing skills and abilities, the Gifted Cat was born.

  • Richard Ives

    Owner, Designer, Creator

    Richard worked as a BT Openreach engineer for over 25 years, and coming up to his 50th birthday, decided that he wanted a lifestyle change, and with Nicola’s support, he took early retirement from BT and officially joined The Gifted Cat in 2016.

Shop policies

Last updated on 03 January, 2019
Welcome to The Gifted Cat.

We are a genuine cat loving, family business, based in the UK and we design and create bespoke, purrsonalised gifts for cat lovers, which are individually hand crafted with love in house.

Our Etsy shop re-opened last year, and we appreciate your patience as we ensure that everything is pawfect for you to purrchase our purrfect gifts for cat lovers.

Purrlease also paw on over and join our furrtastic, feline furriendly community at https://www.facebook.com/TheGiftedCat/

Thank you for visiting our shop...enjoy:)

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Send items back within: 21 days of delivery
Request a cancellation within: 1 hour of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
If you wish to return your order, please contact us within 14 days of receipt. This does not apply to personalised items or earrings (due to health and safety) unless damaged. You will be responsible for the return postage unless damaged, in which postage will be refunded on return of the item. Please obtain a 'proof of postage' when returning the item and keep this until we confirm that we have received it. Refunds may not be made if the item has been used or is not in a resaleable condition including its original packaging. Please contact us if your item arrives damaged or if you have not received it within 14 working days and we will do our utmost to ascertain and resolve the problem.
Payment
We accept payment by Paypal, debit/credit cards and Etsy Gift Cards.

Orders can only be cancelled if they are yet to be processed (usually within 1 hour).

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Shipping
Our purrsonalised gifts are created, designed and lovingly hand crafted in-house to order. Consequently, our dispatch time is between 3 - 35 days working days, depending on the individual gift. If you urgently require an item please contact us and we will do our best to ensure a quicker delivery.

Our gifts are posted first class with proof of postage receipt. Items posted within the UK 1st class delivery takes between 1 to 3 working days; EU takes up to 10 days; USA & Australia's takes up to 21 days; other countries vary between 5 - 14 days.

Our purrsonalised gifts or orders over £20 are posted via first class recorded delivery. We also offer combined postage on request.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Additional policies and FAQs
We strive for excellent customer service and appreciate positive feedback. However, if you do have any problems regarding our gifts or services, please contact us at giftedcatsales [!at] gmail.com to enable a rapid and effective communication and we will do our utmost to resolve any issues that you may have. We are genuine cat lovers who wish to see all our furrtastic customers and clients 100% contented with our gifts and service and we would very much appreciate it, if you will please leave positive feedback in our reviews section. Thank You:)
Privacy
The Gifted Cat will only collect basic personal data about you. This will include your name, postal address and email address, as we need some information to process and complete an order and we will not use your information for any other purpose.

The Gifted Cat will need to keep copies of your paperwork for gift orders for a minimum of 6 years for HMRC purposes. Your information will never be sold or given to third parties, apart from PayPal, Royal Mail and, if required, our insurance company. Emails and messages will be kept for 2 years on an encrypted server such as our PC, Laptop and Mobile phone, all of which are password protected and changed regularly, thus enabling us to have all of your information to hand, if required.

All of the printed paperwork, when not in use in kept, in a locked cupboard in a locked room. The Gifted Cat knows that you care how information about you is used and shared, we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. We respect your privacy and appreciate your business.

More information

Last updated on 20 Oct, 2016
Seller details
Nicola and Richard Ives
The Gifted Cat
18 Crecy Road
COVENTRY, West Midlands CV3 5HR
United Kingdom