TheLootLair

The Loot Lair

St Austell, England | 404 Sales

TheLootLair

The Loot Lair

St Austell, England 404 Sales On Etsy since 2015

5 out of 5 stars (64)

TheLootLair is taking a short break

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Note from shop owner The Loot Lair will be back in the New Year with more unique and geeky creations, stay tuned!

Note from shop owner

Last updated on 28 Nov, 2018

The Loot Lair will be back in the New Year with more unique and geeky creations, stay tuned!

Amber and Jon The Loot Lair

Contact shop owner

Amber and Jon The Loot Lair

About

It started with a table!

When my father (a very talented artist and carpenter) passed away, he left me his pyrography machine. Too heartbroken to use it, it collected dust for quite a few years. I tinkered here and there, but my heart wasn’t in it.

One day my sister gave me an old table, my husband Jon suggested putting a design on it and the pyrography machine sprang to mind. We decided a Dungeons and Dragons Tabletop (Hex-map) and different pictures along the edge would look cool and have a practical use, we wanted it to look like an old tavern table. I drew up a design (with input from Jon and our 2 daughters Aradia & Meridian who are also avid gamers) and set to work. From this point every time I used the Pyrography machine, I really began to enjoy it and felt a connection with my Father.

The table is still a work in progress and is, for me, a form of relaxation, almost meditation (though I keep getting side tracked on other projects). Here’s some recent progression pictures: http://imgur.com/a/cjNwN

Jon posted online and the positive feedback was overwhelming, we also got lots of purchase enquiries. As I had recently finished a teaching degree (following on from an Arts Degree), we decided to give it a go. Being huge ‘Nerds’ already, we already had the knowledge and background to understand our customers’ wants and needs.

We have been blown away by the sales and positive feedback from customers, we constantly strive to develop new designs and creations and incite laughter and excitement in our work.

We love doing custom and one off pieces, we take designs and ideas and apply them to boxes, chests, trays, jewellery, keyrings and any other useful accessories we can think of for both the modern day and old school gamers, geeks and nerds, because you are our people!

We hope you enjoy our products as much as we do making them!

Shop members

  • Amber, Jon, Aradia & Meridian

    Owner, Artists, Designers

    An eclectic family of obsessed geeks and nerds. We love games, tech, fantasy, and general wierdness. We make what we love, find funny, interesting and useful. We hope you get as much enjoyment from our items as we do creating them.

  • Amber

    Owner, Creator, Bit Of Everything!

    With experience in most mediums of Art, I specialise in pyrography, carving, engraving and hand drawn / digital Art. Artist, Teacher, Gamer, Nerd, Dreamer, I love producing custom art and inciting laughter and joy in my work. www.AnimaCreations.net

Shop policies

Last updated on 31 May, 2018
Welcome to The Loot Lair. We specialise in unique hand made creations and designs. We create tabletop gaming accessories, props and costumes for larping or renaissance faires, geeky and gamer themed gifts and accessories and other unusual or just for fun items. We sell things that we love, are passionate about (or that just make us laugh), we hope you will love our items too.

All items are not only decorated or detailed by hand, many are also hand made, pre-loved or repurposed, ensuring that every item we sell is completely unique and environmentally sustainably sourced. If you have any specific requirements or want to discuss a custom design made just for you, please don't hesitate to get in touch.

OUR PROCESS
Once your order is received our loot goblins set to work pillaging from fallen adventurers, *ahem, I mean working hard on your specific piece of lovely Loot carefully First sanding, shaping, drilling, polishing, then applying any relevant design templates by hand so it’s ready for its next stage. Some of our processes are quite lengthy, so in busy periods there can be days or even weeks (as reflected in the ‘estimated ship date’ for your item) before the next little goblin begins to apply the burning, carving and / or engraving, additional adornments and touches of awesome such as studs, lining, protective oiling, etc. to make your finished piece of loot as awesome as possible. Our loot Goblin then carefully wraps and boxes up your piece of loot ready to ship out. Aren’t goblins wonderful?

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Send items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
We hope you’ll have a smooth transaction and love our items as much as we do, but just incase;
• If you are unsure of anything, please contact us with any questions BEFORE making a purchase and committing to an order.
• If you have any issues or questions that arise immediately after purchase, please contact us (within 1 hour of purchase for ‘ready to ship’ items) to ensure that we can take any relevant action before your item is shipped.
• Etsy offers a 24hour period in which any UNSHIPPED, UNPERSONALISED and UNMADE orders can be cancelled for a full refund, for this reason, we do not start work on any Made-to-order or Personalised / Custom items until this period has passed.

ISSUES WITH A RECEIVED ITEM:
• We make every effort to ensure that our images and description reflect the item for sale as accurately as possible and we make all reasonable attempts to ensure that your item reaches you without damage or loss. If you have any queries or concerns with your purchase once received, please ensure that you contact us within 7 days of receipt to discuss a solution.
• Where a refund of a purchase (excluding shipping charges) is offered, the buyer is responsible for all costs involved in returning the item to us with original packaging. Once the item is received undamaged and in original packaging, any previously agreed refund of the purchase will be processed as quickly as possible.

CUSTOM / PERSONALISED / MADE-TO-ORDER ITEMS

We regret that after the initial 24hour period we are unable to offer refunds for Custom, Personalised and / or made-to-order items, but will try to work with you to reach an agreeable outcome should any issues arise.

Due to the materials used, build process, scheduling and time commitment involved with your order, after 48hours, your purchase is considered a non-refundable deposit on materials and work to be carried out (Please see the top of our policies section for further information on our processes).
Payment
We accept all payment forms through Etsy’s checkout system, Payments must be made in full and CLEARED before items are sent out. Please see our refunds policy with regards to refunds or cancellations.
Shipping
We are happy to offer reduced shipping costs with combined postage for multiple purchases, due to the varying weight of our items, we are unable to offer automatic calculation when you check out, we therefore refund overages on shipping to you after the item has been dispatched. Once dispatched, you will receive a notification from Etsy that your parcel is on it’s way.

All prices are quoted at a MAXIMUM cost, any savings or over-charges on shipping in excess of £1 are refunded to you after dispatch.

We try to ensure that where possible, our packing materials are environmentally friendly and sustainably sourced and will frequently recycle our packaging (we're not really sending you a blender or box of oranges), this keeps packaging costs down and allows us to pass those savings on to you.

Where available we will provide you with tracking information for your purchase.

As of MARCH 2018 The Loot Lair ships only tracked / signed for shipping (or express upon request), this provides you with the most efficient service, most control, insurance and general piece of mind.

Please note – The Loot Lair cannot accept responsibility for packages lost or damaged in transit. Items are shipped Tracked / Signed for to give you the best control over your item and also the best insurance. If you wish to discuss additional shipping options such as extra insurance or faster delivery, please drop us a message for a quote.

Any import / customs / duty costs or issues are the responsibility of the buyer, as is the responsibility of making any relevant claim(s) from the shipping carrier. Though should any information be required, we will do our best to respond to information requests as quickly as possible and provide any support where needed.
Additional policies and FAQs
PERSONALISATION
• If you purchase a personalised item, please confirm details in the notes field or email us quoting your purchase reference as soon as possible after purchase and clearly state your personalisation requirements. Personalisation may incur an additional fee depending on it’s complexity, where applicable we will contact you as quickly as possible after purchase with information on any additional charges for your requirements.
• Please note that your item might not be shipped until personalisation that has been added has been confirmed and approved by you (we will message you with a photograph of the finished personalized element if required).

CUSTOM DESIGNS
Our standard process for custom pieces has been fine tuned to ensure your experience is as smooth as possible and keeps you both informed and in control. Each step is detailed below:
• Initial Custom order request received from Customer along with details of what is required.
• Once we confirm that we are able to meet your needs, we will confirm the initial Artwork / Design fee, provide you with a link to our Custom Artwork / Design Fee listing and confirmation of which type of fee to select from the drop-down menu. Artwork / Design varies, but is generally £20+ (this is for a rough design, large designs or intricate designs may incur a larger Artwork fee, when £20 this consists of £10 custom Artwork fee, £10 to be deducted from the total amount of agreed custom piece). Please note, this fee is non-refundable.
• Artwork fee is paid by the customer, initial design is generated and emailed to the customer. As part of the custom artwork fee, a maximum of 2 revisions (where needed) are included free of charge.
• Customer approves the design.
• We provide a price for producing the finished custom piece and shipping fee
• Once agreed, a Private Custom Order listing is generated for the agreed item.
• When the second listing is paid, the order is scheduled to be created as soon as possible, taking into account other orders already scheduled. (if alternative / expedited / insured shipping is required at any stage, the cost of this will be extra and payment must be received prior to shipping out).
• We will supply you with incremental pictures of the design process where applicable (some of which will require your approval before moving forward in the creation process) including initial pencil sketch of the design on the physical item. If at any time additions or amendments are required, contact us as quickly as possible to increase the likelihood that we can accommodate your needs (these additional may incur additional charges).
• If we feel that there are any changes required to the design that will improve the finished piece, or if any elements will negatively impact the finished product, we will communicate with the you and gain your written consent before any changes are made.
• Custom piece is complete, photographs sent to customer to gain approval of the finished piece. We will not ship the piece until we receive your written final approval.

We welcome all feedback and suggestions, so please feel free to drop us an email.
Privacy
This Privacy Policy describes how and when I (The Loot Lair) collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of a chest or jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, we, Amber Damron and Jonathan Damron of The Loot Lair, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at Master @ TheLootLair.com.

More information

Last updated on 31 Dec, 2016
Frequently asked questions
Custom and personalised orders

Can we do it? Yes we can! We love wierd and unsual designs, check out our shop policies which describe the process then drop us a message to get started.

Sizing details

Sizes are detailed on each listing in both Metric (mm and cm) and Imperial (Inches '' and Feet '). We also picture our items with various accessories to give you a better idea of size.

Seller details