TheOldisNewAgainbyAJ

If you are unhappy with your order for any reason please contact me within 5 working days of receiving your package. I will do my best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis.



All measurements are in description, so cannot accept returns on sizing issues.

Due to the nature of the Vietnamese post, returns must be paid for by the customer by recorded delivery, for full refund of purchase - please note this does not include the original cost of shipping.

Payment must be made in full and have cleared before the item is shipped. If you are having any issues with Payment please do not hesitate to contact me and I will assist you in anyway that I can.

The Old is New Again will not be held accountable for UNCLAIMED packages:

If the address provided is wrong, or the receiver does not claim it in time. Vietnam post will return to sender, and in this case, the purchase can be re-sent for the same shipping costs originally set.

The old is new again cannot issue a refund until the original parcel is returned to sender. A refund will be considered if the third party shipper fails to deliver by no fault of the customer, minus half the original shipping cost.

The old is new again ships worldwide from the Vietnam using the faster local service available. We always ship using recorded delivery and with tracking numbers, although it's more expensive, we do not reflect this in the cost, we just want your purchase to be delivered safely.

The Old is New Again is located in Saigon (Ho Chi Minh) Vietnam.

All standard international packages will be sent by Airmail.

A tracking number will be provided.

We are happy to provide proof of shipment on our end (a customs tracking #), but we cannot be responsible for packages once shipped internationally.

- Shipping within Vietnam normally takes 2-3 working days.

- Packages shipped to UK 10-15 business days.

- Shipping to the US is between 10-15 business days.

- Everywhere else 18+ days

If you would like to receive your item sooner, choose a UPS service, please contact me for for info on times.

The Old is New Again will not be held accountable for UNCLAIMED packages If the address provided is wrong, or the receiver does not claim it in time.

Vietnam post will return to sender, and in this case, the purchase can be re-sent for the same shipping costs originally set.

The old is new again cannot issue a refund until the original parcel is returned to sender. A refund will be considered if the third party shipper fails to deliver by no fault of the customer, minus half the original shipping cost.

If your order is a gift going directly to the recipient, I can include a personal message card from you for no extra charge. If you would like this service please let me know what you would like me to write (to fit on a postcard) in the "the old is new again" during checkout.

Items are shipped in a brown bag wrapped in packing and vintage material

FREE gift wrapping is available on all orders. Please select the wrapping option during checkout for this service.

C U S T O M - O R D E R S

Bespoke commisions are available upon request on anything Hand-Painted.

Why not design your own bag?
Or send me a painting of a flower you'd like on a blouse?
Anything is possible when it's hand-made :)

Please see www.the-old-is-new-again.com for further information

WHY BUY ORGANIC COTTON?

The fashion industry has a significant impact on the environment, and this includes the pesticides and chemicals used to create our textiles. One way to reduce your fashion footprint is to choose certified organic clothing.

By purchasing pieces that have been certified by the Global Organic Textile Standard (GOTS), you’re guaranteeing that your clothing is free from toxic chemicals and pollutants, from the harvest to the factory, to you.

Organic cotton is not exposed to the weakening, harsh chemicals that commercially grown cotton is, therefore organic cotton will last many years, with proper care.