TheUrbanEditions

Please check the item description to see how long it will take to prepare your order. Most products are made to order and take 7-8 weeks to ship.
Once it's finished and ready to dispatch the shipping time depends on the courier used for the size of your order. Generally it arrives within:
- 1-4 days to UK destinations
- 4-10 days to most European countries*
- 2-6 days to the US, Canada and Australia/ New Zealand and elsewhere.

We will need a contact number to give to the courier. If you don't provide us with a contact number we may not be able to ship your order. Just add it in the notes section at checkout or send us a message.

*See FAQ for info on shipping to EU after Brexit, delays may occur temporarily due to new customs policies.

Large furniture is sent to mainland UK addresses using a 2 person courier delivery service.

Standard free delivery is to a ground floor room of choice.

For an additional charge it can be delivered to upstairs locations/apartments with no lifts. The couriers can also assemble the furniture for an additional charge.

For UK non-mainland locations we usually palletise the shipment and send via TNT.

Please call us on 01225 285111 to discuss any particular questions you have.

- Standard products:
Just contact us within 30 days and we'll arrange a return, no quibbles.

We will issue you with a full refund within 1-2 days of the item arriving back with us, including the cost of any outbound delivery charges you have paid us. You will be responsible for paying the cost of returning it unless it is faulty/ damaged.
Return collections will be on a Monday-Friday sometime between 9am and 5pm. It is not possible to give a collection time.

- Custom orders (E.g. custom colour, size, alteration etc..)
We do not accept returns or cancellations of custom orders unless faulty or damaged.

For international deliveries we put the furniture on a pallet and use a specialst shipping company like TNT/Fedex. We will send you full tracking details so you can follow your package.

We can't arrange a specific delivery day or time for delivery from our end but you will be able to contact the shipper directly to arrange/rearrange delivery.
The tracking details for some shipments may not update for a day or so, this is normal.

Delivery takes between 2 and 5 business days from dispatch to delivery, depending on your location.

All our designs can be made in any custom size to fit your space. Get in touch to discuss a custom design to fit your space, equipment, choice of wood or other bespoke requirements.

We are shipping to the EU and we've made it as seamless as possible for you to buy from us here in the UK.

We will ship orders to EU countries with duty and taxes paid by us, not the customer, so you won't pay any more to import our furniture into your country. We will handle all the paperwork at our end so it's as easy and hassle free as possible.

If for any reason you are asked to pay import costs then we will refund these when you send us the receipt from the courier or contact the courier to resolve any issues.

All deliveries must be signed for. When your order is delivered please check the package for damage before signing. If it looks like there could be any issue at all you must sign for it as "Damaged". You must keep the pallet it comes on (if any) and all packaging, as it cannot be returned, replaced or repaired otherwise.
If you notice anything amiss when you're unpacking it please get in touch straight away and don't unpack it any further. We'll do everything we can to rectify any issues. Please take photos of the damaged packaging before further unpacking it and email us (info@theurbaneditions.com) within seven days of delivery.