Thefty

Punchy, patterned mugs & stationery

London, England On Etsy since 2016

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Thefty

Punchy, patterned mugs & stationery

London, England | 134 Sales

Thefty is taking a short break

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Note from shop owner Hello! Thanks for looking around! Thefty is on a break and will reopen soon.

Note from shop owner

Last updated on 15 Mar, 2020

Hello! Thanks for looking around! Thefty is on a break and will reopen soon.

Helena Maratheftis

Contact shop owner

Helena Maratheftis

Reviews

Average item review
5 out of 5 stars
(14)

Shop policies

Last updated on 09 February, 2020

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Return items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
DAMAGED OR FAULTY ITEMS:

We are happy to issue replacement items to anyone receiving damaged or faulty goods.

If you receive an item which was damaged in transit or otherwise faulty, please contact us within 7 days of receipt. We will require you to send us a photograph of any damage/fault on the item before the replacement is dispatched.

IF YOU HAVE CHANGED YOUR MIND:

If you would like to return your item, you must notify us within 14 days of receiving the item. Once it has been returned to us, we will issue you with a full refund, covering the cost of the item and the original cost of outgoing shipping. However, return postage will be at the buyer's expense.

You must keep the 'Proof of Postage' slip from post office as proof that the item was indeed mailed back to us, should it go missing in transit.

CONTACT US:

For returns, please contact us via Etsy or email us at theftyart(at)gmail.com
Payment
Your Thefty items will be shipped to you within 3-5 working days of payment.
Delivery
UK ORDERS

All UK orders are shipped via Royal Mail 2nd Class Post. This is an untracked service.

Royal Mail estimates that parcels will arrive in 2-3 days from dispatch. However, as delays do occasionally occur, we only consider a parcel "lost in the post" after 6 working days and will not send out replacements before this.

OVERSEAS ORDERS

All non-UK orders are shipped via Royal Mail International Standard Delivery. This is an UNTRACKED service. Royal Mail estimates that items will be delivered within 5-7 working days.

However, as delays do occasionally occur, we only consider a parcel "lost in the post" after 14 working days and will not send out replacements before this.

DUTIES & CUSTOMS

Import Fees, Duties, and Customs fees are not included in shipping costs, and are not covered by us under any circumstances. The customer is responsible for paying any such fees.

SHIPPING UPGRADES

If you would like to upgrade your delivery method (for example, for express delivery) please get in touch before ordering and we can arrange a custom order!

INCORRECT DELIVERY ADDRESSES

Please double check that you have provided Etsy with the correct delivery address for your order! If an incorrect delivery address is provided, we cannot be held responsible for item(s) not reaching you! In this instance, we are happy to re-ship items that are returned to Thefty by Royal mail. However, we ask that the redelivery costs are covered by you, the customer. Thank you.
Additional policies and FAQs
By purchasing our products you agree to our shop policies. If you have any questions, don't hesitate to get in touch!
Privacy
I Helena Maratheftis am the data-controller of your personal information as it relates to my Etsy shop.

When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message on Etsy, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Etsy to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

You can read Etsy's privacy policy here: https://www.etsy.com/uk/legal/privacy/