Thefty

London, England · 31 Sales

Thefty

London, England 31 Sales On Etsy since 2016

5 out of 5 stars
(5)

Announcement   Beautiful, playful objects with an edge...for your home and your stationery drawer!

Announcement

Last updated on 15 Jan, 2016

Beautiful, playful objects with an edge...for your home and your stationery drawer!

Helena Maratheftis

Contact shop owner

Helena Maratheftis

Reviews

Average item review
5 out of 5 stars
(5)
Andrew

Andrew on 03 Jan, 2018

5 out of 5 stars

Helena is very helpful. She carefully packed and shipped it on time. This mug is truly a piece of art ! Highly recommended shop !

RhondaLou

RhondaLou on 17 Jan, 2017

5 out of 5 stars

This is the perfect gift for a virologist. Shipping was amazingly fast too.

View all 5 reviews

Shop policies

Last updated on 15 January, 2016

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
DAMAGED OR FAULTY ITEMS:

We are happy to issue replacement items to anyone receiving damaged or faulty goods.

If you receive an item which was damaged in transit or otherwise faulty, please contact us within 7 days of receipt. We will require you to send us a photograph of any damage/fault on the item before the replacement is dispatched.

IF YOU HAVE CHANGED YOUR MIND:

If you would like to return your item, you must notify us within 14 days of receiving the item. Once it has been returned to us, we will issue you with a full refund, covering the cost of the item and the original cost of outgoing shipping. However, return postage will be at the buyer's expense.

You must keep the 'Proof of Postage' slip from post office as proof that the item was indeed mailed back to us, should it go missing in transit.

CONTACT US:

For returns, please contact us via Etsy or email us at theftyart(at)gmail.com
Payment
Your Thefty items will be shipped to you within 3-5 working days of payment.
Shipping
All UK orders are shipped via Royal Mail 2nd Class Post.

All non-UK orders are shipped via Royal Mail International Standard Delivery.

Import Fees, Duties, and Customs fees are not included in shipping costs, and are not covered by us under any circumstances. The customer is responsible for paying any such fees.

If you would like to upgrade your delivery method (for example, for express delivery) please get in touch before ordering and we can arrange a custom order!
Additional policies and FAQs
By purchasing our products you agree to our shop policies. If you have any questions, don't hesitate to get in touch!
Privacy
I Helena Maratheftis am the data-controller of your personal information as it relates to my Etsy shop.

When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message on Etsy, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Etsy to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

You can read Etsy's privacy policy here: https://www.etsy.com/uk/legal/privacy/