ThistleDubhEwe

Featuring eco friendly Tumblethumps Dryer Balls

Livingston, Scotland · 132 Sales

ThistleDubhEwe

Featuring eco friendly Tumblethumps Dryer Balls

Livingston, Scotland 132 Sales On Etsy since 2013

5 out of 5 stars
(47)

Announcement   In the shop you will find a selection of Thistle Dubh Ewe's handcrafted Scottish gifts and homewares along with Tumblethumps, a range of Eco friendly wool dryer balls hand felted in Scotland from Shetland wool.
We place a strong emphasis on using natural, ethically produced materials and on recycling/upcycling where possible. All of our packaging and business stationery is also made from recycled paper or card.
I hope you enjoy browsing through all of the items and don't hesitate to contact me with any queries. :)

Announcement

Last updated on 03 Apr, 2018

In the shop you will find a selection of Thistle Dubh Ewe's handcrafted Scottish gifts and homewares along with Tumblethumps, a range of Eco friendly wool dryer balls hand felted in Scotland from Shetland wool.
We place a strong emphasis on using natural, ethically produced materials and on recycling/upcycling where possible. All of our packaging and business stationery is also made from recycled paper or card.
I hope you enjoy browsing through all of the items and don't hesitate to contact me with any queries. :)

Louise Lockhart

Contact shop owner

Louise Lockhart

View all 48 items

Reviews

Average item review
5 out of 5 stars
(47)
Debbie McKnight

Debbie McKnight on 23 May, 2018

5 out of 5 stars

Thank you Lou, my Black wool balls are fantastic as always to make my Trentham Black Birds. <3

Fiona

Fiona on 20 Feb, 2018

5 out of 5 stars

Absolutely love my new Tumblethumps! They work brilliantly with or without essential oils, and soften the clothes as well a reducing drying time. I was happy to wait for Lou's new batch of wool to arrive in order to get the black ones made, and she was fantastic to liaise with, keeping informed every step of the way. Great product and great service!

View all 47 reviews

Updates

Prepping chains and findings for a new selection of upcycled Scottish map pendants this afternoon.

About

Shop members

  • Louise Lockhart

    Owner

Shop policies

Last updated on 22 March, 2016
In my shop you will find a selection of Thistle Dub Ewe's handcrafted Scottish gifts and homewares along with Tumblethumps, a range of eco friendly wool dryer balls which are hand felted in Scotland from Shetland wool.

I place a strong emphasis on using natural, ethically produced materials and on recycling/upcycling where possible. All of my packaging and business stationery is also made from recycled paper, card or cardboard.

I buy as much as possible from Scottish or other British suppliers ... in that order. It's vitally important to me to support local businesses first and foremost so I will only buy materials from outwith Scotland when I have no choice.

Please familiarise yourself with my Terms and Conditions as outlined in my Payment, Refund, Delivery and Additional Information policies. It's important that you do so before buying anything so that you understand your rights.

I fully comply with the Consumer Contracts Regulations which came in to force on 13th June 2014 for all European Union countries. A further copy of my T&C's will be emailed to you in PDF format at the time of any purchase.

I apply these Regulations to my international sales too as they protect both myself and my customers allowing you to buy from me with peace of mind.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
All of my products are handmade with a great deal of care. Handmade is not the same as "perfect". I strive to ensure that every customer is delighted with their order. However, I am always happy to offer refunds or replacements if you are not satisfied with your item(s) for any reason.

Returns & Replacements
- You have the right to cancel your order within 14 days from the date you receive it.
- You must notify me that you have decided to do so. You can do this through your Etsy account, by sending me a written letter or by sending me an email to sales[at]thistledubhewe.com
- Please indicate whether you prefer a refund or a replacement depending on your reason for cancelling/returning the order.
- Item(s) should be returned in good condition with all original packaging and contents.
- Returned items must be complete, undamaged, include supplies and all documentation and gifts that were part of the cancelled transaction. Missing parts or damaged merchandise will be deducted from the final refund. If any of the above mentioned conditions are not met, the Seller reserves the right to significantly lower the value of the refund due to diminished value. You have the right to inspect your order when you receive it in the same way you would be able to handle goods in a shop prior to purchase but not to use/wear/open sealed items beyond that.
- Return shipping is at your expense and I highly recommend getting proof of posting.
- If you're returning items from outwith the European Union, you MUST mark your parcel as Returned Goods otherwise it incurs extra customs fees and Royal Mail charges.
- I will issue a refund for the full original purchase price (inclusive of original standard postage) within 14 days of receiving the returned item(s) or I will send out the replacement item(s), depending on which option you have chosen.
- Any orders returned to me due to incorrect address information or due to not being collected from the customer's local delivery office will incur a further postage fee as providing accurate details is your responsibility.
- With the exception of Tumblethumps, custom orders are exempt from the above and are non returnable. This is because a) the customer will be consulted prior to shipping to ensure they're happy with their item(s) and b) custom/personalised orders cannot be resold.

Non Delivery or Damaged Orders
- If an order is not received, please notify me within 14 days of the dispatch date if you're in the UK or within 28 days for international customers. The order will be resent.
- If an order arrives with you in a damaged state, please notify me immediately. I will require a photograph(s) be taken of the damage and emailed to me so that I can claim the loss on the postal insurance. Photography can be sent to sales[at]thistledubhewe.com. Once that proof is received, I will provide a full refund or replacement depending on which you prefer. In the case of a replacement, I will cover the cost of redelivery.
Payment
I accept payments via PayPal. It is safe, simple and they accept all major credit cards and debit cards. Note that you are not required to sign up with PayPal in order to use your credit/debit card.

Since it became available to UK shops, I also accept payment by Direct Checkout and Etsy Gift Cards.

Please be aware that your item will not be shipped until payment is received. If payment is not received within 7 days, your order will be cancelled. As long as your account is set up soundly, this should not happen.

In the unlikely event that you have problems with payment, don't hesitate to contact me for assistance at sales[at]thistledubhewe.com or via Etsy convo.

RIGHT TO CANCEL - I fully comply with the Consumer Contract Regulations being introduced from 13 June 2014. As such, you have the right to cancel your order any time up to 14 days from the date you receive your items. Please see my delivery and refund policies for further information.

A durable medium copy of my Terms and Conditions will be sent to the email address you provide when you pay. It will be in PDF format which you can read using Adobe Reader, a popular free download that is easily found via a Google search if it is not already installed on your PC.

This means you have a copy of the Terms from the time of your purchase which can't be altered. You will not be effected by any modifications I may make to my Terms in future. Full details of your actual purchase will be emailed to you automatically by Etsy. This will include a description, your order number and transaction ID, the full cost of your order and relevant contact details.

My business is in the UK and is carried out in compliance with Scottish, UK and EU Law.
Shipping
Most items will be carefully packaged and despatched within 3-5 working days from the date of purchase. It will often be sooner than this but I'm giving myself some room for larger orders. Dispatch times will always be noted on individual listings but in cases where an item is work intensive or is the result of a custom request, an alternate dispatch time will be notified to and agreed with the customer prior to payment. Most domestic orders (within the UK) should arrive within 5 business days of the shipment date. This is standard Royal Mail delivery on 2nd Class post. I always obtain proof of posting and insurance where applicable. Please note that Royal Mail does not consider an item to be missing in the post until 14 days have passed.

In compliance with the EU Consumer Contract Regulations 2014, it will never take more than 30 days for an order to be delivered to you unless we have specifically agreed to a longer term. Such an agreement will be in a durable format such as an Etsy convo or an email to provide both of us with unchangeable proof of the agreement and its terms.

Shipping method and costs will be as shown on my shipping policies tab in each listing but if you'd like to discuss alternative options, don't hesitate to contact me prior to purchase. At this point in time I use Royal Mail exclusively.

For orders to alternative countries from those listed or for heavier and custom orders, the customer will need to contact me for a postage calculation and agree the cost prior to me putting up a custom listing for them.

Unless a listing states that postage is free, the customer is always liable to pay delivery costs and you will always be able to see such costs prior to making payment.

Prices do not include any custom/duty fees if you're ordering outwith the UK. Such duties, taxes and fees remain the responsibility of the customer.

Any other additional costs for an order will be notified to the customer via Etsy convo or via email and mutually agreed PRIOR to any purchase taking place.
Additional policies and FAQs
Should you have any other concerns or questions regarding shipping, payment, refunds or anything else at all, please contact me via Etsy Convo or send me an email to enquiries[at]thistledubhewe.com. I will endeavour to resolve any issues or questions that you have promptly. Please rest assured that 100% customer satisfaction is my top priority.

It is my responsibility to supply you with goods that meet your consumer rights. If you have any concerns that I have not met my legal obligations please contact me using one of the methods outlined above.

Customer names and email addresses are added to my mailing list if the customer chooses to opt in when offered the opportunity. This is in order to send out a newsletter from time to time with offers and updates that may be of interest. I will not inundate you with emails and I will never pass your details to any 3rd party (other than Mailchimp where I hold my mailing lists). It is completely optional and you are absolutely free to unsubscribe at any time after opting in.

Product designs, ideas, photography, logos and content are the sole property of Thistle Dubh Ewe unless otherwise stated.
©2013 Thistle Dubh Ewe.
All rights reserved.

More information

Last updated on 22 Mar, 2016
Seller details
Louise Lockhart
45 Don Drive
LIVINGSTON, West Lothian EH54 5LW
United Kingdom