TorchandCo

Custom Metal Signs and Home Decor

Ripon, England On Etsy since 2018

2,017 Sales | 5 out of 5 stars

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TorchandCo

Custom Metal Signs and Home Decor

Ripon, England | 2,017 Sales

Announcement    We are still open and operating as usual during lockdown. A small number of deliveries have been delayed through our standard shipping service (Royal Mail Second Class) so we recommend ordering before the 1st of December or using express shipping for guaranteed delivery before Christmas. Thank you!

Announcement

Last updated on 25 Nov, 2020

We are still open and operating as usual during lockdown. A small number of deliveries have been delayed through our standard shipping service (Royal Mail Second Class) so we recommend ordering before the 1st of December or using express shipping for guaranteed delivery before Christmas. Thank you!

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Torch and Co

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Torch and Co

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About TorchandCo

Sales 2,017
On Etsy since 2018

Custom Metal Signs and Home Decor Made in Yorkshire

Welcome to Torch & Co. We're a Northern couple who started their own metalworking shop on a shoestring budget back in 2014.

It was a steep learning curve for a couple in their early twenties with no previous business experience. More often than not we discovered the right way to run a business only after trying all the wrong ways first. But with many late nights and sacrificed weekends, cups of tea and rice and beans for every meal (true story) we managed to steadily grow from a single second hand welder and grinder to a workshop full of professional metalworking equipment.

In 2018 we were fortunate enough to be able to buy a professional CNC plasma cutter, allowing us to design and make metal signs and industrial home decor in our Yorkshire based workshop.

Our Etsy shop is the place we showcase that work. We're passionate about design and continually work to refine and develop our products, investing in equipment and experimenting with different materials to go above and beyond our customers' expectations.

Made to Measure Products

All our items are made to order and can be customised just for you. So if, for example, you need an item to be a bit bigger or smaller we can do that, just send us a message.

We hope you'll like what we've got to offer and if you have an idea that you'd like us to bring to life please do get in contact- we love a new challenge!

Email: sales [!at] torchandco.co.uk

Shop policies

More information

Last updated on 12 Nov, 2019
Frequently asked questions
Custom and personalised orders

We welcome custom and personalised orders, get in contact for a quote including dimensions and preferred font.

The max size we can ship through the post internationally (outside of the UK) is 585mm x 585mm, but our plasma table can cut 1250mm x 2500mm so we can make anything up to that size if you collect in person from our studio or pay extra for couriered delivery.

Due to the time and effort involved, we regrettably cannot do any design work before a custom order is placed and paid for. Proofs are sent for every custom order before they are cut and finished and we can make up to three revisions per order.

If there is no response to the final proof we send within 48 hours, we will cut it exactly as shown.

Will My Sign Rust?

All our items are currently provided in raw mild steel with no treatment or coatings applied which means that, if left untreated, your item will RUST, especially if it is left outside.

A coat of clear lacquer or paint will seal the metal and prevent the item from rusting, if kept indoors.

For outdoors and wet environments we suggest having your item powder coated.

When Will I Get My Item?

Our turnaround time to make your order is 7-10 days.

Standard UK Domestic shipping is 3-5 days.

Express UK Domestic shipping is 1-3 days.

International Shipping is 14 days.

For some international orders we require a contact number, if you do not supply a contact number when requested we will accept no responsibility for unreceived or damaged items.

If you need your item for a certain date please contact us BEFORE placing an order and we can advise if this is possible.

Can I Get a Discount?

We currently offer a 20% discount on bulk orders (50 or more items) please contact us for details.

Item Not Arrived/ Part Missing/ Damaged in Transit

We send every item using a tracked service which will require a signature. If your item has not arrived yet please check your tracking number first, which can be found in the dispatch notification email.

Domestic UK: Please allow 7 days from shipping date before contacting us about your order.

International: Please allow 15 days from shipping date before contacting us about your order.

In the highly unlikely event part of your order is missing or damaged you MUST contact us within 24 hours of delivery with a photo of your item and the package.

Our Set Up

We use an industrial CNC plasma table with 2.5m x 1.25m bed which gives a superior cut quality compared to hobby machines. We use state-of-the art licensed software to do all our design work. We've worked hard to set up a professionally kitted out workshop which allows us to do the best job possible.

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