TortoiseCrafts

Hornchurch, England | 5 Sales

TortoiseCrafts

Hornchurch, England 5 Sales On Etsy since 2015

5 out of 5 stars (3)
Sarah Sparkes

Contact shop owner

Sarah Sparkes

Reviews

Average item review
5 out of 5 stars
(3)

Shop policies

Last updated on 22 October, 2017

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Returns and exchanges are graciously dealt with on a case by case basis.

I am always here to deal with any questions or concerns you may have. All returns are shipped at the expense of the buyer.

Please note for any Instant Download, designs you are buying the PDF FILE ONLY and not a finished product. No returns and refunds for Instant Download pattern purchase.
Payment
I accept credit card payments directly through Etsy as well as payment through PayPal
Shipping
I will send you a note that I've received your order within 24 hours of purchase.

Your item will be shipped within 1-2 business days unless otherwise notified.

All items are shipped via Royal Mail. Upgrades are available as requested.
I will send you a note that I've received your order within 24 hours of purchase.

Your item will be shipped within 1-2 business days unless otherwise notified.

All items are shipped via Royal Mail. Upgrades are available as requested.

Please check the Etsy v. PayPal addresses & confirming which is correct.


SHIPPING TIMES:

While packages generally arrive MUCH sooner, I allow the Post Office up to 2 weeks for Domestic delivery & up to 4-5 weeks for International delivery before refunding or resending (if item is available) for non delivery.

Thank you for your understanding! The postal service can have a mind of it's own at times.

Please remember that shipping around any holiday can be very unpredictable and Priority Upgrades are recommended to ensure faster delivery times!

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IMPORTANT NOTE: International buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees
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Additional policies and FAQs
Thank you and feel free to contact me if you have any other questions!