Twindividual

Twindividual Creations

Colwyn Bay, Wales · 609 Sales

Twindividual

Twindividual Creations

Colwyn Bay, Wales 609 Sales On Etsy since 2011

5 out of 5 stars
(115)

Shop owner

Natalie

Contact

Announcement   SHIPPING INCREASE!
Unfortunately Royal Mail have increased their shipping costs which has meant I have had to increase prices for International Orders. I am so sorry to have to do this and have looked around for other shipping options but Royal Mail currently seem to be the cheapest for smaller items.

Join our newsletter to receive exclusive discounts and first looks at new products http://eepurl.com/c_5udv

UK Customers use code UKFREESHIP for free shipping over £15

Custom and Personalised Mugs and Gifts for all occasions.

Please get in touch for bulk and corporate orders.

Join us on Instagram @Twindividual_Creations

Announcement

Last updated on 27 Mar, 2018

SHIPPING INCREASE!
Unfortunately Royal Mail have increased their shipping costs which has meant I have had to increase prices for International Orders. I am so sorry to have to do this and have looked around for other shipping options but Royal Mail currently seem to be the cheapest for smaller items.

Join our newsletter to receive exclusive discounts and first looks at new products http://eepurl.com/c_5udv

UK Customers use code UKFREESHIP for free shipping over £15

Custom and Personalised Mugs and Gifts for all occasions.

Please get in touch for bulk and corporate orders.

Join us on Instagram @Twindividual_Creations

Natalie

Contact shop owner

Natalie

View all 44 items

Reviews

Average item review
5 out of 5 stars
(115)
View all 115 reviews

About

I am a Twin...I love to create....I am still an individual....Twindividual ;)

Hello There!! I first started Twindividual Creations back in 2012 and was originally hoping to make cards and gifts aimed at Twins as, being a Twin myself I found there wasn’t really much out there. In 2015 I invested in some new equipment which has excitingly allowed me to expand my product range into all things personalised with mugs, clothing and many many more, which thrillingly means I can also bring back my original Gifts for Twins from Twins idea as well as some amazing gifts for Wedding Parties and Absolutely Everyone Else!

If you have any questions or queries please do not hesitate to get in touch!

Sign up to our newsletter here for exclusive discounts http://eepurl.com/c_5udv

Shop members

  • Natalie

    Owner, Creator, Designer

    As cliche as it sounds I have loved making special gifts for my loved ones as long as I can remember, I have also always loved anything personalised I believe it makes the item so much more special and something to be treasured.

Shop policies

Last updated on 13 December, 2017
Welcome to Twindividual Creations!
Twindividual has now moved from Essex to North Wales and we are now expanding our range into personalised goods such as mugs and t-shirts, as well as Wedding Stationery and Greetings Cards.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
Refunds will be accepted on goods that haven't been personalised as long as the product is in it's original condition and you let me know within 14 days of receipt. Once the item has been returned you will then receive a full refund of the purchase price, minus the shipping charges.

If Personalised Goods have been printed in error or damaged in transit please get in touch and we can discuss replacement options.
Payment
All payments are to be made within 3 days of purchase, if you have not paid after a day you will be sent a reminder! After the 3 days if a payment still hasn't been made I'm afraid your order will be cancelled, unless you have made contact to explain otherwise.
Shipping
WE ARE BASED IN THE UK!!

Current shipping time is currently 1-2 weeks. Wherever possible I will attempt to ship all items within a few days of purchase, however I will always keep you informed as to when items have been sent or if I have been delayed for some reason.

UK POSTAGE:
All UK orders are sent by Royal Mail 1st Class Signed For or by Local Courier. They should usually arrive a day or 2 after you receive your dispatch notification and will require a signature on delivery.

If you would would like to upgrade to guaranteed next day delivery (from dispatch) please select the Special Delivery Upgrade Option.

INTERNATIONAL SHIPPING
All International Orders are sent Royal Mail Tracked and Signed

If you would like your parcel sooner, please select the COURIER UPGRADE Option this will arrive between 1 - 3 days after your dispatch notification. Please also include your telephone number in the notes to seller if selecting this option as the Courier Company require it in case of any issues.

Once the items have been sent I'm afraid I do not have any control over what happens to them, however as far as I know these are the estimated shipping times Europe and the Rest of the World:

--- Items posted within Europe should take between 5-7 business days.

--- Other international shipping destinations will take 1-3 weeks. Maybe longer due to location or due to postal delays

Particularly in the USA and Canada there may be further delays due to Customs, which I cannot be responsible for, I will do all I can at this end to try and reduce the delay! Please be aware as the buyer that you will be responsible for any customs fees in your country as I have no way of knowing what these will be beforehand.

PACKAGING
All Twindividual Products are lovingly wrapped in Tissue paper and then any further protection to ensure that they arrive with you in perfect condition. Some boxes and packaging may be recycled, in order to help the environment, however please let me know if you would like all new packaging!
Additional policies and FAQs
Frequently Asked Questions
1) Are the Satin Coated Mugs Dishwasher and Microwave Safe?
- The mugs are Microwave Safe and should be OK with the occasional journey through the dishwasher but to preserve the print Hand Washing is recommended!

2) Why is International Shipping so expensive?
- International shipping has increased as I have had to upgrade to Tracked due to so many parcels getting lost on the way. If you would like to not have your parcel tracked and have cheaper shipping please send me a message and I shall create a custom listing for you with the lower shipping cost.

3) What if my mugs arrives broken?
- If your mug does not arrive in one piece please let me know straight away - send pictures if possible and I'll do my best to either send you another one or refund you the mug price.

4) Can I return personalised items?
- Unfortunately as each item is made to order they cannot be returned or refunded.
Privacy
Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Natalie Shrives, am the data controller of your personal information. If you have any questions or concerns, you may contact me at natalie.s [!at] twindividualcreations.co.uk.

More information

Last updated on 13 Dec, 2017
Frequently asked questions

Custom and personalised orders

All items are made to order so can all be personalised, please just send me a message and we can discuss anything you would like