UnderTheBlossomTree

Gifts from the heart.Personalised your way.

Edinburgh, Scotland 5152 Sales On Etsy since 2014

5 out of 5 stars (1024)

UnderTheBlossomTree

Gifts from the heart.Personalised your way.

Edinburgh, Scotland | 5152 Sales

Nicola Mack

Contact shop owner

Nicola Mack

Announcement    Welcome to Under The Blossom Tree, where we create gifts from the heart, personalised your way.
We've got wedding gifts to delight, baby gifts to treasure and bucket loads of ones for the people you love. Each one unique and personalised exactly how you want it.
Give a gift from your heart and make someone smile today.

Announcement

Last updated on 03 Aug, 2019

Welcome to Under The Blossom Tree, where we create gifts from the heart, personalised your way.
We've got wedding gifts to delight, baby gifts to treasure and bucket loads of ones for the people you love. Each one unique and personalised exactly how you want it.
Give a gift from your heart and make someone smile today.

Reviews

Average item review
5 out of 5 stars
(1024)

About UnderTheBlossomTree

Sales 5,152
On Etsy since 2014

Keepsakes that prove a small gesture can go a long way

^^^^^^^This above^^^^^^^
This is what Under The Blossom Tree is about. A small gesture that goes a long way, whether it be fun or something more tender. We're not flashy, we're not expensive but every one of our keepsakes are designed to ensure the receiver loves and treasures it.

Our keepsakes make a simple and stunning gift. Adding your own personalisation to it makes it completely unique.

Over 1000 ***** reviews. (Here's a tiny snippet of what's been said)
"What a brilliant gift. Beautifully made with great care and attention to detail. I wholeheartedly recommend undertheblossomtree and will most definitely buy from them again"
"Absolutely amazing presents! Top notch communication and service as well!"
"She loved it 💙💙💙 she said it was perfect"
"Love, love, love this! It made my dad cry. Thank you so much"
"Simply perfect masterpiece , the quality exceed the expectation and the buyer is keen to satisfy customer needs ..i love it thank you"
"Super fast delivery and a perfect item"

Shop members

  • Nicola Mack

    Owner, Creator

  • Clark

    Frame Maker, Listener :)

  • Ethan

    Chief Bubble Wrap Cutter And Envelope Labeller.

    Earning his pocket money!!

Shop policies

Last updated on 31 July, 2019
Here you can find out about our shop policies and FAQ.
If we haven't covered anything then just drop us a message and we'll get back to you.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 7 days of delivery
Send items back within: 14 days of delivery
Request a cancellation within:  2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I want you to have a happy experience with us. If for any reason at all you are unhappy with your item then please get in touch as soon as possible after you receive it.

Please note that custom/personalised items are non-refundable unless there has been some fault of mine in your personalisation. Please ensure you take the time to check over the draft as once you have approved it will be printed with the assumption it is correct
Payment
I accept Direct Checkout, Etsy gift cards and PayPal for all transactions.
Delivery
***ITEMS WILL NOT BE SHIPPED UNTIL YOU APPROVE THE PROOF ***

UK based orders are sent out 2nd class and Royal Mail aims to deliver within 4-6 days.

INTERNATIONAL based orders are shipped by Royal Mail standard delivery.
****There is NO tracking information available with the standard shipping & once I have shipped there is no way for me to trace the item.****

I'll be honest, international delivery can be a bit unpredictable, I've had some arrive within 5 days, others can take weeks.
Most items are delivered within the 10-14 days. Please note, this is NOT guaranteed, as while it is rare, there are the odd few that have taken over 4 weeks to arrive after being held up at customs. Unfortunately, I have no control over this.
I can not treat a parcel as missing until the 4 weeks have passed, sorry.

There is the option during checkout to upgrade shipping include tracking & while more expensive it comes with the benefit of knowing where your parcel is. I highly recommend overseas customers to use this service.

For bespoke or multiple orders I will give you an expected shipping date.

***Buyers pay the additional costs such as duties, taxes and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties and fees of the destination country.
Most sellers on Etsy are unable to predict which of these fees, if any, will be applied, and Etsy does not expect sellers to calculate or collect these fees or taxes***

We generally work to a next-day rule (although this may occasionally be 2 days at busy times or if I've managed to get a cheeky day off! This won't affect the processing time)
So the day after you place your order, we'll send you a proof for approval, day after that I'll make and day 3 I'll have it ready to post out. Please keep an eye out for the proof as I really don't like to send them without it and non-response will result in delays in processing your order. I will send a couple of Etsy convos and an email to the one link to your Etsy account.

If like me you're a last-minute type of person and need it quicker, please let me know and I'll try my hardest to get it to you in time.
Additional policies and FAQs
All our items are hand made and may differ very slightly than in the photos.
I can also offer a discount on orders for wedding favours, event gifts etc. Get in touch to chat about it.
Privacy
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy.

Information We Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when We use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. We use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge the business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, UnderTheBlossomTree is the data controller of your personal information. If you have any questions or concerns, you may contact us at Nicola [!at] undertheblossomtree.com

More information

Last updated on 31 Jul, 2019
Frequently asked questions
Sizing details

Our frames are 6" x 4" (10x15 cm)
Please be aware that these sizes approximate only.

Gift wrapping and packaging

Please let me know if you wish to have this item gift wrapped with a note. I am more than happy to do so free of charge if your item is going direct as a gift.

Custom and personalised orders

Please add the personalisation in the box at checkout. The clearer you are the better and the quicker I can get your proof done for you. You can choose to add names to the printed quote or you can change the wording to something else.

If you would like something you can't see in the shop let me know and I'll see what I can do for you.

Shipping times

UK orders are sent 2nd class with Royal Mail and delivery time is approx 4-6 days.

Europe & Ireland are sent standard with Royal Mail and take approx 7-10 days

Rest of the world approx 10-14 days.

Upgrades available at checkout.

Please note that these are estimates only and NOT a guaranteed timeframe. There is always the odd few that take longer.

What happens if I don't hear from you?

We want you to be 100% happy with your purchase so we would much prefer you to approve the proof of personalisation.

I'll send you a couple of Etsy messages and try the email linked to your Etsy account.
We then change the dispatch by date in the hope that the notification will alert you to the messages.

If after that we still don't hear from you and we feel able to make the item without any worry of getting it wrong then we'll go ahead. However, if there is any confusion as to what you want or if you've been offered a choice of fonts then we really can't go ahead and your order will be cancelled and refunded. You are always most welcome to re-order.

There's something wrong with my order.

Please get in touch as soon as possible. It's important to us that you are happy with your item.
If the fault lies with us then we will fix the problem.
If unfortunately, you have made the error I am still happy to work with you to fix it.

I need it quick.

Let us know if you need your order quickly and we'll try our hardest to help.

Ordering more than 2?

If you would like to order more than 2 of our lovely items please contact us for combined postage costs.

Seller details