VanillaRetro

Wedding Stationery & Gifts

Liverpool, England On Etsy since 2012

1,598 Sales | 5 out of 5 stars

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

VanillaRetro

Wedding Stationery & Gifts

Liverpool, England | 1,598 Sales

Announcement    WELCOME!
Please note estimated delivery times before ordering - we cannot delivery earlier than advertised at present. There are still delays with Royal Mail delivery due to the ongoing pandemic so please be aware even first class may take longer than normal to arrive.
. . .

Vanilla Retro Stationery is a stationery brand based in Wirral, Merseyside.

Announcement

Last updated on 09 Sep, 2020

WELCOME!
Please note estimated delivery times before ordering - we cannot delivery earlier than advertised at present. There are still delays with Royal Mail delivery due to the ongoing pandemic so please be aware even first class may take longer than normal to arrive.
. . .

Vanilla Retro Stationery is a stationery brand based in Wirral, Merseyside.

Items

Michelle Prinold

Contact shop owner

Michelle Prinold

Reviews

Average item review
5 out of 5 stars
(271)

About VanillaRetro

Sales 1,598
On Etsy since 2012

VanillaRetro: Committed to Creating Beautiful Designs

At Vanilla Retro I design personalised wedding cards and stationery to perfectly reflect the couple.

After planning my own wedding I was inspired to create a unique design service, creating stationery for couples that would show off their own personality and style. I love attention to detail, nostalgia and typography and have created personalised wedding stationery for couples across the world.

Opening your wedding invite builds anticipation for your treasured guests which is why I work closely with couples to create their unique message and design. From special Save the Date cards to be-my-bridesmaid cards, I’m proud to have had stationery featured in some of the most highly esteemed bridal press around.

Using the highest quality, FSC approved cardstocks and latest trends in paper design, I work from my home studio. I’m proud to have created a business that provides for my family and puts each bride and groom in centre stage.

If you’re ready to get set for your special day, then please don’t hesitate to get in touch. Choose from my range or let me create something bespoke just for you!

Shop members

  • Michelle

    Owner, Designer

    I love symmetry, balance and I'm all about the details

Production partners

  • T-shirt Printers

    Bridgend, Wales

    A fellow small creative business in Wales prints all our socks for us in their home studio to our design specifications.

  • Digital Printer

    London, England

    Some of our printing is handled out-of-house by an offset printer. We provide all proofs and check prints before dispatch. We chose a print partner who uses Sustainably Sourced card stock and recycles all waste to match our own environmental beliefs, whilst maintaining the highest print quality.

  • Laser Engraver

    Halesowen, England

    For our hipflasks, we use a Laser Engraver to take our design and apply this to our Black and Faux Leather hipflasks.

Shop policies

Last updated on 10 January, 2020
Fall in love with your Wedding Stationery - we hope you'll be delighted with your purchase.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
PRINTED SALES - printed customzied / personalized paper goods:

Please check your details carefully as Vanilla Retro is not responsible for any errors made by the client. I take pride in my work but for any reason, you are not happy with your purchase, please email me and I will do my best to rectify the situation. Printing by VanillaRetro will only begin once approval of a digital proof has been provided.
IMPORTANT NOTE: It is your responsibility to check all proofs for errors or omissions. If you approve a proof for print and later discover an error, you will be charged a reprint fee of £25. If we are not provided with adequate time to reprint and dispatch to you in time for your wedding, you will not be eligible for a refund. Refunds will only be granted if the mistake has been made by Vanilla Retro but only in the circumstances where we are notified of the error as soon as possible after delivery and if there is insufficient time for a reprint and delivery in time for your day. By purchasing, you are agreeing to our terms and conditions - please make yourself aware of these before purchasing.

Large Printed Orders are covered with tracking and insurance. If your parcel is lost or deemed undeliverable, I will try to rectify the situation as best I can. I take extra care to package and protect all orders, but if your order has been received damaged, please contact me with a photograph so I can process the claim.

In line with online distance selling regulations, customized/personalized orders are not available for refund due to the personal nature of the goods. This applies to all items which are tailored to you specifically
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EU REGULATIONS - applicable to physical goods which are not customized / personalized in any way:

You have 14 days from receipt of your order to inform me that you wish to return it.
Once your order has been returned I will be able to issue you a full refund, less the amount you paid for postage.
Vanilla Retro is not responsible for paying the return costs of your order.
Should you wish to cancel, and require a form to complete, please notify me of this, and I will email it to you.
Of course, should your order be lost, faulty, or damaged, I will completely refund or replace your order.
Payment
Payment is required up front. Design will commence once all wording has been received. Please bear in mind that on Custom orders, no work will be done until the custom listing is purchased.
Delivery
UK ORDERS: shipped via Royal Mail. Small cards, Gift Boxes and Certificates are shipped Royal Mail second class as standard. We do offer an upgrade to Special Delivery which is a tracked service and guaranteed next working day after dispatch, but please note that normal making time will still apply.

Large Invitation orders (parcels) are shipped with Royal Mail Special Delivery which is tracked and will require a signature on delivery. Samples or small orders are not tracked and are shipped First Class.

INTERNATIONAL ORDERS: shipped through Royal Mail and Parcelforce Worldwide. Tracking is only provided on large printed orders, not on samples, cards or certificates. Orders valued over £80 will be tracked. You will be notified when your order has shipped. Shipping time varies according to your location: on average, international orders are received within 10 days of shipping though this can be longer if during peak postage times around Christmas.

CUSTOMS TAX:
Please note that some countries apply Customs Duties to orders imported. We are not responsible for paying custom fees as this is a tax levied by your government. Please contact your local customs office if you are uncertain whether your order will be subject to Customs Tax. This may change after the UK leaves the EU so please be sure to double check before purchase.

WORKING HOURS:
I do aim to respond to all conversations placed over a weekend on Mondays. Normal Working days are Monday-Friday 9am-3pm GMT, and Tuesday, Thursday & Friday during school holidays.
Additional policies and FAQs
MINOR CHANGES TO DESIGN:
The wordings in my photos are only for sample purposes. Minor text alternations will not accrue a fee. However, if there is too much text or if it affects the existing template, then please be aware that the overall design may be affected.

Inclusive of the price you will receive two free rounds of changes, whether they are text or color changes. If there are mistakes of my wrong doing, there will be no additional fee or included as part of the two rounds of changes. Please check your details carefully as I am not responsible for any errors made by the client. It is why I provide proofs.

POLITE REQUEST:
Please note that we have a zero tolerance policy when it comes to rude or threatening messages. Any customer sending threatening or rude/abusive messages will have their order cancelled immeadiately. We reserve the right to refuse service in these circumstances. Please respect that as a small business, I work around my family and young children and that this prohibits me from working over weekends, bank holidays and public holidays including Christmas, Easter and New Year as well as restricted working hours during School breaks.

CUSTOM WORK:
I am delighted to get custom orders! Depending on the design, please allow around a week for the completion of a custom design. Rush orders will accrue a fee. Contact me for further information.

More information

Last updated on 09 Aug, 2019
Frequently asked questions
Can the invitation wording be changed?

On all our wedding stationery, minor changes to the wording is not a problem. Please provide your alternative wording in the Note to Seller section, along with all your details, during checkout.

Can the fonts be changed?

On our wedding stationery, we have handpicked fonts which we feel best work with the design. However, if you have a particular font which you would preferred were used, please let us know. We have an extensive font library and hopefully will be able to find one which works for you.

How long does it take to make my order?

For wedding anniversary certificates, a standard 3-5 working day production time is required for your order.
For gift boxes, the production time is 1-2 weeks
For Wedding Stationery, production time is 2-3 weeks.

These timeframes may be extended during our busiest periods.
We do offer a premium shipping upgrade, which is a tracked service and guaranteed next working day delivery after dispatch, but the order will still only be dispatched after the appropriate production time and will not be dispatched any earlier than normal.

Seller details