VeePretty

We hope you are happy with your purchase, but if for any reason you decide to cancel you may do so by notifying us, up to and including fourteen days following receipt of your goods. The Regulations require that you are able to prove you have notified us of cancellation and so we advise you do this by e-mail in order that you have proof of you cancellation date.

If you decide to cancel, please return the goods as soon as possible (but within fourteen days of your cancellation as required by the Regulations), It is your responsibility to pay for the postage and to ensure safe delivery us. Upon receipt and satisfactory inspection we will process you refund without delay.

To this end we advise that goods be returned in their clear-lidded box (if purchased) and in a saleable condition. Using the original cardboard packaging box will help protect the goods.

Refunds will be made by the same method as the original purchase.

Items, which are personalised or customised to your specific requirements cannot be cancelled once production has started.

Please notify us as soon as possible should you have any queries or problems with your order or purchase.

I accept credit card or PayPal payments. Goods will be dispatched promptly after funds are received.

UK orders
I send all orders via Royal Mail 1st class post Signed For ® and will send you an email when your order has been dispatched including your tracking number. You can use this number to check your parcel’s progress using the royal Mail website. Your order should arrive within 1 - 3 working days.

European orders
I send European orders via Royal Mail Airmail Tracked & Signed and will email you when our order has been dispatched including your tracking number. You can use this number to check your parcel’s progress using the Royal Mail website. Your order should arrive within 7-15 working days.

Delayed or lost post
Delays of posted items can occur during holiday periods or because of industrial action and when items are subject to customs checks.
I have adopted the policies of Royal Mail, who class items as lost after 15 working days for UK customers and 25 working days for European and International customers.
Please contact us by email if you do not receive your order within those time frames.

It is your responsibility to sign for your parcel. If a signature is obtained at the address provided (or at a Royal Mail sorting office if you have arranged collection) then we consider that we have fulfilled our part of the contract.


Terms and conditions do not affect your statutory rights as a consumer. 


Applicable Law and Courts of Jurisdiction. 
English Law governs all transactions undertaken through this web site and any legal actions arising out of these will be subject to English legal processes and under the jurisdiction of English Courts.


All rights, including copyright of the content of the Vee Pretty shop are owned or controlled for these purposes by Vee Pretty. In accessing the web pages, you agree that you may download only the content for your own individual and non-commercial use. You are not permitted to copy, download, store (in any way), transmit, adapt or change the content of the web pages for any other purpose.

Validity 

By ordering a product you have accepted these terms and conditions.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of embroidery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

* as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
* as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

* Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
* Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
* Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

* Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
* Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Valerie Wright, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Valerie [!at] veepretty.co.uk