VildaDesign

We want you to be happy with your purchase! If you change your mind, no problem. Just send the item back within 30 days of purchase, and we will refund or exchange the item, depending on what you prefer. ALL return costs must be paid for by the buyer.

The item returned must be unused and in it's original condition. In the unlikely event that you receive a faulty item, we will of course refund all postage costs for you upon return.

Printed items are dispatched directly from our production partners. The location of the printer company depends on your own location.

All jewellery items are posted via the Swedish postal service. Items sent abroad will be sent International Airmail.

If you require insurance, please contact us before payment.

We will normally post within 2 work days of payment, usually within 1 day. Custom made items can take an extra day or two!

Seller's Privacy Policy

Our privacy policy sets out what personal buyer information we receive from Etsy, how we use it and under what circumstances, if any, we will share it with other parties. We abide by and are compliant with the Data Protection Act 1998 (herein referred to as “The DPA”) and the General Data Protection Regulation (herein referred to as “The GDPR”) which came into effect on 25th May 2018. We are committed to keeping buyers’ personal information secure and confidential.

Lawful Basis for Processing Personal Data

For the purposes of The GDPR, we are the Data Processor when selling on Etsy and processes all personal data lawfully, fairly and in a transparent manner. Under Article 6 of The GDPR, the lawful basis on which we process personal data received from Etsy is that of “Contract” - whereby processing is necessary in order to fulfill buyer orders and enquiries. We retain information provided by Etsy such as transaction information for internal financial accounting purposes. It is a legal requirement to retain this information for a period of 7 years.

Data We Receive: Personally Identifiable Information

We receive personally identifiable information from Etsy only when it is voluntarily submitted by buyers when placing an online order. The data we receive includes: name, billing address, delivery name, delivery address, e-mail address, telephone number, date of order, items ordered, value of items ordered, chosen method of delivery. We do not sell or rent personally identifiable information to any third party for any purpose.

How we use buyers’ personal information

We may use any personal buyer information provided by Etsy to:

- process and dispatch buyers’ order/s
- carry out regulatory checks to meet our legal obligations
- prevent and detect crime
- develop and improve our products
- undertake anonymised statistical analysis (we won’t be able to identify individuals from this data)

We do NOT keep any printed records of purchases. We treat all information we hold about buyers as private and confidential. We will not reveal any personal details or details concerning buyers’ orders to anyone not connected with us, unless:

- a buyer asks us to reveal the information, or we have a buyer’s permission to do so
- we are required or permitted to do so by law
- it is required by law enforcement, fraud prevention or credit reference agencies

We may share buyer personal information with service providers such as the postal service and other contractors, only to fulfil orders buyers place with us on Etsy.

Data Subject Access Requests

Under The GDPR buyers are entitled to obtain from us (the Data Processor for the purposes of The GDPR when selling on Etsy) a copy of the data held concerning them and to have any inaccuracies in the data rectified. We are obliged to provide this data to within 1 calendar month of the request and free of charge. However we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.

For more information see Etsy.com