Announcement Hello and welcome to my online shop. Here you will find my handmade treasures, that are also available in my real-world shop, the Vivian Gallery in Dawlish, Devon, UK. Due to Covid-19 deliveries may be delayed, please be patient. Lots more items still to add to this shop, if you can't see it contact us and we will put it up for you.
Hello and welcome to my online shop. Here you will find my handmade treasures, that are also available in my real-world shop, the Vivian Gallery in Dawlish, Devon, UK. Due to Covid-19 deliveries may be delayed, please be patient. Lots more items still to add to this shop, if you can't see it contact us and we will put it up for you.
Handmade Fused Glass , Silver Jewellery and Dichroic Glass Jewellery
When we say it is handmade, we really mean it! It is made in our hands in our workshops at the Vivian Gallery in Dawlish, UK.
Traditional skills blended with a bit of science and technology. Making things one piece at a time, no two quite the same.
Owner, Maker, Designer
With my husband Peter I have been making and selling my jewellery and fused glass in the seaside town of Dawlish, Devon, UK for over 25 years, and don't want to stop now. In fact I want to share it with even more people all around the world. Enjoy!
Chief cook and bottlewasher! Bill payer!
All my items are handmade with care by me in my Devon Studio.
Each item is inspected before it is listed for sale.
If you would like me to make you something, please do ask! I'll be happy to help!
I will send photographs of the item before you purchase, however if its a particularly complex or higher priced item, or something customised with any name of any sort, I may need to take a deposit.
I can make any final adjustments prior to final billing and sending.
I try to make custom orders within four weeks and get them sent out however if your item is especially complicated, or requires me to source/order materials, I'm sure you'll understand it might take a little longer!
Accepted payment methods
Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Refunds will only be issued once I have received the goods back in saleable condition (unless reason for return was faulty) Refunds will not include any postage costs
Returns will not be accepted on earrings unless they are faulty. (Hygiene reasons)
Faulty goods: If an item is found to be faulty, I will try my best to fix it or make a replacement, but as each item is handmade they may vary slightly. Please contact me if there is ever a problem with something I have made.
I want you to remain a happy customer!
I use recycled and re-used packaging where possible and use gift/jewellery boxes where appropriate. it is only the outer packaging that is re-used, the inner packaging is suitable for gift giving, however if you would like something a bit more special in terms of wrapping, please contact me
I use Royal Mail for shipping.
Airmail for overseas packets, First class within the UK.
Tracking and insurance are optional extras, please contact me for details and prices prior to purchase.
If you would like me to post to a location or by a method not listed (eg international signed for, second class UK post etc), please contact me and I'll see what I can do!
Delivery times are out of my control once I have posted an item. if you have a specific date you need your order for, please let me know as much in advance as possible, I will aim to post in plenty of time for it to arrive.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Additional policies and FAQs
All Terms and conditions are under U.K. Law
Personal Information Collected
This includes your name, delivery and email address and payment method
For custom orders, this also may include specific details and sizes
How I Use Your Information
The information you give use will be used for:
· Processing your order
· Fulfilling your order
· Providing customer support
· Product guarantees and settling disputes
Keeping Your Data
All information is kept securely and in line with UK laws.
Information relating to purchases is generally kept for 7 years.
Quotes and general enquiries will be removed from my records after 1 year or sooner.
At this time, information sent via FB messenger can be only be archived by Madeline Bunyan Lampwork & Jewellery but can be deleted by the sender. Therefore, if you would like this information deleted you can do this at any time directly.
Vivian GalleryOnline uses third party platforms including Facebook, Instagram, Etsy and PayPal which have their own privacy practices that I do not own or control. You can access each of these services Privacy documents through their own websites.
Information will be shared with Royal Mail (or other courier services) required to deliver your order
Your information is never sold by Vivian GalleryOnline
You may have the right to request and receive a copy of the personal information I hold about you or request the deletion of your personal information.
Unless there are exceptional circumstances (i.e where we are required to store data for legal reasons) I will generally delete your personal information upon request.
If you live in the EU and wish to raise a concern about my use of your information you have the right to do so with your local data protection authority.
If you have any questions or concerns please contact me