xHandmadeByAnniex

♥ Handmade Personalised Gifts For All Occasions ♥

Motherwell, Scotland | 356 Sales

xHandmadeByAnniex

♥ Handmade Personalised Gifts For All Occasions ♥

Motherwell, Scotland 356 Sales On Etsy since 2018

4.5 out of 5 stars (29)
Amy Beeston

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Amy Beeston

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Reviews

Average item review
4.5 out of 5 stars
(29)
  • Keira Connolly on 09 Mar, 2019

    1 out of 5 stars

    I placed an order on the 7th Feb with item expected to arrive between the 16th and 25th Feb and the item was unfortunately not shipped until the 23rd Feb. It is now the 9th March and I am still waiting to receive my order. I am extremely disappointed as this was part of a 30th present for a friend who’s birthday has now long passed. The seller did chase up the product for me however was very unapologetic about how late this has been to arrive/ the fact the product has not yet arrived. I sadly will not be using this shop again and am unable to reccomend as It seems I will have to get Etsy to take this up for me.

    Amy

    Amy responded on 12 Mar, 2019

    I'm surprised you said I was unapologetic as I apologised in every response to you. As you know I did contact the courier several times for an update and they eventually came back and told me they lost it. That is completely out of my hands as I can't personally hand deliver items and do have to rely on them to delivery on time. You did receive a full refund and I apologised many, many times.

  • Michelle Davies on 28 Feb, 2019

    1 out of 5 stars

    I’m leaving this review on 28th February, 25 days after placing my order and 11 days after it was supposed to have been sent out but nothing. My daughters 18th birthday personalised present has not arrived despite me ordering in plenty of time. I messaged the seller 2 days ago to advise I haven’t received my item and all I’ve had is a message to say the shop is closed while the sellers ‘catches up’ with the orders? With this kind of non-service, no contact, your 5 star rating is falling badly. I wish I hadn’t bothered and I’d advise anyone thinking of ordering, to think again. I’d like to give 0 stars but the system wouldn’t let me.

    Amy

    Amy responded on 02 Mar, 2019

    Customer only contacted me once with a long, very rude message. I wasn't aware the customer had not received her order before this message and could have contacted the courier or sent her a replacement if I knew this, but unfortunately she didn't give me the chance to.

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