WhiteElephantGiftz

Personalised Gifts for any occasion and anyone!

9,196 Sales | 5 out of 5 stars

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time dispatch, and quick replies to any messages they received.

Announcement    Royal Mail are facing disruption at the moment, due to covid, so your order may take longer to arrive. If you need an order before a specific date, please check it will arrive in time before ordering.

Announcement

Last updated on 04 Jan, 2021

Royal Mail are facing disruption at the moment, due to covid, so your order may take longer to arrive. If you need an order before a specific date, please check it will arrive in time before ordering.

Items

216 results
9196 Sales
 
Suzy Seymour

Contact shop owner

Suzy Seymour

Reviews

Average item review
5 out of 5 stars
(1092)

About WhiteElephantGiftz

Sales 9,196
On Etsy since 2015

Shop policies

Last updated on 17 July, 2020
At White Elephant we personalised glasses for any occasion! We create unique designs that are perfect gifts. We offer a variety of designs and take request for custom orders.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
Refunds & Cancellations are not available if you have simply changed your mind about the item. .
Additional policies and FAQs
We copy personalised information directly from the order you place, please ensure that any personalised is spelt correctly, has capitals where you need it and spaces.
Designs may vary in size or position to glasses displayed, as designs are computer made. Marks on the glass will be avoided to the best of our ability when personalising. Any blemishes on the glass are usually made during manufacturing, including bubbles. We check each glass over and if we feel it will detract from the design or may be a hazard, we will use a different glass. Some glasses may have imperfections but this does not affect the strength of the glass. All of our glasses can be hand washed or put in a dishwasher, the design cannot wash off as the etching process etched the glass layer. Please wash before use as small shards may still be on the glass from the etching process.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6.Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Suzy, am the data controller of your personal information. If you have any questions or concerns, you may contact me at suzy@white-elephant,co.uk.

More information

Last updated on 24 Aug, 2021
Frequently asked questions
Cancellations & Returns

Refunds & Cancellations are not available if you have simply changed your mind about the item. If the item has turned up broke, due to shipping, please contact us with photos.

What is the Gift Message?

The gift message is a message that goes on the packing slip inside the box, it is not the message to go on the glass. To send us a name you can start a conversation, create a custom order or add a note when placing your order.

How many characters can I request on an order?

We cannot etch more than 15 characters on a whiskey glass, due to the size of the glass. If you need more than 15 characters, please message us first.

Custom and personalised orders

We can discuss bigger orders for workplaces, weddings, parties or any other occasion. With our new laser etching, we can provide a larger quantity of glasses. It may take slightly longer than times stated in listings, but we try our best to get all glasses out quickly. We copy text exactly as you have provided, please check that it is correct before ordering.

Please contact us for quotes, designs and orders.

Covid-19 Delivery

We are trying our best to get order dispatched quickly, but are currently only going to the post office twice a week. Royal mail are currently facing disruptions due to covid, so delivery times may be longer than expected, 1st class may take up to / around 10 working days. From the 22nd July we have upgraded to a fully tracked service.

Christmas Delivery

Any orders placed after 15th December 2020 will not have guaranteed delivery before christmas.
Royal Mail are facing disruption at the moment, due to covid, so your order may take longer to arrive. If you need an order before a specific date, please check it will arrive in time before ordering.

Gift wrapping and packaging

We have silk gift boxes available for Whiskey Glasses, Pint Glasses, Tankards, double Whiskey boxes and double Champagne boxes. We do not currently have stock of any boxes for highball glasses.

Seller details