XOandQuin

eco friendly paper goods, handmade in the UK

| Hackney, England

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time dispatch, and quick replies to any messages they received.

Announcement    100% recycled paper goods, handmade and printed in the uk | eco conscious business to business packaging supplies

CURRENT DISPATCH TIME: 1-3 working days | If you require a faster dispatch, please select the upgrade or request the link to an upgrade.

Dispatch time is the time it takes for me to process your order from the time it is dispatched.

UK CUSTOMERS: All orders are dispatched 3 working days from when your order is placed. All post is currently being dispatched Royal Mail 1st class (24) as standard, this is not a guaranteed service and aims to deliver within 1 working day, however with current delays could be up to 5.

If you require your order to be shipped same working day, please ensure your order is placed by 11am and you have selected either Tracked24 or Guaranteed Next Day service.

**Postage upgrades are made available when I feel that Royal Mail are able to meet guaranteed delivery deadlines, in the event that I feel that Royal Mail are not meeting their guaranteed service level agreement**

INTERNATIONAL SHIPPING:

Shipping times are currently (approximate) and as follows:
USA approximately 10-15 working days | Rest of The World approximately 15 - 20 working days

BREXIT & EUROPE: Customer is responsible for paying import duties and admin fees. Indications appear admin fees are in the region of 20 euro + VAT on the price of your order in your local country. Shipping time can be up to 30 working days.

Failure to pay for duty and a returned parcel, you will be refunded the cost of your order minus outbound shipping minus any fees incurred.

Announcement

Last updated on 04 Oct, 2021

100% recycled paper goods, handmade and printed in the uk | eco conscious business to business packaging supplies

CURRENT DISPATCH TIME: 1-3 working days | If you require a faster dispatch, please select the upgrade or request the link to an upgrade.

Dispatch time is the time it takes for me to process your order from the time it is dispatched.

UK CUSTOMERS: All orders are dispatched 3 working days from when your order is placed. All post is currently being dispatched Royal Mail 1st class (24) as standard, this is not a guaranteed service and aims to deliver within 1 working day, however with current delays could be up to 5.

If you require your order to be shipped same working day, please ensure your order is placed by 11am and you have selected either Tracked24 or Guaranteed Next Day service.

**Postage upgrades are made available when I feel that Royal Mail are able to meet guaranteed delivery deadlines, in the event that I feel that Royal Mail are not meeting their guaranteed service level agreement**

INTERNATIONAL SHIPPING:

Shipping times are currently (approximate) and as follows:
USA approximately 10-15 working days | Rest of The World approximately 15 - 20 working days

BREXIT & EUROPE: Customer is responsible for paying import duties and admin fees. Indications appear admin fees are in the region of 20 euro + VAT on the price of your order in your local country. Shipping time can be up to 30 working days.

Failure to pay for duty and a returned parcel, you will be refunded the cost of your order minus outbound shipping minus any fees incurred.

Items

 

All Items

Taz Johnston

Contact shop owner

Taz Johnston

Reviews

Average item review
5 out of 5 stars
(1979)

Updates

"Don't forget we're closing tonight for a week for a summer break! See you on Friday August 27th! black_heart Taz & Team XOandQuin"
"Clear biodegradable bags will degrade in a home composting system and landfill unlike other PLAs on the market! A4 sleeves pictures with 40 custom A4 sticker sheets (also available in store) black_heart XOandQuin"
"XOandQuin.co.uk regrets to announce a price increase on glassine envelopes. I sadly have no choice but to raise prices across the board. 10% off this week until Sunday March 7th. black_heart XOandQuin.co.uk"
View all 47 updates

About XOandQuin

Sales 10,303
On Etsy since 2017

XO&Quin - eco-friendly postcards, paper goods handmade in the UK

Eco-Friendly postcards, notecards, paper goods & stationery gifts.

Every print is produced on responsibly sourced stock, which is, wherever possible, made from 100% recycled post consumer waste that has originated from the UK, and prepared for shipping in 100% recyclable and/or biodegradable packaging.

Thank you for stopping by! Love Taz, XO&Quin (and Portia too!) x

Shop members

  • Taz Johnston

    Owner, Curator, Designer

    Just another London based print & web designer who set up shop. Additional skills: Nunchuck skills, bow hunting skills, computer hacking skills…Mum of 3 to XO, Quin and now Portia too!

  • Sasha Daniels

    Studio Assistant

    Sasha joined XOandQuin in 2021 to provide studio support, after a career break as a full time parent. They work closely with Taz, ensuring she doesn't loose it any more than she has already and will be first responder to your queries!

Shop policies

More information

Last updated on 08 Jan, 2021
Frequently asked questions
Shipping Policies

All orders are processed and dispatched within 1-2 working days.

UK - dispatched royal mail 1st class, delays of up to 4 days are being reported. 1st class is not a guaranteed next day service

REST OF WORLD - dispatched royal mail international standard. This is not a tracked service.

EUROPE - generally 3-5 working days, but please allow 7-10

USA/AU/Rest of World - generally 7-10 working days, but please allow up to 15, 21 or more if stuck in customs. Large Letter items are now dispatched royal mail tracked and signed as standard.

Thank you for your patience at this difficult time, I will do my best to keep you updated.

What do I do if my item is lost or delayed?

UK customers, please allow at least 5 working days, European customers, please allow at least 10 working days, USA, Australia & New Zealand customers, please allow at least 15 working days (up to 21), from the date of receiving your dispatch email before contacting me.

In the event of a lost/undelivered item, I will send you out a replacement item free of charge - to the same address as your initial order.

Buyers are responsible for any customs and import taxes that may apply. I am unable to accept responsibility for delays due to customs.

Please check the delivery address, I am unable to accept any responsibility for incorrect addresses, please contact me as soon as possible if you realise you have entered an incorrect address.

What do I do if my item is damaged?

All my items are hand packed and inspected before dispatch. I pack each item in appropriate packaging to prevent any damage. If in the unfortunate event that your package arrives damaged, please photograph the damage to the packaging thoroughly. I will be unable to offer a refund or replacement product if you are unable to provide photos of the damaged packaging.

Please retain the damaged item and all packaging until you have contacted me and have a resolution, in the event that I require an item to be returned, I will pay for return shipping costs.

925 Silver Jewellery

All jewellery is 925 sterling silver. Earrings are supplied with a 925 sterling silver butterfly. Please check the product description for exact sizes.

In interests of hygiene and for your protection I do not accept returns of, or refunds on, pierced earrings unless the item arrives damaged, please see above for terms.

Shipping Upgrades

UK UPGRADES - Royal Mail Guaranteed Next day by 10pm. Please order by 11am.

INTERNATIONAL ORDERS - 3 day FedEx/UPS available. Processing time is 1 day, to arrange for a courier. Orders should arrive within 5 working days of placing an order.

Returns

I hope you love your item, but understand that you may wish to return it. Should you wish to return your item, please contact me to raise a returns request. Buyer is responsible for the return postage cost and safe delivery to me.

Customisations & Personalisations

All my products can be personalised, but please contact me before placing your order, and don't just purchase the item and leave me a message saying I really like this card, but I want you to print a different message with a different font and change the colour, and on a different kind of paper, because it's not really the card you just bought is it?

A personalised item is made with care and a one off item made especially for the person you intend it for, a one off item should be priced that way, so please just check before you make a purchase as to whether additional charges will apply (they probably won't because I can't be bothered to make custom listings, but you know, please just ask first. It's the polite thing to do)!

Brexit For European Customers

Currently offering a flat rate shipping of £15.99 via UPS saver, which is a 3-5 day option on selected items.

Customer is responsible for paying import duties and admin fees. Indications appear admin fees are in the region of 20 euro + VAT on the price of your order in your local country.

Please contact me for further details.

Seller details
VAT ID GB360614223