Every item listed is handmade by me. I have been making miniatures for many years and am a skilled dressmaker.

YES - Etsy will do this automatically for you on items purchased in a single transaction. Currently all international orders are shipped with TRACKING for £10.80 - £14 (any amount of combined items in one order). Tracking details are added to your order after shipping. UK orders are sent by 1st class mail with an option to upgrade to tracked. See Shipping for more details.

Every item listed is already prepared-I don't need time to make your items. I live in Scotland and ship items within 1-2 days of receipt of order. I post Monday, Wednesday and Friday. if your order arrives before 11am on that day it will be shipped. If your order arrives later than 11am it will be shipped on the next shipping day. If you are in the UK your item should arrive within one week but may take longer. If you live internationally please allow 7 to 28 days. All items are sent by Royal Mail First Class.

Currently all International orders are sent TRACKED. Tracking details are added on the day of posting. This costs £10.80 (large letter size - £14 (small packet) per order-add as many items as you like and pay one shipping cost. We do not make any money on the cost of shipping and often absorb the extra delivery cost. UK orders are sent by 1st class mail with an option to add tracking. I use Etsy labels which provide tracking and insurance should a case of non-receipt be opened. Once the item has been dispatched I cannot be held responsible for postal delays. Please contact me before leaving a review or opening a case.

You may cancel a physical order at any point before item has been marked as dispatched. Digital items cannot be cancelled. After items have been dispatched refunds are only given upon receipt of returned item in good condition. Buyer is responsible for return postage costs.

Please check your goods immediately upon receipt for breakages,damage etc and contact me as soon as possible. Photographs may be required.
I do not tolerate rude or abusive behaviour and will not respond to threats but will report them to Etsy. See my shop policies for full details.

This small business replies on Etsy as a source of income. Reviews should not be used to reflect postal delays. A review should reflect the product and service. Please always reach out to me before leaving a low review or opening a case.

All kits and downloads are copyright Zenasminiatures and must not be copied or reproduced in any shape or form for resale.
Personal use is permitted. Please tag us on Social Media. Please tag Zenasminiatures.
Commercial Use - Commercial sellers MUST seek prior permission from Zenasminiatures to use the completed items as part of your creation ONLY. If permission is granted you cannot over produce these items or flood the market with goods made from these kits (6 max). Items created from the kits must not be sold individually, but as part of a larger creation featuring your own work crediting Zenasminiatures. See website for full terms https://www.zenasminiatures.com/terms-conditions-copyright-privacy-policy/

Etsy adds any VAT due to your purchase price at point of sale (depending on your country) and remits it to your government. From 1st July all packages going to European Union will be sent with IOSS(Import One-Stop Shop) number which means you will not pay any further VAT upon receipt. Import duties will still apply.