ZorenkoLondon

Refunds and Exchanges

Returns are accepted within 7 days of receiving the Product, please contact us as soon as possible this only applies to products made in standard sizes. Products may be exchanged for a different size/colour or a refund may be offered within 14 days of purchase. Restock fee of 25% applies for returned goods.

For hygiene reasons we do not accept returns or cancellations for any intimate objects.

All Products returned to us must be unworn, in perfect condition and free from any defects or odours. Products must be returned with all their original tags attached and in their original packaging. Products that are not returned in this condition may not be accepted and may be returned to you and/or we may refuse to issue a refund. Products will be inspected upon return and in the unlikely event that the Product is not sellable we will have to return it back to you and we will not be able to issue a refund.

If you order the wrong sized garment it may be exchanged for a different size, this does not apply when custom measurements are given. Replacement items cannot be posted until the return one has been received in the satisfactory condition.
Postage and handling will be charged. If items are returned to exchange for a different style, or for a refund, then we reserve the right to charge a restocking fee of up to 25% of the value of the goods returned, to cover inspection, repacking and processing. Each item is specifically made to order for the client. We will only refund money on items that are faulty in manufacture. Where items are returned as unsuitable, we will issue a credit note. Postage will be deducted from the amount credited.
Orders for custom-made, special order or made to measure items are non-returnable and non-refundable. Zorenko London accepts no responsibility for incorrect fitting of garments when custom measurements are supplied by the customer.

We recommend you to send your item back through a service requiring a signature on delivery, as we do not accept responsibility for lost items. Remember to write down YOUR ORDER NUMBER and send us your instructions for the exchange. For international orders you MUST clearly write "RETURNED GOODS" on your packet to avoid duty charges and delays at UK Customs. We take no responsibility for Custom/Border Agency charges for returned goods.

Payment can be made by credit/debit card or cash in person by appointment.

Delivery

We will deliver to the address given to us by you at the time you place your order. Though we usually work to agreed delivery times between ourselves and the customer please allow up to 4-6 weeks for processing time and up to 7 days for courier services.
We aim to dispatch your order as quickly as possible. Please, bear this in mind if you need the item for a particular date.
Urgent orders can be accommodated. Please, contact us with any enquiries or for a current waiting time.
Sale items may take up to 5-6 weeks to be delivered and are non-returnable and non-refundable. One offer per order, discount codes cannot be accepted on SALE items and SAMPLE items.
During peak times, processing times are slightly longer.

Items in the UK will be delivered via Royal Mail Next Day Special Delivery 1pm, items sent outside of the UK will be delivered via Royal Mail Tracked & Signed service so the item will be tracked and insured for peace of mind. Signature required upon receipt. It is customers responsibility to work out the logistics between courier in case of absence at the address or collection from your Local Delivery Office. Repost charges will be charged if the parcel is returned back to seller. We do not deliver to PO Boxes and alternative address is required.

We strongly suggest that, upon receipt, you inspect the Products and advise us if the delivered Products are not what you ordered or are faulty.

Bespoke Products

Bespoke Products include special orders or commissions for Products, which have been either:

-designed with an element of customisation, sizing and/or fitting.

-originally ordered via the website (and paid in full) in a standard size but after discussion via email or telephone have then become custom sized and/or coloured (including where an additional fitting/ customisation charge has been paid).

Bespoke Products, which are ordered as a special order or commission, require a non-returnable deposit of 100% of the final cost of making and shipping the order.

Bespoke Products cannot be exchanged or refunded.

We may agree at our discretion that the Bespoke Product requires further fitting or customisation work whether due to the customer's requirements or due to any error or miscalculation on our part. Prior to any such alteration or customisation we will always request approval in writing, which includes email.

It is your responsibility to verify that your email address is in proper working order and must assume the risk of all consequences for transmission or operational failures.

Zorenko London is very happy to create a bespoke Product and can help you on designing Products from your brief, or work with your design idea to translate it into a practical garment. A custom design will never be replicated.

Please, contact us with as much information as you can provide, including any details on; style, colour, budget, completion date, etc. for a quote and estimate of completion time.

Availability of Products

If we are unable to provide you with the Products you have ordered, you will be contacted as soon as possible at which point you will be offered the choice of accepting substitute Products of equivalent value or a complete refund of any sums that you have paid.

Latex Batch Colours

Please, note that the colours of the latex sheets used to make our Products, particularly in semi-transparent colours, may vary from batch to batch. In view of this, we cannot be held responsible for your colour choices.

CLOTHING SIZE INFO:

Women’s sizes:

XXS UK 6/ US 4/ EU 34
Bust 31" = 79 cm
Waist 22" = 56 cm
Hip 32" = 82 cm

XS UK 8/ US 6/ EU 36
Bust 32" = 82 cm
Waist 24" = 61 cm
Hip 34" = 87 cm

S UK 10/ US 8/ EU 38
Bust 34" = 87 cm
Waist 26" = 66 cm
Hip 36" = 92 cm

M UK 12/ US 10/ EU 40
Bust 36" = 92 cm
Waist 28" = 72 cm
Hip 38" = 97 cm

L UK 14/ US 12/ EU 42
Bust 38" = 97 cm
Waist 30" = 77 cm
Hip 40" = 102 cm

XL UK 16/ US 14/ EU 44
Bust 40" = 102 cm
Waist 32" = 82 cm
Hip 42" = 107 cm

XXL UK 18/ US 16/ EU 46
Bust 42" = 107 cm
Waist 34" = 87 cm
Hip 44" = 112 cm

Stocking Size

Size - Stocking Top - Shoe Size
XXS 18.30' / 46.5 cm 3
XS 19.30' / 48 cm 4
S 20.30' / 51.5 cm 5
M 21.30' / 54 cm 6
L 22.30' / 56.5 cm 7
XL 23.30' / 59cm 8


Gloves/Gauntlets Size

Size – Wrist - Palm
XS 5.30' / 13.5cm 6.30' / 16 cm
S 5.70' / 14.5 cm 6.70' / 17 cm
M 6.10' / 15.5 cm 7.10' / 18 cm
L 6.50' / 16.5 cm 7.50' / 19cm
XL 6.90' / 17.5 cm 7.90' / 20 cm
Bra Sizes
32A 34A 36A 38A 40A
32B 34B 36B 38B 40B
32C 34C 36C 38C 40C
32D 34D 36D 38D 40D
32DD 34DD 36DD 38DD 40DD

Men’s Sizes:

XS UK 34"/ US 34"/ EU 44
Chest 34" - 35" = 86.5 - 91 cm
Waist 27" - 28" = 68.5 - 73 cm
Seat 33" - 34" = 84 - 88.5 cm
Neck 14" = 35.5 cm
U bend 61.5" = 155.5 cm
Inside leg to ankle 28.5" = 72 cm
Inside arm 20" = 51 cm
Bicep 11.5" = 29 cm
Wrist 7" = 18 cm

S UK 36"/ US 36"/ EU 46
Chest 36" - 37" = 91.5 - 96 cm
Waist 29" - 30" = 74 - 76 cm
Seat 35" - 36" = 89 - 93.5 cm
Neck 14.5" = 37
U bend 65" = 165 cm
Inside leg to ankle 29" = 73.5 cm
Inside arm 21" = 53 cm
Bicep 12" = 30.5 cm
Wrist 7" = 18 cm

M UK 38"/ US 38"/ EU 48
Chest 38" - 39" = 96.5 - 99cm
Waist 30" - 32" = 76 - 81 cm
Seat 37" - 38" = 94 - 98.5 cm
Neck 15" = 38 cm
U bend 66.5" = 167 cm
Inside leg to ankle 29.5" - 75 cm
Inside arm 21" - 53 cm
Bicep 12.5" = 32 cm
Wrist 7.5" = 19 cm

L UK 40"/ US 40"/ EU 50
Chest 40" - 41" = 101.5 cm - 104 cm
Waist 33" - 34" = 81 - 86 cm
Seat 39" - 40" = 99 - 103.5 cm
Neck 15.5" = 39.5 cm
U Bend 67.5" = 171 cm
Inside leg to ankle 30" = 76 cm
Inside arm 21.5" = 54.5 cm
Bicep 13.5" = 34 cm
Wrist 7.5" = 19 cm

XL UK 42"/ US 42"/ EU 52
Chest 42"- 43" = 107 - 111 cm
Waist 35" - 36" = 89 - 93.5 cm
Seat 41" - 42" = 104 - 108.5 cm
Neck 16" = 41 cm
U bend 69.5" = 176 cm
Inside leg to ankle 31" = 79 cm
Inside arm 22" = 56 cm
Bicep 13.75" = 35 cm
Wrist 8" = 20 cm

XXL UK 44"/ US 44"/ EU 54
Chest 44" - 45" = 112 - 116.5 cm
Waist 37" - 38" = 94 - 98.5 cm
Seat 43" - 44" = 109 - 114 cm
Neck 16.5" = 42 cm
U bend 72" = 182 cm
Inside leg to ankle 31.5" = 80 cm
Inside arm 22" = 56 cm
Bicep 14.25" = 36 cm
Wrist 8" = 20 cm

All items are made out of quality latex sheeting.

All latex items are made to order so you can customise your item by having any combination of colours. Colour swatches can be sent out on request.

Custom made information:
 
Zorenko London is very happy to create the custom made item and can help you on designing items from your brief, or work with your design idea to translate it into a practical garment. A custom design will never be replicated.

Please contact me with as much information as you can provide, including any details on; style, colour, budget, completion date, etc. for a quote and estimate of completion time.

Ideas may be discussed in person, by email or telephone.
Payment must be made in full before any work will commence.

Copyright:
Please get in contact if you see any Zorenko London designs being imitated by other brands.