Customised or bespoke orders are non returnable as they have been made specifically to your requests.

We accept Paypal, most major Credit and debit cards .

CHRISTMAS 2018:
Items will be ready to ship 1-2 weeks from receipt of payment.
Delivery will then conform to Royal Mail delivery estimates. See https://www.royalmail.com/christmas/last-posting-dates/ .

Items are sent Royal Mail 1st class or International Standard delivery for other countries. For other delivery options including tracked please contact us to arrange at your own cost.

As Custom duties and taxes vary from country to country, we are unable to know if you will be subject to charges. Any import charges your order incurs are your, the buyer's, responsibility.

If the item you order is customisable or bespoke, we will send you images of our proposed designs for your approval before printing begins.

A Heart Shaped Cherry Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.aheartshapedcherry.com or from A heart shaped cherry’s Etsy shop, www.etsy.com/uk/shop/aheartshapedcherry.

PERSONAL INFORMATION WE COLLECT

When you visit either A heart shaped cherry or our Etsy shop (www.etsy.com/uk/shop/aheartshapedcherry), we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse A heart shaped cherry or our Etsy shop (www.etsy.com/uk/shop/aheartshapedcherry). we collect information about the individual web pages or products that you view, what websites or search terms referred you to the A heart shaped cherry or our Etsy shop (www.etsy.com/uk/shop/aheartshapedcherry), and information about how you interact with A heart shaped cherry or our Etsy shop (www.etsy.com/uk/shop/aheartshapedcherry). We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse A heart shaped cherry or our Etsy shop (www.etsy.com/uk/shop/aheartshapedcherry).

Additionally when you make a purchase or attempt to make a purchase through A heart shaped cherry or our Etsy shop (www.etsy.com/uk/shop/aheartshapedcherry), we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through A heart shaped cherry or our Etsy shop (www.etsy.com/uk/shop/aheartshapedcherry) (including processing your payment information, arranging for shipping (using third party shipping companies and postal services), and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize A heart shaped cherry or our Etsy shop (www.etsy.com/uk/shop/aheartshapedcherry) (for example, by generating analytics about how our customers browse and interact with A heart shaped cherry or our Etsy shop (www.etsy.com/uk/shop/aheartshapedcherry), and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Etsy to sell from--you can read more about how Etsy uses your Personal Information here: https://www.etsy.com/legal/privacy. We also use Etsy's Analytics tool & Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter A heart shaped cherry or our Etsy shop (www.etsy.com/uk/shop/aheartshapedcherry data collections and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through A heart shaped cherry or our Etsy shop (www.etsy.com/uk/shop/aheartshapedcherry), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through A heart shaped cherry or our Etsy shop (www.etsy.com/uk/shop/aheartshapedcherry we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at nicky [!at] aheartshapedcherry.com or by mail using the details provided below:

A Heart Shaped Cherry, 18 Chestnut Close, Chesterton, Bicester, OXF, OX26 1XD, United Kingdom