amylucydesigns

Designer Vintage Home-ware Brand! Newly Opened In 2017

Telford, England · 2720 Sales

amylucydesigns

Designer Vintage Home-ware Brand! Newly Opened In 2017

Telford, England 2720 Sales On Etsy since 2011

5 out of 5 stars
(354)

Shop owner

Amy Lucy

Contact

Amy Lucy

Contact shop owner

Amy Lucy

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About

Business Owner Goes Back To What She Loves!

I am a company directer at a successful online hen party website. I have been running my business for seven years but my true passion has always been in the arts.

I have always wanted to design and after finishing my studies in college and university I still hadn't changed my mind, but it had to take a backseat as I developed my family and business.

I am so happy now to have online experience and a warehouse with a dispatch system and storage ready for my true passion to be brought the the forefront.

My products are made in England by great reliable manufacturers. I am a designer, I design patterns constantly lots of things inspire me.

I am mostly inspired by the arts and craft movement and the works of William Morris. I am moved my his patterns and desire to bring true craftsmanship back in a time which was threatened by industrial processes.

My products are all made in England and have a very English feel, they are based upon English ways and the beautiful country in which we live.

Amy Lucy is a lifestyle, a way to live and a way to decorate, each piece has an eclectic feel so to enable the customer to mix and match their home and to create a style which suits them.

Shop members

  • amy hoar

    Owner, Designer, Creator

    Amy Lucy is a designer of home-ware featuring textiles and tableware. She finished her degree in 2003 and made a successful party business but her true passion is designing products for the home. She aims to make peoples lives a little brighter.

Production partners

  • Textile Production

    Wrexham, Wales

    Textiles production.

  • Ceramic Production

    Stoke-on-Trent, England

    Ceramic production

  • Textiles printers

    Manchester, England

    Printed textiles by the metre

  • textile

    United Kingdom

    printed textiles

Shop policies

Last updated on 16 June, 2018
Welcome to Amy Lucy a luxury brand for Personalised gifts and home ware.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
If you change your mind after you have received the item you must let me know within 30 days that you wish to return the items, then return them to me. They must be in the original packaging and in perfect selling condition for me to give the
refund. Personalised items can not be returned unless faulty as they are custom made for you.

*Please note if you return the items it is your responsibility to pay for the return postage. A refund is given for the item but not for the return postage costs.
Payment
I am so happy that you would like to order from 'Amy Lucy' I am truly grateful for your order.

*Please read all of my payment policy before ordering from my etsy shop.

*I take payments from paypal and Direct Checkout. Payment is due immediately after purchase.

*If you do need a little longer to pay contact me however if i don't hear within three days I have the right to cancel the order.
Shipping
*As soon as I have received payment for your amy lucy order I will get your order shipped within 1-3 working days, mon-friday (not the weekend). I try very hard in getting my orders out on time however things can be delayed with bank holidays and Christmas holidays that I can not control.

*All orders are shipped 2nd class with the royal mail with an estimated delivery time of 3-5 days.

*Please note orders will be posted to your etsy address so please make sure this is correct and up to date as I am not responsible if the address provided has been incorrect. If you do need to change the address please email me to let me know and i can change it.

*I can not be held responsible for loss or damage when it has left my presence.

*2nd class delivery time scale in 3-5 days. So from payment taken I dispatch within 1-3 working days and then it is sent and delivered within 3-5 working days. So from payment taken an estimate of 8 days is given.

If you need it sooner let me know and I can upgrade your postage to 1st class postage, for an extra cost.

Postage-
I ship with the royal mail.

POSTAGE TIMES-
UK - 3 WORKING DAYS TO MAKE- £2.95 SECOND CLASS 3-5 DAYS
UK - 3 WORKING DAYS TO MAKE- £3.95 FIRST CLASS 2-3 DAYS

USA - 3 WORKING DAYS TO MAKE - £12.95 TRACKED SERVICE -8- 10 WORKING DAYS
IRELAND- 3 WORKING DAYS TO MAKE- £9.95 TRACKED SERVICE -2-3 WORKING DAYS
EUROPE - 3 WORKING DAYS TO MAKE - £12.95 TRACKED SERVICE 4-8 WORKING DAYS
Privacy
The Information We Collect:

To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewelry, for example) if you contact us directly.


Why We Need Your Information and How We Use It:

We rely on a number of legal bases to collect, use, and share your information, including:

*As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
*As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. We use your information to provide the services you requested and in our legitimate interest to improve our services, and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure:

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

*Etsy. We share information on Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
*Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
*Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.


Data Retention:

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.


Transfers of Personal Information Outside the EU:

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.


Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Rights are described below:

*Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
*Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law I, Amy Hoar, am the data controller of your personal information, If you have any questions or concerns, you may contact me at amy [!at] bluecockerel.co.uk

More information

Last updated on 05 Jun, 2018
Frequently asked questions

Custom and personalised orders

To order more than one design of mirror please order the designs wanted and then include all your names and the designs in the CUSTOMER ORDER NOTES - e.g CLAIRE- FLAMINGO

Custom and personalised orders

I combine postage on all products yes! Just please include in your customer order notes all the names and details needed.

Custom and personalised orders

If you require something different just message me in the etsy platform, if your wants are possible you need to include all things discussed in your CUSTOMER ORDER NOTES.

Custom and personalised orders

What if there is a problem with the order? Please let me know soon as possible so that it can be put right.

Gift wrapping and packaging

Most textile products will be wrapped with tissue paper and twine, most smaller items like mirrors come in bubble wrap for safe transportation.

Seller details
Amy Hoar
Unit 500 Queensway business park
Hadley
TELFORD, TF1 7UL
United Kingdom