Announcement
⏰ CUSTOMER SERVICE HOURS ⏰
We are open 9.30-4.30 Monday to Friday.
**Note to Buyer Box- please do not use this box for postage needs or change of address please contact customer service for help with this. This box is for general extra information NOT requests like gift notes etc.
📔 ABOUT US 📔
We are based in the beautiful English county of Shropshire where all of our gifts are handcrafted in our workshop. We specialise in creating elegant and unique personalised gifts for you and your loved ones that can not be found on the high street. Please enjoy shopping with us. Thank you from Amy Lucy and the team.
Please note items are only in one category, so a wedding candle is in the wedding section, not the candle section the best way to find items in our shop is to use the search bar in our shop (this is under our logo on the left, not the main Etsy search bar at the top of the page).
We would love for you to "Follow Us" on our social media it's the best place to find our offers, tips, tricks and behind-the-scenes action:-
www.instagram.com/amylucydesigns
www.facebook.com/amylucydesigns
www.pinterest.com/amylucydesigns
Thanks for reading :-)
Items
Featured items
All Items
Reviews
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ann on 12 Sep, 2023
5 out of 5 starsThe first one went to a different address so she kindly resent to correct address and it arrived. Person loved it so all happy
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Amber on 21 Sep, 2023
5 out of 5 starsAbsolutely love this!! I can now cherish my little girls memories
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Emma on 20 Sep, 2023
5 out of 5 starsThe memory box I ordered has beyond met expectations it’s a perfect keepsake for my daughters things.
About amylucydesigns
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Amy Lucy Owner -
Our Workshop, Orders in The Making! -
Our Workshop Being Built in 2016
Meaningful Personalised Gifts for Those You Love
Shop members
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Amy Lucy
Owner, Designer, Creator
Hello I'm Amy the owner and designer, I'm a mum of two and a crazy creative! I love designing and seeing my products making others happy! I've always loved to design and I'm so happy to have a shop of my own to showcase all my work, welcome!
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Mark Hoar
Owner
My lovely husband Mark helps with lots of operations in my business, he is always finding new systems to help the business run more smoothly. He stands by me and supports my constant excitement.
Production partners
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Toiletries Laboratory
United Kingdom
Laboratory UK based, produces range of toiletries unlabelled (apart from the legal labels)
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Textile Production
Wrexham, Wales
Textiles production.
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Ceramic Production
Stoke-on-Trent, England
Ceramic production
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PRINTERS
United Kingdom
PRINTERS
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Textiles printers
Manchester, England
Printed textiles by the metre
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textile
United Kingdom
printed textiles
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 1 hour of purchase
Privacy policy
More information
Frequently asked questions
Do you offer Combined Shipping?
I combine postage on all products yes! Please add all items to your cart and the shipping will automatically combine.
Custom and personalised orders
If you require something different just message me in the etsy platform, if your wants are possible you need to include all things discussed in your CUSTOMER ORDER NOTES.
There's something wrong with my order - what now?
While we always do our best to ensure your order is perfect, we are only human and sometimes mistakes can happen. We'll gladly put things right so please get in touch with us via Etsy message with the following information:
1. Your order number
2. A description of the issue
3. An image of the product received, clearly showing the issue
My item is a gift - how will it be sent?
Due to the way our order management system works, we are unable to gift wrap items at the moment.
All orders are sent with a delivery note detailing the contents of the order. No prices are shown.
Can I change any personalisation details once my order has been placed?
Unfortunately due to the way our order management system works, we are unable to make any amendments or changes to any personalised orders you have already placed.
Please double check your details are correct before putting your order through.
Opening Times
Please note we are not open during the weekend. We are not open during the weekend to answer messages or to make and dispatch orders.
Can I see a photo of my item before it is sent?
We dispatch hundreds of orders a day so unfortunately, we cannot provide photographs of your order prior to sending it out. All items are produced to the standard shown on the product page and will use the same colours, fonts and designs as shown.
Can I get a mock-up for approval?
For custom orders, such as our "your logo" and "your text here" products, we will send a mock-up prior to making your item for you to approve. Once this has been approved, your item will be printed and sent as shown in the approved mock-up.
Do you offer Digital Downloads?
We do not currently offer digital downloads of our prints. All of our prints are designed, personalised and printed in-house and will be sent as physical prints on cardstock.
Can I include a gift note?
Unfortunately we are unable to include gift notes or gift messages at the moment, but this is something we're working on.
Any messages provided in "message to seller" will not be printed as gift messages.
Seller details
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