I am so happy that you would like to order from 'Amy Lucy' I am truly grateful for your order.

*Please read all of my payment policy before ordering from my etsy shop.

*I take payments from paypal and Direct Checkout. Payment is due immediately after purchase.

*If you do need a little longer to pay contact me however if i don't hear within three days I have the right to cancel the order.

⏰ CUSTOMER SERVICE HOURS ⏰
We are open from 9:30am - 4:30pm (UK Time), Monday to Friday.

📔 ABOUT US 📔

We are based in the beautiful English county of Shropshire where all of our gifts are handcrafted in our workshop. We specialise in creating elegant and unique personalised gifts for you and your loved ones that can not be found on the high street. Please enjoy shopping with us. Thank you from Amy Lucy and the team.

Please note items are only in one category, so a wedding candle is in the wedding section not the candle section the best way to find items in our shop is to use the search bar in our shop (this is under our logo on the left, not the main Etsy search bar at the top of the page).
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**OUR COURIERS DO NOT DELIVER TO PO BOXES. PLEASE DO NOT PROVIDE PO BOX DELIVERY ADDRESSES AS YOUR ORDER IS AT RISK OF GOING MISSING.**

*Please note orders will be posted to your Etsy address so please make sure this is correct and up to date as I am not responsible if the address provided has been incorrect. If you do need to change the address, please email me to let me know, and I can change it.

*I can not be held responsible for loss or damage when it has left my presence.

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CUSTOMS/IMPORT FEES
As the buyer, you are responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. We cannot predict these fees and therefore cannot calculate them for you.
See more here: https://help.etsy.com/hc/en-gb/articles/115015691007-Who-Pays-For-Customs-Fees-?segment=shopping

Thank you for supporting Amy Lucy!

Opening times are 9-5 Monday to Friday. Please note we are not open during the weekend therefore we will not be able to answer messages or make and dispatch orders.

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Please view our FAQs below.

CANCELLING/CHANGING ORDERS
Due to the way we work to ensure a fast turnaround, we're unable to cancel or change orders. The personalisation provided while adding the item to your cart will be the personalisation printed on your items.

DELIVERY ADDRESSES
If you need to make a change to a delivery address, please call us on 01952 780708 as soon as possible. If you are unable to reach us out of hours, please message us via Etsy with:
-Your order number
-The new delivery name and address
-A delivery contact number if possible

CUSTOMS/IMPORT FEES
As the buyer, you are responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. We cannot predict these fees and therefore cannot calculate them for you.
See more here: https://help.etsy.com/hc/en-gb/articles/115015691007-Who-Pays-For-Customs-Fees-?segment=shopping

INVOICES/PACKAGING
All items are sent with a delivery note detailing the product(s) and delivery address. This does not show any prices.
Unfortunately, we are unable to include gift notes or messages in parcels at the moment, but this is something we're working on.

MESSAGES TO SELLER
Please note that any messages typed in "message to amylucydesigns" will not be printed on the delivery note.

PREVIEWS/MOCK-UPS/PHOTOS
We dispatch hundreds of orders a day so unfortunately, we cannot provide photographs of your order prior to sending it out. All items are produced to the standard shown on the product page and will use the same colours, fonts and designs as shown.

For custom orders, such as our "your logo" and "your text here" products, we will send a mock-up prior to making your item for you to approve. Once this has been approved, your item will be printed and sent as shown in the approved mock-up.

DIGITAL DOWNLOADS
We do not currently offer digital downloads of our prints. All of our prints are designed, personalised and printed in-house and will be sent as physical prints on cardstock.

The Information We Collect:

To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewelry, for example) if you contact us directly.


Why We Need Your Information and How We Use It:

We rely on a number of legal bases to collect, use, and share your information, including:

*As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
*As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. We use your information to provide the services you requested and in our legitimate interest to improve our services, and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure:

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

*Etsy. We share information on Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
*Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
*Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.


Data Retention:

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.


Transfers of Personal Information Outside the EU:

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.


Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Rights are described below:

*Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
*Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law I, Amy Hoar, am the data controller of your personal information, If you have any questions or concerns, you may contact me at amy [!at] bluecockerel.co.uk