betsymakes

Handmade project pouches and hand dyed yarn

Bedford, England · 971 Sales

betsymakes

Handmade project pouches and hand dyed yarn

Bedford, England 971 Sales On Etsy since 2014

5 out of 5 stars
(453)

Announcement   Follow me on Instagram for shop news and updates: @betsymakes
I don't offer custom or special orders, please see my shop policy for further info, Sam xx

Announcement

Last updated on 27 Apr, 2018

Follow me on Instagram for shop news and updates: @betsymakes
I don't offer custom or special orders, please see my shop policy for further info, Sam xx

Sam Roberts

Contact shop owner

Sam Roberts

View all 25 items

Reviews

Average item review
5 out of 5 stars
(453)
View all 453 reviews

Shop policies

Last updated on 27 April, 2018
Hello lovelies, welcome to my Etsy shop! All my items are made by me out of love and enjoyment of crafting. I've put them up for sale so you can enjoy my makes too!

Why I don't do custom or special orders: My betsy business is something I do, on average, 2 days a week as I also have an office job. This means I have to plan my making time very carefully to be as productive as possible.
I buy and sew specific amounts of fabric for small batches of a particular design so as to reduce wastage and limit storage - once it's gone, it's gone!
Any one off / special order is much more time consuming than you imagine! For the time it takes to correspond with the customer and make a one off item, I could have made 7 or 8 project bags, or dye up a whole batch of yarn.
There is always something new I'm planning and making, and I like to think there is something for everyone.
So please, please don't ask me for a custom or special order as I feel really bad saying no.
Thanks for your understanding, Sam xx

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
I personally quality check all my items for sale but if you do find yours is faulty then please contact me for either a replacement or refund.
If you change your mind about your order and want to have a refund you will be liable for the return postage costs.
Shipping
I'll ship out in 1 - 3 business days using Royal Mail. It depends on your location in the world how long the item will take to arrive.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU:

I do not do this.

Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:

For purposes of EU data protection law, I, Samantha Roberts, am the data controller of your personal information. If you have any questions or concerns, you may contact me at betsymakes [!at] gmail.com. Alternately, you may mail me at:

Samantha Roberts, 17 Putnoe Street, Bedford, MK41 8HU. United Kingdom.