byalicewood

Handmade bags and accessories, crafted in Totnes, Devon

Plymouth, England 391 Sales On Etsy since 2012

5 out of 5 stars (98)

byalicewood

Handmade bags and accessories, crafted in Totnes, Devon

Plymouth, England | 391 Sales

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alice wood

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alice wood

Announcement    Handmade bags and accessories, crafted in Totnes, the heart of South Devon www.byalicewood.co.uk

Announcement

Last updated on 16 Mar, 2016

Handmade bags and accessories, crafted in Totnes, the heart of South Devon www.byalicewood.co.uk

Reviews

Average item review
5 out of 5 stars
(98)

About byalicewood

Sales 391
On Etsy since 2012

Two working mothers with complementary skills working together to create and promote beautiful handmade leather goods.

Alice studied 3D design at Loughborough University... since then she has had 3 children and spent many years working for a handmade shoe company.
The business was started by Alice in 2012 after years of working with leather, developing and honing both making and designing skills she decided to go it alone and started ByAliceWood

Whilst working for the handmade shoe company Alice met me, Anna! We became friends and stayed in touch despite my move to Scotland. Upon returning to Devon at the beginning of 2016, pregnant, I began helping Alice with the marketing and sales side of things, having worked in luxury fashion retail for the previous 10 years.

At the beginning of 2017 we officially became business partners, working together to forward a business to support both of our families. We have complimentary skills, Alice being the designer and maker and my skills more on the promotion side of things, we work very well as a team!

Our workshop is in Totnes (The Scope Complex, Wills Road, Totnes) where the bags are designed and made by Alice and we have a small office area under construction. We welcome visitors on any weekday but please send a message first to check at least one of us is in!

Shop members

  • Alice Wood

    Owner, Designer, Maker

    I'm a leatherwork designer and maker living in Totnes, Devon. I studied 3D Design specialising in jewellery and silversmithing at Loughborough University and got into leather after years of working for a hand made leather shoe company.

Shop policies

Last updated on 14 December, 2017

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Send items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Items on sale
Returns and exchange details
Purchases made from my shop (with the exception of sale items) are eligible for a refund if returned within 14 days of receipt, unused and in saleable condition.
Please contact me if you are at all unhappy with your purchase.

Please be aware that personalised items and custom orders are not eligible for refund
Payment
Payment due immediately at purchase, please be aware if you are purchasing from outside the EU that there may be an import tax levied on the item to be paid by the customer upon delivery
Delivery
Items will be posted once payment has cleared, please ensure you make it clear when purchasing where you would like to have the parcel delivered.

All bags posted to the UK will be posted via Royal Mail Special Delivery guaranteed next day before 1pm. Small leather goods will be posted via First Class Signed For which should take 1-2 working days to be delivered though at busy times such as Christmas this may be longer.

Items posted outside the UK will go via a tracked or signed, insured method*. As stated above, please be aware that items sent outside the EU may be subject to an import tax, payable by the customer upon delivery

*This does not include keyrings which will be sent via standard 1st class mail within the UK (1-2 working days) and standard airmail to outside the UK.
Additional policies and FAQs
Your purchase should, with care and ordinary use, last you for many years to come. If there should be any issue with your purchase within the first year, that has arisen through ordinary use please email me with pictures of the entire product and a detailed shot of the area needing repair to hello [!at] byalicewood.co.uk

If upon inspection of the images (and if needs be the item itself) it does not appear the item has had extreme use then a repair will be done free of charge.
After one year repairs are still possible, again, please email images to above email address and I will assess the repair needed, cost of repair will depend on level of work needed and the age of the item. It may not be possible to colour match exactly if replacement leather is needed, as my leathers are very limited in supply which is what makes the items so individual, but I will do my best to colour match as well as possible.

The length of time for a repair to be carried out will depend on workload, so please bear with us, we will endeavor to complete it as soon as possible.