
Announcement
The current Deluxe and Mini kit formats are retiring to make way for a huge reformat coming soon! Grab these kits for 40% off while stocks last! ◆IMPORTANT - PLEASE CLICK READ MORE◆
◆ COVID-19: Please be aware that there are still some postal delays as a result of the pandemic. UK orders are sent by First Class post but may take up to 11 business days to arrive. International orders may take up to 30 business days. It is recommended to upgrade to Tracked at checkout.
◆ FAQs ◆
https://www.etsy.com/shop/byjemdesigns#more-section
If you have any other questions, please message me on Etsy.
◆ PROCESSING TIMES: are currently set at 3-5 business days (which does not include weekends), unless otherwise stated on a listing. Paper upgrades are set at 1-3 weeks processing time. If you order a paper upgrade with any other item it will be 1-3 weeks processing time. Processing times are subject to change at any time and will sometimes be extended during sale events. Please make sure you are happy with with this processing time before placing your order.
◆ CUSTOMER SERVICE MESSAGES: will be responded to within 24 - 48 hours.
◆ Instagram: instagram.com/byjemdesigns
◆ Facebook Page: facebook.com/byjemdesigns
◆ Facebook Group: facebook.com/groups/byjemdesigns
Thank you for visiting my shop :) Any questions do not hesitate to message me here on Etsy.
Announcement
The current Deluxe and Mini kit formats are retiring to make way for a huge reformat coming soon! Grab these kits for 40% off while stocks last! ◆IMPORTANT - PLEASE CLICK READ MORE◆
◆ COVID-19: Please be aware that there are still some postal delays as a result of the pandemic. UK orders are sent by First Class post but may take up to 11 business days to arrive. International orders may take up to 30 business days. It is recommended to upgrade to Tracked at checkout.
◆ FAQs ◆
https://www.etsy.com/shop/byjemdesigns#more-section
If you have any other questions, please message me on Etsy.
◆ PROCESSING TIMES: are currently set at 3-5 business days (which does not include weekends), unless otherwise stated on a listing. Paper upgrades are set at 1-3 weeks processing time. If you order a paper upgrade with any other item it will be 1-3 weeks processing time. Processing times are subject to change at any time and will sometimes be extended during sale events. Please make sure you are happy with with this processing time before placing your order.
◆ CUSTOMER SERVICE MESSAGES: will be responded to within 24 - 48 hours.
◆ Instagram: instagram.com/byjemdesigns
◆ Facebook Page: facebook.com/byjemdesigns
◆ Facebook Group: facebook.com/groups/byjemdesigns
Thank you for visiting my shop :) Any questions do not hesitate to message me here on Etsy.
Items
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Shop policies
Delivery
Customs and import taxes
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Returns & exchanges
I gladly accept returns and cancellations
I don't accept exchanges
The following items can't be returned or exchanged
- Custom or personalised orders
- Items on sale
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Privacy policy
More information
Frequently asked questions
Custom and personalised orders
I am currently not taking on any type of custom order, sorry for any inconvenience!
When will you ship my order?
Current processing time is set to 3-5 business days (which does not include weekends), however some listings have different processing times. Processing times will sometimes be extended during sale events. Processing times do NOT include the time it takes to reach you after dispatch. Please allow maximum processing time during busy periods. Estimated ship date is on order receipts.
Is tracking included in shipping?
Tracking is NOT included in standard shipping. However, you can upgrade your shipping at the checkout. High value orders will be upgraded automatically to Tracked with delivery confirmation.
Please send me a message if you require any additional information.
What happens if I mark my order as a gift?
Your order will be printed on a gift slip instead of an invoice where the prices are hidden.
International buyers: Orders will NOT be declared as a gift on the customs declaration as this is illegal.