YOUR PRIVACY

Chapter VIII (Emma Durrans T/A) is committed to protecting and respecting your privacy.

This policy explains how, when, and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this policy from time to time so please check our web shop occasionally to ensure that you’re happy with any changes. By using our web shop, you’re agreeing to be bound by this policy.

Questions regarding this policy and our privacy practices should be sent by email to emma@chapterviii.co.uk or by writing to Chapter VIII, 125 Montreal Avenue, Bristol, BS7 0NJ, United Kingdom.

HOW WE COLLECT INFORMATION ABOUT YOU

We collect information about you whenever you:

- Visit our web shop, hosted by Etsy
- Purchase goods or services from us
- Visit our social media channels
- Contact us through our web shop, social media channels, email, post or phone
- Comment or engage with our social media channels
- Sign up for our newsletter or other marketing material

Where possible we will gain explicit consent to collect this information. Visiting our web shop, contacting us, and visiting or engaging with our social media channels will imply consent and we will provide notification that we are collecting information about you where possible, for example through the use of a cookie banner.

TYPES OF INFORMATION COLLECTED ABOUT YOU

The personal information we collect might include:

*Visiting our web shop*

Our web shop is a sales channel hosted and facilitated by Etsy.

When you use the Etsy web shop to browse or purchase from our web shop, Etsy will collect your personal information. Please consult Etsy’s privacy policy for further information on the information they collect.

*Purchasing goods or services*

- Name
- Shipping address, country and postcode
- Billing address, country and postcode
- Email address
- Phone number
- Items you are purchasing or have purchased from us

*Interacting on Social Media*

Social media platforms are owned and operated by the respective platform and will have their own privacy policies associated with that platform. We may collect the following information from platforms that we engage with:

- Name
- Social media handle
- Engagement (for example likes and comments)

*Contacting us*

- Name
- Contact address
- Email address
- Phone number
- Social media handles
- Enquiry details

*Marketing*

- Name
- Contact address
- Email address
- Phone number
- Social media handles
- Demographics (e.g. age, gender, location, interests)
- Items you are considering purchasing from us

*Categories of Data Subject*

- Customers
- Prospective customers

HOW WE USE YOUR INFORMATION

We may use your information to provide the following services:

- Online shop
- Marketing web shops (e.g. blogs)
- Marketing communication (e.g. emails)
- Order fulfilment
- Customer service

HOW LONG DO WE KEEP YOUR INFORMATION?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example details of orders and purchases for our financial records).

We will hold your personal information on our systems for as long as is necessary for the relevant activity.

WHO HAS ACCESS TO YOUR INFORMATION?

We will not sell your information to third parties. We will not share your information with third parties for marketing purposes other than the marketing of Chapter VIII.

Chapter VIII may use nominated third parties working on behalf of Chapter VIII for the purpose of providing services to you. This may include marketing controlled by and about Chapter VIII.

THIRD PARTY SERVICE PROVIDERS WORKING ON OUR BEHALF

We may pass your information to our third party service providers or subcontractors for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties beyond this unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

PRIMARY THIRD PARTY PROVIDERS

We use the following third party providers as part of supplying you with goods and services. They may collect data about you on our behalf and we may share your data with them.

- Etsy - web shop, payment processing
- - Etsy’s privacy policy: https://www.etsy.com/uk/legal/privacy
- Google - communication and administration
- - Google’s privacy policy: https://policies.google.com/privacy
- Royal Mail - postal delivery services

MARKETING

We will not directly contact you for marketing purposes by email, phone, text message or social media unless you have given prior consent.

When using social media we may contact you publicly (for example by replying or commenting) but will ask for consent before sending you a direct message unless you have direct messaged us.

GAINING CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, or visit our web shop, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your explicit consent.

WITHDRAWING CONSENT

If you wish to withdraw consent, including withdrawing from marketing communication, then this can be done by contacting customer support at emma@chapterviii.co.uk

ACCESSING AND UPDATING YOUR INFORMATION

The accuracy of your information is important to us. You may update your account details through our web shop if you have an account with us. If the data we hold about you is inaccurate or if you wish to make a Subject Access Request you can contact us by emailing emma@chapterviii.co.uk

TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE

As part of the services offered to you, and the third parties we use to provide these services, the information which you provide to us may be transferred outside of Europe. Modern web shops use content delivery networks and distributed hosting to ensure that all customers are given the best web shop experience. Our third party providers, including Etsy and Google, are global organisations and host data on servers located across the world.

LINKS TO OTHER WEBSITES

Our web shop includes links to other websites whose privacy practices may differ from those of Chapter VIII. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

CONTACT INFORMATION

You can contact us by writing to the address below:

Data Protection Officer
Chapter VIII
125 Montreal Avenue
Bristol
BS7 0NJ
United Kingdom