chloemichelljewelery

Handcrafted silver gem jewellery with a hint of gold

Delabole, England On Etsy since 2011

chloemichelljewelery

Handcrafted silver gem jewellery with a hint of gold

Delabole, England | 8 Sales

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Chloe Michell

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Chloe Michell

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Shop policies

Last updated on 03 February, 2017
Hi there, just a brief blurb to follow that will guide you through my shop policies. Please take a moment to read :) I would like your buying experience with Chloe Michell Jewellery to be as smooth as possible. All my items ar made to a high standard by myself and quality in item and service is very important to me.
Returns and exchanges
Returns are only available for maker error and a 14 day period for the signature range. A credit note or immediate exchange will be provided.

All returned items but be provided in a wholly resalable condition in their packaging. The customer is fully liable for postage and delivery costs unless items are faulty or incorrect.
Payment
Please finalize your payments to me via paypal within a 24 hours of purchase. However payments are expected on checkout as soon as the purchase has been made. If i haven't received payment after the 24 hour deadline and have had not contact for possible exceptions i will unfortunately have to cancel your order.
Delivery
For items I am selling that are already made I shall post it within a 2day working period. For items that are personalised or made to order will take up to 7 working days. If for any reason I am unable to keep to that i will contact you within the first 24 hour period from purchase.

I will post all my items in the UK first class recorded delivery, All my items will come gift wrapped and in a secure package.

If you have any quiries on this or need a parcel quicker than in the deisgnated time please feel free to contact me :) I am more than happy to help if I can
Additional policies and FAQs
Custom orders

Ring sizing.

While Chloe will do her absolute best to provide a ring of the right size the only way she can guarantee this is by going through a personal sizing and fitting procedure which requires her to take your size her self and check it fits prior to setting stones.

However, there are other ways to get the size.
• Send a ring to Chloe that already fits the finger you need it for
• Get your fingers measured by a jeweller. Chloe uses the Wheatsheaf sizing and will cater for half sizes. Please state this to the jeweller sizing the finger
• Or provide Chloe with your size that you already have.

Other things to bear in mind. Thicker rings will need to be about half a size bigger than your original size, and if your hands are hot or cold there may also be a half size difference from the original size.

While Chloe takes every precaution to get a ring size right this is not always possible and there may be an additional cost for resizing a ring (even if it has just been made). If Chloe feels the sizing information was incorrect in anyway you may be charged anything from a basic resize to the full remake of the ring. Please contact her to discuss the best way to size your finger if you have any worries about this.

Custom orders require a 50% non refundable deposit. Cancelation between this time and completion of the piece will result in the order being cancelled and the deposit being kept by Chloe Michell Jewellery.


All records of requested original personalisation are kept on file so that if for any reason there is an error in your order it can be traced back to source. If Chloe has made an error the item will be replaced free of charge once the original item has been returned if the client is at fault a full reorder and payment will be necessary.

Setting a clients stone

Chloe holds no responsibility, other than that of loss, for working with a client’s stone. Due to the fact the history of the stone is unknown Chloe can not guarantee how sound it is and there for will not be held responsible for damage and breakages.

Refund or exchanges can not be given on custom or personalised orders.

Orders can be placed through any form or contact with Chloe Michell jewellery.

For any custom orders Chloe will be as thorough as she can possibly be, so if you have any concerns at all please contact her via the website or telephone.