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Accepted payment methods
Returns and exchanges
All our items are handmade by us and hand painted and are made from wood ( Birch Ply) please note that the colours may vary slightly as they are all hand mixed, as does the wood, ie knots colour.
International buyers are themselves responsible for any import duties or customs taxes/fees incurred in their own country on top of postage.
Refunds and Exchanges
In the unlikely event that the item turns out to be faulty, refunds will be given upon return of item.
If an item is lost in the post, I will offer a replacement or refund, this would be decided upon in conversation with the customer at the time and the post/courier used.
A minimum of one month must have passed for international order non delivery to be classed as lost.Return of items in original condition will be accepted for refund or replacement for an item of equal value - within 14 days from the date of delivery. Cost of returning the item is the buyer's responsibility. This cost depends on resending buyer's shipping type choice.
Custom orders are non-returnable.
INTERNATIONAL SHIPPING: Your package will be shipped using courier company or Post. You can track the shippment online.
Products sent by courier are insured, if you wish to add insurance to shipping via Post; please let us know. ALWAYS CHECK PACKAGE IN THE PRESENCE OF COURIER. If you did not check package, did not create damage report with courier or not request shipping insurance (Post) for your order; and your order has been damaged in part or in whole during shipment - no refund will be given, I use My Hermes for uk deliveries.
Buyers are responsible for all fees and the duty tax associated with shipping to their respective countries (non EU). They are not included in the price, because the amount depends on your local law and decision of custom office in respective country. FOR EU COUNTRIES THERE IS NO ADDITIONAL DUTY TAX.
Your package will be shipped to the address on your Etsy receipt unless otherwise noted.