DesignerOfSurfaces

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Vicky

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Vicky

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Average item review
4.5 out of 5 stars
(8)

About DesignerOfSurfaces

Sales 45
On Etsy since 2016

Shop policies

Last updated on 30 April, 2022

Accepted payment methods

Paypal Visa Mastercard American Express Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If, for any reason, you are not happy with your item, please let me know as soon as possible and we can work together to find a resolution.

Please let me know within one week of receipt if you would like to return an item. Unfortunately, I cannot offer refunds on personalised goods unless they are faulty.

Return postage is the buyers responsibility and items must be returned in their original condition.

Once a returned item has been received, I will refund the original cost of the item (not including the cost of the original postage).
Payment
Paypal is my preferred payment method. You do not need to have a Paypal account to pay through Paypal. Just click on Paypal and, underneath the Log In section, there will be a link to pay by credit card without signing in.
Delivery
Items shipped within the UK will be sent Royal Mail 'signed for' Second Class which takes approximately 3 days.

Items shipped to the rest of the world will be sent by Royal Mail International Tracked which takes between 5 -14 days depending on your location.

If you would like to pay less for non tracked shipping I will advise of the difference in cost.

If you would like to receive your item by a certain date, please let me know before ordering so that we can work out the best method of postage.

Please note that any import duties, taxes and charges will be the responsibility of the buyer and are not included in the cost of the item or shipping.

If an item fails to arrive within 28 days of dispatch, please let me know and I can work with you to try and locate your package or arrange a replacement. Unfortunately, the postal service will not regard the package as lost until this amount of time has passed.

Items returned to me undelivered can be reposted at the buyers cost.
Additional policies and FAQs
Please allow approximately 5-7 days for personalised items to be dispatched. If you need a rush order, please contact me and I'll let you know if it's possible