dottiedesignsxx

Dottie Designs- Albums, Keepsake Boxes & Guest Books UK

Lee-on-the-Solent, England | 531 Sales

dottiedesignsxx

Dottie Designs- Albums, Keepsake Boxes & Guest Books UK

Lee-on-the-Solent, England 531 Sales On Etsy since 2010

5 out of 5 stars (122)
Susan aka Dottie Bonnar

Contact shop owner

Susan aka Dottie Bonnar

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Reviews

Average item review
5 out of 5 stars
(122)
View all 122 reviews

Updates

Now Halloween is done, time to think about Christmas!

Tagged in this photo

A fabulous touch to a Wedding with the customer supplying the tartan for kilt and bow decoration.
Books can be personalized with any colour ribbon with a choice of satin or organza.
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About

Dottie Designs - How it all began....

Welcome to Dottie Designs! I work in my seaside studio in the South of England.

I spent over 20 years in the Armed Forces so came into my creative being in my 30's!

In 2005 I started making cards! I'm a perfectionist and I found it really hard to find that perfect card with the "just right" wording, so I started making them! Then I started selling them on line and in 12 shops! I loved making cards but it was never going to feed my children!

In 2008 I moved into making gifts which is where I am now! I love the fact that something I make will not only be used at a special occasion but will also be treasured for years as a keepsake.

I live 5 minutes walk from the beach which makes me very lucky and that's often where I head for inspiration (and also for ice cream!)

Shop members

  • Susan Bonnar

    Owner

    Proud owner of Dottie Designs making perfectly handmade gifts in my seaside studio!

Shop policies

Last updated on 22 September, 2018
Welcome to Dottie Designs! Personalised guest books, albums and keepsake boxes. All books/albums have high quality plain sheets that are acid free. Please remember that each item is made to order so front design can be adapted/modified for you. PC Color monitors vary and may not display the perfect representation of the item.

Accepted payment methods

Visa Mastercard American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Send items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Every care is taken to make sure your item reaches you in perfect condition.

If you are not happy with the product then you are able to return it within 14 days of receiving it, and I will either exchange the product or provide a full refund.

You must contact me before returning any item and it must be in a saleable condition and in the original packaging.

Personalised items cannot be returned unless they are faulty so please read the item description carefully to ensure that you are happy with what you are purchasing. I am happy to send you a phototgraph of your product before posting to ensure that you are 100% confident with your purchase prior to posting.
Payment
Credit Card or Paypal is fine. Please contact me if you wish to pay by cheque.
Shipping
Items are handmade to order in my seaside studio in Hampshire, England. I aim to dispatch within 5 working days. Normally it is much quicker than this. Within the UK items are posted by First Class Royal Mail, and by airmail overseas. Price quoted for postage overseas is not a tracked service. You can upgrade this to a tracked service Airsure for an additional cost. - please convo me for additional posting quotation.

Whilst I aim to post asap, time to destination will depend upon the efficiencies of the Postal Services and this is beyond my control. Please ensure that you order in plenty of time if your item is required to be with you by a particular date.

All items are carefully wrapped and packaged to ensure that they get to you in perfect condition.
Additional policies and FAQs
GDPR

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal information

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of a book, for example), if you contact me directly.

2. The legal bases used to collect, use, and share personal information

I rely on a number of legal bases to collect, use, and share your information, including:
• As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Third parties

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. The length of time personal information is kept.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 2 years.


5. Dottie Designs personal information and contact details
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Susan Bonnar, am the data controller of your personal information. If you have any questions or concerns, you may contact me at dottiecarddesign [!at] aol.com. Alternately, you may mail me at:
Susan Bonnar 20 Corsair Close, PO13 8GF.