emmacarpendale

Illustration

Northampton, England

emmacarpendale is taking a short break

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Note from shop owner My Etsy shop is taking a little break while I develop my illustration portfolio! If you'd like to see what i'm up to, follow me on Instagram @emmaillustrates and Twitter @EmmaIllustrates. Bye for now! x

Note from shop owner

Last updated on 18 Mar, 2021

My Etsy shop is taking a little break while I develop my illustration portfolio! If you'd like to see what i'm up to, follow me on Instagram @emmaillustrates and Twitter @EmmaIllustrates. Bye for now! x

Emma Carpendale

Contact shop owner

Emma Carpendale

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Shop policies

Last updated on 27 January, 2019
Hi there! Thank you for taking the time to look around my shop.

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If you have any questions regarding my items or policies please contact me through Etsy or at emmacarpendaleillustration [!at] outlook.com

Many thanks!

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 3 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I take lots of care when packaging my items so hopefully they should arrive safe and sound.

If you decide you no longer want your order, please get in touch to arrange a return (please note, this doesn't apply to custom orders, portraits or digital downloads). Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I do not accept cancellations ofter 3 hours of purchase unless there is an exceptional reason. This is because I may have already started work on the custom order, or I may have already shipped out the order. However, if you need to cancel a purchase please get in touch with me and i'll do my best to accommodate.
Payment
I request payment by Paypal please as it's quick and easy.
Please contact me if you have any issues with your order and i'll do my best to resolve them :)
Delivery
I offer free shipping in the UK on a single item. These are sent Royal Mail 2nd Class for cards and small prints, large prints will be sent on a signed for service. I offer a free tracked service for custom portraits.

UK shipping:

Small cards and prints: Royal Mail 2nd Class - 2-3 days (up to 3-5 days inc processing time) FREE for one item
Large prints: Royal Mail 2nd Class signed for - 2-3 days (up to 3-5 days inc processing time) FREE for one item
Custom portraits: Royal Mail Tracked - 1 days (up to 2-3 days inc processing time) FREE for one item

If you require your item sooner, are buying multiple items or would prefer a different method please see my other shipping options below.

Royal Mail 1st Class - 1-2 day (up to 2-4 days inc processing time) £1.00 for cards and small prints.
Royal Mail Special Delivery guaranteed by 1pm (Mon-Fri) - Order by 5pm the day before (Mon - Thurs) - £6.50 for cards and small prints, £8.50 for large prints. For example, order by 5pm Sunday evening, item will go out in the post on Monday for delivery by 1pm Tuesday.


Overseas shipping:

Small cards and prints:
Royal Mail International Standard Airmail - 3-7 days (up to 4-8 days inc processing times) - Europe - £2.65
Royal Mail International Standard Airmail - 3-7 days (up to 4-8 days inc processing times) - rest of the world - £3.65

Large prints:
Royal Mail International tracked and signed - 3-5 days (up to 4-6 days inc processing times)- Europe - £9.00
Royal Mail International tracked and signed - 3-5 days (up to 4-6 days inc processing times)- rest of the world - £13.00

Custom portraits: Royal Mail International tracked and signed - 3-5 days (up to 4-6 days inc processing times)- £10.00 standard cost for Europe and international postage

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

If you have any questions regarding my shipping polices please get in touch.
Additional policies and FAQs
Please contact me if you have any more questions or if you are interested in a custom item.