frommetomew

Handmade Catnip toys & accessories

Braintree, England

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Items

Paige Deacon

Contact shop owner

Paige Deacon

Reviews

Average item review
5 out of 5 stars
(65)

About frommetomew

Sales 326
On Etsy since 2012

Essex based cat mum of 4 making cute and unique catnip toys ♥️

I started from me to mew in April 2017 having recently become a cat mum to a 2nd cat who loved toys far too much. I found myself becoming disheartened at the lack of variety in cat toys available in pet stores and decided now was the best time to change that.

I've always been interested in craft. I spent many years making costumes, however this stopped and I found myself needing a creative outlet but was unable to find one that I genuinely enjoyed.

I decided to try and make some toys for my cats. I researched into safe materials, the best cat nip to use and made my first ever toy. It was a success straight away with both my cats. I then made some for some friends who also had cats and the toys were a hit with them too.

It was then that I decided I could make something of this and decided to start making toys for sale.

The best part of this is seeing happy cats enjoying their toys and hearing how my toys have helped sick & nervous cats have fun.

My designs are inspired by things I enjoy such as food, Japanese culture and things from the 90's.

Shop members

  • Paige Deacon

    Owner

    Cat mumma to Mogwai & Stiltzkin.

Shop policies

Last updated on 05 March, 2020
Welcome to from me to mew! I make handmade cat themed goodies perfect for any Cat fan out there!

Being a cat mumma of 4, I created this so I could share my love of cats with others.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Dispatch items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Unfortunately, we are unable to offer exchanges or cancellations.

I am happy to accept returns, however buyer is responsible for return postage.

I can only accept returns for items that are in their original unopened packaging (This is due to hygiene issues as I cannot resell a toy that has potentially been played with). Each toy is sent in a sealed clear bag. All toys are quality checked before postage and toys are visible through the packaging.
I am unable to offer a refund for toys that have been opened.


If you want to return your item;
Please inform me within 14 days of delivery
Please return the item within 21 days of delivery.
If returning an item, please make sure to send it via a recorded courier (e.g royal mail signed for)
A refund for the item & original postage will be issued when returned item has been delivered to me.

Returned items that have been opened will not be refunded due to hygiene issues.
--------------------------------------------------------------------------------
Damaged Items:

If an item arrives damaged, picture proof will be required and a full refund will be issued once item has been returned to me by a recorded postage service. (Both original p&p and return p&p will be refunded).

Refunds will not be issued for any toy that has been opened and damaged during play. Due to the nature of cat nip and it's effect on cats, toys may have a limited life span.
Payment
I accept Paypal, Visa & MasterCard.

Items must be paid for within 3 days of purchase.

I am unable to accept cancellations.
Delivery
I send by recorded mail only.
UK - 1st signed for
International - International tracked & signed

I aim to ship within 7 days of payment due to being a shift worker. Customers will be made aware of any changes in dispatch time.

Once your item has been posted, The order will be updated with a tracking code. All items require a signature on delivery.


I am not responsible if an item has been returned to me due to buyer not picking it up.
Buyers can have the item delivered again by repaying the postage cost, or if they don't want a redelivery, are entitled to a partial refund to the value of the item only (Not including P&P).

I am not responsible for delays or items destroyed in customs.

Please check your countries customs law regarding catnip before purchasing.
------------------------------------------------------------------
LOST ITEMS
If an item is lost in transit;
I ask buyers to be patient, especially with international post as they can be delayed.

UK post - If item hasn't arrived after 21 working days, please contact me and a full refund will be issued.

International Post - If item hasn't arrived after 30 working days, please contact me and a full refund will be issued.
Additional policies and FAQs
If you have any further questions, please feel free to contact me via message on Etsy.
Privacy
I take your privacy seriously and I will only use your personal information to provide the products and services you have requested from me.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy, Facebook, Instagram, Twitter & Paypal or any third-party services you access through those sites. You can reference Etsy, Facebook, Instagram, Twitter and Paypal’s Privacy Policies to learn more about their privacy practices.

Information I Collect
To fulfil your order, you must provide me with certain information (which you have authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of toys, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
I share information with PayPal as necessary to provide you with my services and comply with my obligations under PayPal’s policies and Terms of Use.
Facebook & Instagram. Please refer to Facebook and Instagram’s policies and terms of use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, Google Cloud is Privacy Shield certified.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Paige Deacon, am the data controller of your personal information. If you have any questions or concerns, you may contact me at frommetomew [!at] gmail.com

More information

Last updated on 15 Jun, 2018
Frequently asked questions
Gift wrapping and packaging

We can provide a gift wrapping service if needed. Please let us know on your order if you require wrapping.
Our gift wrap is a black & white paw print tissue paper design.

Wholesale availability

If you are interested in bulk buying any of our toys, please contact us via Etsy for availability and pricing.

Due to each toy being handmade, bulk orders will take longer than regular orders.

Can you dispatch my item sooner?

If you need an item sooner, please contact me with the order to enquire.
I cannot guarantee early posting as each item is made to order and I am unable to post everyday.

I will however try my hardest to accommodate your request.

How do you make your toys?

Each toy is hand-sewn. Glue may be used on certain designs.

Seller details