gorlech

Wooden Home Decor - Wall Racks & Hooks

| Abergorlech, Wales

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time dispatch, and quick replies to any messages they received.

Announcement    gorlech are Paul & Claire, designer-makers of home decor made from sustainably-sourced wood.

We are based in the pretty village of Abergorlech in rural West Wales.

We make Key Racks, Coat Racks, Jewellery Display Racks, Cat Hooks, Bookends and Incense Stick Holders all from sustainably-sourced Oak wood.

As you will see from our customer reviews, a personal customer service is of the utmost importance to us and we will always strive to meet or exceed your expectations - so, in the rare event of there being any problem with your order, talk to us and we will find a solution for you...

If you like what we do, but cannot see exactly what you want, please message us and we will do our best to help. We would love to do a Custom Order for you...

Many thanks for your interest in our shop,
Claire and Paul

Announcement

Last updated on 25 Sep, 2021

gorlech are Paul & Claire, designer-makers of home decor made from sustainably-sourced wood.

We are based in the pretty village of Abergorlech in rural West Wales.

We make Key Racks, Coat Racks, Jewellery Display Racks, Cat Hooks, Bookends and Incense Stick Holders all from sustainably-sourced Oak wood.

As you will see from our customer reviews, a personal customer service is of the utmost importance to us and we will always strive to meet or exceed your expectations - so, in the rare event of there being any problem with your order, talk to us and we will find a solution for you...

If you like what we do, but cannot see exactly what you want, please message us and we will do our best to help. We would love to do a Custom Order for you...

Many thanks for your interest in our shop,
Claire and Paul

Items

 
Claire and Paul

Contact shop owner

Claire and Paul

Reviews

Average item review
5 out of 5 stars
(953)

About gorlech

Sales 3,908
On Etsy since 2016

Designer-makers of Wooden Home Decor

gorlech are Claire & Paul, woodcrafters based in rural West Wales.

We love nothing more than being in our home workshop designing and creating stylish, functional items from sustainably sourced wood.

The wood we used was either gathered ourselves (during our previous woodland management work) or is from the waste stream of larger woodworking companies.

Wood is a wonderful material that has been used for centuries to make strong, durable and attractive items for living. Unfortunately, in recent years, it has been taken over by our reliance on plastics and other energy-intensive materials, such as ceramics, glass, metals and man-made composites.

However, wood is unique, in that – if harvested correctly - it is a completely sustainable, carbon-neutral and zero-waste material. It is also warm, tactile and inherently beautiful. Our ancestors knew this. We hope to follow in their tradition by providing high-quality, hand-crafted alternatives to the mass-produced items sold in big stores across the globe.

So join us on our journey to put wood back in our homes and our hearts

If you like what we do, but cannot see exactly what you want, please don’t hesitate to contact us and we’ll do our very best to help you…

Shop members

  • Paul Knight

    Owner, Designer, Maker

    Paul just loves working with wood and is happiest when carving little figures and jewellery by hand from sustainably-sourced wood...

  • Claire Glover

    Owner, Designer, Customer Service

    Designer, maker, business administrator. Claire just loves working with all of our customers to help them get exactly what they want...

Shop policies

Last updated on 20 July, 2021
gorlech are Claire and Paul, designer-makers of Wooden Home Decor and Unique Wood carvings based in rural West Wales

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If an item is lost or damaged in transit, we will contact the courier and obtain instructions from them as to what evidence is needed to make a claim. We might need, for example, photographic evidence of damage. Provided we receive requested information, we will refund the buyer for the item and postage costs, and then seek to claim these costs back from the courier.

If returning an unwanted item, it is the buyers responsibility to arrange and pay for return shipping. We recommend that buyers select a tracked service. A refund of the original item value will be given upon successful receipt of the item (provided it is in its original condition). Shipping charges will not be refunded.
Delivery
We will aim to post your item within 3 working days (delivery times to be agreed individually for custom orders)

Estimated shipping times:
- North America: 5-10 business days
- Europe: 3-5 business days
- UK: 2-5 business days
If you would like to receive an item quicker than the estimated shipping time given above, please message us and we will research alternative postage options for you.

Most of items are sent via the Parcel2Go service. We will provide you with a Parcel2GoTracking number when we dispatch your order. We usually select either Hermes or Parceforce to deliver our items to you. We take out insurance cover for all items.

Buyers are responsible for any customs and import taxes that may apply.

We are not responsible for delays due to customs.
Additional policies and FAQs
Our products (and the packaging for our products) are not toys and are not suitable for children under 3 years of age due to small parts.

Many of our products are made of surplus, recycled or 'waste wood'. Consequently there may be marks, blemishes and splits on the product, but these will not compromise the structural integrity of the item (i.e. we do not sell products that we think will break with normal use!). We think that these marks, blemishes and splits are what gives our pieces their individual and rustic charm.

All of our items are finished with our homemade beeswax and raw Tung oil ‘butter’ to bring out the best in our wood products. Where an item is intended for food use, we use ‘Tung Oil’ (which is safe for this purpose and doesn’t leave an unpleasant taste which could contaminate food). Items with evidence of woodworm have been appropriately treated.

Our candle / tealight / incense holders are designed for use by responsible adults only – never leave a naked flame unattended.
Privacy
Privacy policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to use, and share your information, including:
* as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
*if necessary to comply with a legal obligation, such as retaining information about your purchases as required by tax law.
*as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
*Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
*Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
*Compliance with laws. I may use and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I only retain your personal information for as long as necessary to complete your order and as described in my Privacy Policy. I do not retain any of your personal information on my own records either paper based, computerised or cloud, other than;
* Proof of posting (postcode or zip code)
* For my tax returns.
To comply with tax requirements I retain this information for a period of 7 years.
I do not collect your information, for marketing or mailing lists.
However personal information relating to your purchase will be retained and available via Etsy and/or Paypal and you should refer to their privacy polices for further information.

Transfers of Personal Information Outside the EU
I do not store and process your information.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
*Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
*Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Claire Glover, am the data controller of your personal information. If you have any questions or concerns, you may contact me at: gorlech [!at] mail.com

More information

Last updated on 29 Sep, 2018
Seller details