HandmadeByGlenda

Jewellery to make people smile.

London, England 934 Sales On Etsy since 2013

5 out of 5 stars (106)

HandmadeByGlenda

Jewellery to make people smile.

London, England | 934 Sales

All Items

Glenda O'Doherty

Contact shop owner

Glenda O'Doherty

Reviews

Average item review
5 out of 5 stars
(106)

About HandmadeByGlenda

Sales 934
On Etsy since 2013

Prior to the creation of Handmade by Glenda, I worked in a library. Faced with privatisation and subsequent unemployment I began making small beaded earrings and selling them to colleagues. Sales were good and word spread. When unemployment came I decided to take the plunge and create jewellery full time! I used to sell my pieces to friends and at craft fairs, only casually using etsy. It wasn't until 2019 when my daughter got involved that I started using etsy as a serious platform. I still make and sell unique beaded pieces, but I save these for local fairs, details of which can be found on my social media platforms.

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Shop policies

Last updated on 01 October, 2019

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Refunds are only offered if the item is faulty. Please keep the item and message me as soon as possible if this occurs so I can fix the situation! I may ask for photo evidence.
Payment
Due to the fast nature of shipping I only accept cancellation within 2 hours of purchase for UK and Europe.

If you are outside the UK and Europe, please send me a message if considering cancellation.
Delivery
Items purchase Monday-Friday are posted either on the same day or the next working day. Saturday and Sunday purchases are sent on the following Monday.

UK items are sent first class via royal mail. Shipping upgrades are available to purchase at the checkout.

European items are sent via royal mail international standard, which ensures delivery within 3-5 working days. Shipping upgrades are available to purchase at the checkout.

For items outside the UK and Europe, items are sent via royal mail international standard which aims to delivery in 7 working days. This is not a tracked service, however shipping upgrades are available to purchase at the checkout.
Additional policies and FAQs
I can customise most items just message me so I tweak it to your needs. I will send you a photo of the finished item to ensure you are happy with it.

More information

Last updated on 01 Oct, 2019
Frequently asked questions
Wholesale availability

I offer most of my items at wholesale amounts. However as all items are handcrafted please message me as early as possible to ensure I can produce them in time. All wholesale orders are entitled to a discount depending on the size of the order.

Do you make custom items?

Yes, gladly! Please message me your requirements and we can work on something together. Please keep shipping time in mind when ordering custom items, and order at least 2 weeks before the required shipping date. Any orders placed within 2 weeks will be subject to an additional "rush fee", depending on the size of the order.

The reason for the rush fee is to account for the overtime hours I will have to put in for rushed orders. It also accounts for last minute buying of materials which may cost more than when bought in advanced.

All custom orders are shipped via tracked and signed for.

Gift wrapping and packaging

When the "gift" option is selected at the checkout the item will be gift wrapped.

This means is will be placed in an organza bag and wrapped in tissue paper. This will then be placed in a paper bag with an additional gift* before being placed in the envelope and shipped. Any gift message will be written on a quirky gift tag and included in the envelope.

If you would like anything else added, or have any other requirements just let me know!

*the gift will be a lollipop sweet. I ensure that any edible gifts are suitable for as many dietary requirements as possible. Including vegan, halal, kosher, dairy and gluten free.

Is the packaging eco friendly?

Yes! The environment is very important to me so we are a plastic free company. All aspects of the packaging can be reused. All parts of the packaging (except the tiny organza bags and envelope) can be recycled. I also do not include a paper invoice, although you are welcome to request one.

My package hasn't arrived

Oh no! If your item hasn't arrived, please message me. However if you are from outside the UK and Europe please bear in mind customs times. Royal mail cannot accept an item as lost until a certain amount of days after postage, however once this time period has passed and your item has still not arrived I can send a replacement free of charge.

Seller details