Announcement
Hello and welcome!
Orders placed from 23rd December will be shipped week commencing Monday 11th January 2021. I am currently taking a break until the 4th January 21.
For any enquires, please message or follow over on Instagram :
@heartsanddelights_nurserydecor
Messages will be answered within 24 hours. Between 24th - 26th December, messages will be answered on 27th December.
I wish you all a Merry Christmas and a Happy New Year
Jenny
Hello,
Thank you for stopping by.
My current turn around is 2 weeks. This doesn’t include delivery.
During this pandemic, I will be posting twice a week, every Monday and Friday by MyHermes. Please allow 7 working days for delivery. Unfortunately some parcels are taking slightly longer.
Please drop me a message if you need any information.
Jenny, Heart and Delights
Announcement
Hello and welcome!
Orders placed from 23rd December will be shipped week commencing Monday 11th January 2021. I am currently taking a break until the 4th January 21.
For any enquires, please message or follow over on Instagram :
@heartsanddelights_nurserydecor
Messages will be answered within 24 hours. Between 24th - 26th December, messages will be answered on 27th December.
I wish you all a Merry Christmas and a Happy New Year
Jenny
Hello,
Thank you for stopping by.
My current turn around is 2 weeks. This doesn’t include delivery.
During this pandemic, I will be posting twice a week, every Monday and Friday by MyHermes. Please allow 7 working days for delivery. Unfortunately some parcels are taking slightly longer.
Please drop me a message if you need any information.
Jenny, Heart and Delights
Items
Featured items
All Items
Reviews
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Jessica on 07 Feb, 2021
5 out of 5 starslove my garland. highly recommend and perfect customer service
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fran5919 on 01 Dec, 2020
5 out of 5 starsHad the colours slightly different to the listing but when messaging had quick and helpful replies and the finished product is lovely, thank you
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lucystorer1 on 04 Sep, 2020
5 out of 5 starsGood experience and great communication. Really pleased when I opened the box it’s beautifully made, thank you.
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Ellen Asghar on 24 Feb, 2021
5 out of 5 starsThank you so much for my beautiful order, it adds the perfect touch!
Really good communication with from seller and quality product 😊 -
Andrea on 24 Feb, 2021
5 out of 5 starsBeautiful and very well made! Packaging was great, too. Opening the ribbon and the tissue made us feel very special. Would recommend!
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Emma on 12 Feb, 2021
5 out of 5 starsAbsolutely love my set of 3 poms poms. The seller was so helpful before my purchase, in regards to colour arrangement and size. I'm so happy with the finished product I've actually put an order in for more.
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mandycayton1 on 08 Feb, 2021
5 out of 5 starsAbsolutely thrilled with my purchase. The workmanship is beautiful and the item just as described. Fantastic communication with the seller. Would recommend highly.
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Claire on 04 Feb, 2021
5 out of 5 starsVery pleased with my pom poms - so pretty and add a delicate touch of decor. Efficient service and delivery. Would highly recommend.
Updates
About HeartsandDelights
Poms of colour for children’s spaces
Hello and welcome to Hearts and Delights.
I'm Jen , originally from Manchester but now living by the Derbyshire canals.
I started my business after leaving behind my 20 year career in childcare. I desperately wanted to go back to my creative roots. Many years ago I completed a college course in Art and Design.
It took me 3 months to master the felt ruffle technique and create a design which I was happy with. Next came my felt ruffle hearts, a creation I love dearly.
My children's nursery range started with my love of pom poms. And as well as my love of felt, my other passion is tulle. It is so similar to felt in that it can hold a shape but still look soft and serene. Perfect for a nursery. I adore creating your colour combinations.
I have an obsession with fabric manipulation and symmetry. I'm a perfectionist at heart and I think this shines through in my creations.
Its about creating a beautiful home decor item which looks effortless, serene and luxurious. And which will make you smile.
Please feel free to contact me with your enquiries or thoughts.
Thank you for visiting Hearts and Delights.
Shop members
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Jenny
Owner
Hi.... I live in Derbyshire with my husband and Molly, our dog. I started my business 12 months ago after giving up my career in childcare after wanting to go back to my creative roots. And I'm so glad I did!
Shop policies
Delivery
Payment options
Returns & exchanges
I gladly accept returns, exchanges and cancellations
The following items can't be returned or exchanged
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Privacy policy
More information
Frequently asked questions
Custom and personalised orders
I am happy to accept custom orders. As well as the cost of your item/s and postage, there will be an additional Design Fee. This will include a number of customer design alterations.After you, the customer has used these alterations up, and are still wanting more, these will come with an additional cost for each one.
CAN I RETURN MY ORDER?
If you are not happy with your item, you may return it for a full refund within 28 days from the day you receive your item. Return postage is to be paid by you the customer.
Please inform Hearts and Delights of your intention to return within 14 days.
The item must be returned in the condition that it was sent out in along with the original / correct packaging. Please use recorded delivery, as Hearts and Delights cannot be held responsible for items lost in the post, or this will void your refund.
When the item has been returned in a satisfactory state, you will be issued your refund. If the item shows signs of being used or is damaged, no refund or part refund will be issued.
CAN I CANCEL MY ORDER?
Yes. Please contact me within 3 days from date of order and a full refund will be issued to you.
CAN I EXCHANGE MY ORDER AFTER RECEIVING IT?
Yes. I am happy to exchange your order. Please contact me within 14 days of receiving your item and return it within 14 days.
Both postage’s (to return and have your new order sent to you) are to be paid by you the customer. A custom listing will be set up for the extra postage charge.
The item must be returned in the condition that it was sent out in. Please use recorded delivery, as Hearts and Delights will not be held responsible for orders lost in the post and this will void your exchange.
When your item has been returned in a satisfactory state, your agreed exchange item will be sent within 3 working days.
If the returned item shows signs of being used or is damaged, you will be asked to pay for your new item.
WHAT SHOULD I DO IF MY ORDER FAILS TO REACH ME?
If your order fails to reach you , please contact me within 4 weeks from dispatch date. If your order cannot be traced, you can either have a full refund or replacement.
Orders cannot be traced after 6 months and no replacement or refund will be issued.
WHAT HAPPENS IF THE ADDRESS I HAVE GIVEN IS INCORRECT AND MY PARCEL IS SENT OUT?
Hearts and Delights cannot be held responsible for incorrect addresses.
If the address you have given is incorrect and your order is sent out to it, it may be returned to Hearts and Delights by the shipping company.
You can either:
- pay additional postage charges to have your order resent to you at the correct address
Or
- be issued a full refund minus postage charges
WHAT HAPPENS IF I AM NOT HOME TO RECEIVE MY PATCEL AND IT IS RETURNED TO HEARTS AND DELIGHTS
You can either:
- pay additional postage charges to have your order resent
Or
- be issued a full refund minus initial postage charges