helenacarrington

colourful illustrated cityscape prints and stationery

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Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Colourful illustrated city prints and stationery. Please see my shop policies for full delivery information.

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Instagram: http://instagram.com/helenacarrington
Facebook: http://www.facebook.com/helenacarrington
Twitter: http://twitter.com/helena_design
www.helenacarrington.co.uk

Announcement

Last updated on 16 Jul, 2021

Colourful illustrated city prints and stationery. Please see my shop policies for full delivery information.

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Instagram: http://instagram.com/helenacarrington
Facebook: http://www.facebook.com/helenacarrington
Twitter: http://twitter.com/helena_design
www.helenacarrington.co.uk

Items

 

All Items

Helena Carrington

Contact shop owner

Helena Carrington

Reviews

Average item review
5 out of 5 stars
(1165)

About helenacarrington

Sales 6,949
On Etsy since 2008

Colourful skyline illustration prints, cards and homewares

Hello and welcome to my Etsy shop!

I'm Helena, an illustrator and designer based in Norwich, England. I love drawing buildings and exploring new places, and am always looking out for inspiration on my travels. I now have quite a large collection of illustrated cities and am always adding more to them!

I've created a range of bright and colourful cityscape prints, stationery and homewares featuring my illustrations and I also do freelance illustration as well as custom prints such as house portraits and wedding venue illustrations. Just get in touch if you would like to find out more about commissioning a piece :)

All my products are printed and made in the UK or handmade by me, keeping everything as local as possible.

Shop members

  • Helena Carrington

    Owner, Maker, Designer, Illustrator

    Business owner, illustrator, designer, photographer, and everything else!

Production partners

  • Digital Fabric Printer

    United Kingdom

    A UK based digital fabric printing company, committed to providing a short run textile print service on natural fabrics.

  • Digital printing company

    United Kingdom

    Textile printing company who digitally print onto fabrics.

  • Laser Cutter

    United Kingdom

    A very small UK based laser cutter, using laser technology to engrave and cut a wide range of materials for small orders.

  • Coaster company

    United Kingdom

    A local company who make coasters in their small business.

  • Printer

    United Kingdom

    A local printer using eco friendly papers and printing techniques.

  • Screen printer

    United Kingdom

    A UK based environmentally friendly screen printer, who use water-based inks and environmentally safe products. Products are printed and produced in house, meaning they are more environmentally friendly.

Shop policies

Last updated on 16 July, 2021
Hello and welcome to my shop.
All items are designed, printed and made in the UK.
I can also do custom orders and illustration, please contact me for a quote.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If you are not completely happy with an item, it can be returned for a refund or exchange.

You must let me know within 14 days of receiving the order that you would like to return it. Please let me know that you are returning it before posting.

If you would like a cancellation form to complete, please let me know.

Items must be sent back in the original condition as received, and the buyer is responsible for return postage costs.

If you are returning an international order from outside the UK, please mark the package as a return on the front and on the customs form, otherwise any customs charges incurred will have to be deducted from the refund.

Return shipping costs are the responsibility of the buyer.

Custom orders, anything personalised and custom illustration are non-refundable.

If an order arrives damaged or faulty please let me know, and send a picture of the item and packaging, and I will sort out a replacement or refund straight away.
Payment
Payment can be made through paypal, or by a credit / debit card.
Delivery
*UK Orders*

All items will be sent by first class post and will be posted within 1-3 working days. Your order should then hopefully arrive with you 1-3 days later but at the moment due to the current situation could take longer, so please bare this in mind. Some areas of the UK are experiencing delays with Royal Mail.

*International Orders*

Please note that orders will most likely take a lot longer to arrive than normal at the moment and it's best to check any updates with your country's delivery service before ordering from the UK.

International orders are currently taking anything from around a week to up to 6 weeks or more to arrive, so please take this into consideration when ordering and leave plenty of time if possible! I cannot guarantee delivery by a certain date for any international orders, and some post is taking an extremely long time to arrive. Please let me know if your order has not arrived after 6 weeks, as before that I'm not able to do anything except ask you to be patient and wait a bit longer!

All international orders will now be sent with tracking (apart from cards - you can upgrade and add tracking at checkout if you would like it on a card).

The buyer is responsible for any customs charges, import duties, tax etc.
I cannot control this or tell you what exactly the charge would be - this will depend on your country and you should look up the relevant government website for your country to check.

You can find out more information about custom fees and charges here:
https://www.etsy.com/help/article/5023

EU customers - if your order value is under €150, Etsy will apply the import tax at the point of sale now.
Please note that I cannot guarantee that there won't be any other charges to pay on delivery - this will depend on your country and you should look up the relevant government website for your country to check. If your order value is over €150, no tax will be charged at the point of sale, but there will be taxes and customs fees to pay on delivery from your country's postal service. I cannot control this or tell you what exactly the charge would be.

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*All Orders*

If an item is sent back because of an incorrect address, it can't be delivered or no-one is available to sign for it and is not collected from the post office in time, you will have to pay again for delivery.

If an order does not arrive within 2 weeks (UK orders) or 6 weeks (international orders) please let me know and I will look into it. For international orders with tracking, you can find the tracking number and link to track on your shipping notification.

If your order has not arrived, please first check that the delivery address you gave was correct, and if possible check with neighbours and the local post office/sorting office incase it has been left there for you and you haven't been notified. If you have a tracking number, please also check this too incase there are any updates.

If your order arrives damaged or incomplete/wrong, please contact me straight away and this will be sorted out.
Additional policies and FAQs
Washing fabrics

Tea towels are machine washable at up to 40°c.

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Accessories

Earrings and brooches should be kept dry if possible.

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Wholesale

I also do wholesale and custom orders, as well as custom illustration, please contact me for more information and a price list / catalogue.

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Colour

Please note that colours may appear slightly differently in real life to how they look on your screen, as each monitor is different.



Terms of business: All sales are subject to UK law.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

I may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. This policy is effective from 24/05/2018.

Information I Collect

To fulfil your order, commission or question you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product or commission that you’re ordering or enquiring about. You may also choose to provide me with additional personal information (for a custom or personalised illustration order, for example), or when engaging with me on social media.

Why I Need Your Information and How I Use It

The information from you will only be used to fulfil, complete and deliver any order or commission.I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
- I will never use your personal information for direct marketing purposes without obtaining your consent first.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

Transfers of Personal Information Outside the EEA

I may store and process your information through third-party services in the US and other jurisdictions outside the European Economic Area (“EEA”). As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Helena Carrington, am the data controller of your personal information. If you have any questions or concerns, you may contact me by using the ‘contact seller’ button on Etsy, or by emailing me at hello [!at] helenacarrington.co.uk.

All of your personal shopping information is not sold nor downloaded to our personal servers. It is all kept on the Etsy site.