helenminns

Products:
I aim to describe my items as accurately as possible.
I hope that you will be very happy with your purchase. But if you have a change of mind and wish to return or replace the item, please notify me within 7 days of receipt and when it is safely returned i will give you a full refund minus shipping costs incurred.

If you are returning the item because it is damaged or faulty i will send replacements.
If damaged has occurred please i would be grateful if you could photograph for insurance purposes. A replacement or refund will be made once the item has been photographed or returned.

Royal Mail is a reliable service and hopefully orders won't go astray.


Lampshade Making Workshop:

We need a minimum of two participants to run the course.
The maximum number of participants is 6 per tutor.
Cancellations: Full, cleared payment is required prior to a workshop commencing. If you find yourself unable to attend your booking and it’s more than 14 days in advance, we can offer a refund minus 30% for administrative fees or you can transfer to a future workshop free of charge. If cancellation is within 14 days of your workshop I’m afraid we are unable to offer a refund. You can always send some lucky friend in your place though - just let us know of the name change please. Alternatively you can rebook onto a future available workshop date, by paying an additional 50% of the workshop value. A full refund will be given if your workshop is cancelled by Helen for any reason, or you can elect to attend an alternative workshop instead, space permitting.

Thanks

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Small parcels are sent via Royal Mail or Collect Plus. Usual delivery times are 2 -3 days for the UK.
Larger parcels are sent through UPS on a next day service. Europe and USA parcels will be sent through Royal Mail International small packet and usually take between 1 - 2 weeks.
Any customs tax due on items sent internationally are to be paid by the customer.
Large prints are sent in wide sturdy tubes. Framers are quite happy to work with rolled items, but be careful as fine art prints are on papers that need extra special care when handling. Try to hold corner to corner to avoid kinking.
Please email me if you need express delivery and i will work out any extra costs if applicable.

Please note that the placement and shades of print and fabric colour may vary slightly from the photograph making each item unique. Colours also vary slightly according to your computer screen. I will only send items that i believe to be utterly perfect!

Wholesale enquiries welcome.

Linen Items can be Hand Washed Warm. We do not recommended to Dry Clean Please allow for small amount of shrinkage during first wash.