London, England

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Shop policies

Last updated on 26 August, 2013
Before you place an order, if you have any questions relating to these terms and conditions please contact us by e-mail: contact [!at] hellolittleowl.co.uk.

Accepted payment methods

Returns and exchanges
We are unable to offer a refund or exchange on personalised, made-to measure/order or bespoke products unless they are faulty.
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. We do not charge for returns.
We will exchange or refund any faulty item provided they are returned in their original condition within 14 days of receipt. Please ask for proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit. Delivery charge and returned postage will only be refunded if the item is faulty.
If an item you have received is damaged please inform us within 24 hrs of delivery to arrange for a replacement to be sent.
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
In the case of faulty goods, we will reimburse you in full (the cost of the product and postage).

Please send all returns to:
hellolittelowl, Customer Service, 21 Sherbrooke Road, London SW6 7HX

None of the above conditions affect your statutory rights when goods are faulty, or not as described.
Payments are processed through PayPal, a completely secure, well-trusted online payment processor. All major debit and credit cards are accepted. For details regarding Paypal visit www.paypal.com.
Goods will be dispatched within 1-3 working days of the payment being cleared unless otherwise arranged with hellolitleowl. If an item is momentarily out of stock and delivery times a little longer we will inform you via e-mail.
Additional policies and FAQs

Safety and quality of our products as well as chosing the materials are our main priority. We use only material which is appropriate for children and colour, sweat and saliva proof.

The cords are saliva proof and tear-resistant. The letter cubes are rounded off to prevent injuries from chewing or sucking. The length of a dummy chain is restricted to 22 centimetres to prevent strangulation. The clips feature holes for ventilation to prevent suffocation in case of swallowing. We provide directions for use with each order.

As all products made from wood, dummy chains are subject to abrasion which does not affect the security of our products.

Our products are no toys and children must never be left alone playing with them unsupervised. Always supervise your child when using or attaching a chain.