hellomaterial

Bags, Wall art, Personalised banners, wall hangings

Bath, England On Etsy since 2012

Top shop for gifts.

A buyer bought a gift from this shop and gave it a 5-star review!

hellomaterial

Bags, Wall art, Personalised banners, wall hangings

Bath, England | 273 Sales

Announcement    Thank you to everyone who has purchased and supported HelloMaterial and thank you to those who continue to do so. All items are designed and made with love and care by myself in Bath, UK.

Announcement

Last updated on 01 Oct, 2020

Thank you to everyone who has purchased and supported HelloMaterial and thank you to those who continue to do so. All items are designed and made with love and care by myself in Bath, UK.

Items

 

All Items

Jo Kinnish

Contact shop owner

Jo Kinnish

Reviews

Average item review
5 out of 5 stars
(44)

Shop policies

Last updated on 11 July, 2018
Thank you for visiting Hello Material.

All items are handmade with care and are from a smoke free environment. I aim to provide good quality products using quality materials.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Dispatch items back within: 21 days of delivery
Request a cancellation within: 2 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you are not happy with your item please contact me within 7 days of receipt to discuss exchange.

Please note that no refund or exchange will be given until the original item has been returned to me in it's original condition. Hello Material is not responsible for any costs incurred in returning items for either a refund or an exchange.

Any shipping fees will not be refunded.
Payment
Please make payment as soon as possible. If payment has not been received with 3 days of purchase the sale will be cancelled.

It is possible to make Paypal payments with a credit or debit card, please find out more here: http://www.etsy.com/blog/en/2007/how-to-pay-with-a-credit-card-and-create-a-paypal-account/

Please let me know if you are having problems with your payment.
Delivery
Items are shipped via Royal Mail or airmail.

Orders placed will be shipped within 2 days of receiving payment. This does not apply to custom orders and timelines for these will be confirmed when the order is placed.

A proof of postage will be obtained for each item shipped. I cannot accept responsibility for lost or damaged parcels.

If you require insurance or extra services please contact me any extra costs are the responsibility of the buyer and must be paid for prior to shipping.

Customs fees charged for imports are the responsibility of the purchaser.
Additional policies and FAQs
PLEASE NOTE: All pieces are created by hand, so no two items are identical and pattern placements on some fabrics may vary. That’s the beauty of the product!

Each item is gift wrapped as standard and packaged accordingly. Please let me know if you do not require your item to be gift wrapped.

I do welcome custom orders. Prices may vary from those items already in the shop - this will solely depend on change of size and materials used. Please contact me for further details.
Privacy
Privacy Statement

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. Please see the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business.
I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the UK and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (1) my processing of some of your information based on my legitimate interests and (2) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Jo Kinnish, am the data controller of your personal information. If you have any questions or concerns, you may contact me at jo [!at] hellomaterial.com.

More information

Last updated on 23 May, 2018
Seller details