hiddenNZ

cute cloche hats from new zealand

Hampden, New Zealand · 386 Sales

hiddenNZ

cute cloche hats from new zealand

Hampden, New Zealand 386 Sales On Etsy since 2010

5 out of 5 stars
(94)

Shop owner

Nadine

Contact

Nadine

Contact shop owner

Nadine

Reviews

Average item review
5 out of 5 stars
(94)
VariablePotpourri

VariablePotpourri on 25 Dec, 2017

5 out of 5 stars

Perfect custom cloche for my daughter, who hasn’t taken this off since it first went onto her head today. : ) Thank you (I’ll be back for more).

femrav

femrav on 24 Oct, 2017

5 out of 5 stars

fits well- looks great! Couldn't ask for better service!

View all 94 reviews

Shop policies

Last updated on 01 February, 2018

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges or cancellations
But please contact me if you have any problems with your order.
All sales are final. Made to order items cannot be returned or refunded.

If for some reason a return and refund is agreed upon by both of us, any return shipping costs will be the buyer's responsibility. The items must be returned and received in original condition before any refund will be processed. The refund amount will be for the cost of the items only, shipping costs will not be refunded.

Please choose carefully. Double check all your measurements first, even triple check. It doesn't hurt to be sure and if there is anything you don't understand, just ask. I am happy to answer your questions.

Colours may vary ever so slightly from how they appear on your monitor. I do my best to photograph swatches accurately and check them on a number of monitors, but they can appear a little bit different.
Payment
You can now use your credit card and Direct Checkout through Etsy.

Paypal works well too. I ask that you pay as soon as you purchase. If you can't manage this, please contact me before you place your order. I am happy to put items on hold for you or to split payments.

If you pay by e-check your order will not be processed until payment has cleared.

New Zealanders can pay by bank transfer - contact me for account details. As with e-checks your order will not be processed until payment has cleared.
Shipping
Shipping is with New Zealand Post - Parcel Post (For FREE!) within New Zealand and International Air for everywhere else. This takes 3-6 business days for NZ and Australia and 10-12 business days for the rest of the world.

Tracking numbers and Express Shipping cost more than most of the items I sell, so I don't offer this as an everyday option. If you want either of these services, contact me for pricing and information.

If you are using PayPal, please check that your address is correct with both Etsy and with Paypal. If they are different I will post to the address provided by Etsy.

I will post the next business day after receiving payment for ready-made items and within 3 business days for made to order items. You will receive a shipping notification when your item is on the way.

Any customs charges and taxes are the buyers responsibility. Please check with your customs office before you buy.

If you believe that an item has gone missing in the post, please contact me within one month of purchase. An enquiry will be logged with NZ Post. This can take up to 60 days to resolve and a refund cannot be processed until it is completed. Neither NZ Post or hiddenNZ can be held responsible for lost parcels that have been sent to an incorrect address, so please check that the address provided is right.
Additional policies and FAQs
Please remember that all items are handmade and that vintage fabrics are not always perfect.