Prices
All prices of items are included with the photos that are posted within the Jenny's Designs Etsy Shop. If you order an item that has not been made previously then you will be provided with a quote and agree the price before your order is processed. Discounts can be available on large orders.

How Can I Pay?
There are various ways in which you can pay at Jenny's Designs, these include PayPal or cash for local customers.

Your Right to Cancel
Under the new regulations you, the consumer, have the right to cancel at any time from the date your order is placed, up to 7 days after your item has been received unless the order is for a personalized item. The right to cancel is also lost, if items ordered are not fit for return. If you wish to cancel your order prior to receiving the items please contact Jenny's Designs at your earliest convenience.

Should you wish to cancel your order once your items have been received, you must return the items within 7 days of cancellation and complete a ‘Cancellation Form’ which can be provided to you by email or social media from Jenny's Designs. All payments will be reimbursed to you, including the original postage costs, within 7 days of the item(s) being received by Jenny's Designs.

Reimbursement will be by the same payment method as the original transaction. Return postage will be the responsibility of the consumer. Please note, under these regulations, Jenny's Designs also has the right to deduct from the monies reimbursed should the value of the items be diminished, through the handling of the consumer beyond what is necessary, to establish their nature, characteristics and function.

Delivery/Collection or Post
Jenny's Designs is based at a home address in Culcheth, Warrington. You are more than welcome to collect your items from here or have them delivered if local (There will be a small charge for petrol).

Postage is also available and will be dependent on weight and size of order.

Returns
Jenny's Designs has a 7 day return policy. Please ensure you contact Jenny's Designs if you are unhappy with your purchase or would like to return an item and we will do the best we can to help. Please note you are responsible for paying for the cost of returning goods. (Personalized items are non returnable unless they are faulty.)

Your Legal Rights
When you buy from a business you have a number of rights as a consumer by law. These include the right to claim a refund/repair/replacement under the Sale of Goods Act 1979 where the goods are faulty or incorrectly described. This excludes situations whereby the item has suffered accidental damage, misuse or the effects of reasonable wear and tear.

It is the responsibility of Jenny's Designs to ensure that we supply you with goods that meet your consumer rights. If you have concerns that these legal obligations have not been met, please contact us.

What is the order process?
Thank you for your interest in ordering a product from Jenny's Designs. If you would like to order a product please send Jenny's Designs an inbox message on Facebook, Etsy or email us at info [!at] jennys-designs.co.uk. We will then confirm the details of the product, prices, delivery options and waiting time for the order to be completed. Please note that on making a purchase from Jenny's Designs you are agreeing to the terms and conditions set out on this page.