keepsies

I want you to be thrilled with your keepsies purchase, but if for some reason you are not, please convo me, or contact me via email at sueellery [!at] hotmail.com, and I will do everything I can to make it better!

I do try and describe every aspect of the items I sell in great detail, so please make sure you have read right through the information on each item before buying - the size and weight for example, and the condition. Most of the items I sell are antique or at the very least, vintage and probably pre-loved and pre-used, so please don't expect perfection!

If an item arrives broken (most unlikely I assure you!) or not in the condition as described, I will of course refund in full (but would need a photo sent by email first); if you have simply changed your mind, I will refund for the item, but not for the postage.

But whatever the issue - do convo me and I will be as helpful as I can...

PAYPAL IS PREFERRED for speed and convenience. Paypal is easy to sign up for, and secure.
Payment can be made securely, quickly and easily via PayPal, or by most credit cards, at the checkout stage.
For UK buyers, a postal order or cheque is also an option, sent by post, made out to me: Sue Ellery-Hill. Purchases are sent once the payment has cleared.

I always try and post items as soon as possible after payment, usually within 1-2 days, but sometimes longer depending on circumstances.

UK shipments are always sent by Registered Signed For post: parcels are normally sent by Hermes, and tracking numbers are provided.

PLEASE NOTE: Shipments abroad (i.e. anywhere other than the UK), are shipped by standard Air Mail: if you require Tracking or Signed For International shipping please convo me for an amended shipping price - it usually adds about £5 to the postage charge, but this will only provide compensation in the event of the parcel being lost, as there is no compensation cover available for damage during shipment to antiques, glass and ceramics sent abroad.

However, please don't be alarmed - I have been selling and shipping fragile and antique items abroad for over 15 years now, and always take immense trouble with the packing to ensure the items arrive at their destination safely!

Reducing, reusing and recycling is important to us, so recycled shipping supplies are used when available. This can include pre-used padded envelopes, bubble wrap, foam chips, boxes, etc; I also buy in new packaging materials, and always ensure I have wrapped your item as safely as possible.

I offer a Layaway Plan for the pricier items to help with purchasing. Any one OR MORE items TOTALLING £50.00 or more can be purchased by Layaway... so you can pile up the cheaper items to make it up to £50...

If the total in your shopping trolley, BEFORE postage costs and AFTER discount codes applied, totals £50 or more... you can choose to pay for your purchase in easy instalments.

20% of the purchase total is due at the time of check-out - this will be held as a non-refundable deposit. The balance will then be split into 4 easy payments, due every 2 weeks from the date of purchase. Once your invoice is paid in full, your purchase will be shipped to you.

A warning, though - if you default on the payments or decide against the items, the 20% deposit will be forfeit but any additional money paid will be refunded to you.

ALSO:
Do you have a particular item you are trying to find? Let me know! I just might have the very thing you need hanging around on my shelves.

In order to comply with recent changes to the Data Protection Regulations (GDPR May 25th 2018), I'm clarifying my Privacy Policies as follows:
Why do I need your information?
1. I need to collect relevant information from you in order to do business and complete sales. The key legal base on which I use your information, is as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
2. I keep this information for my own records only, and will never sell or pass on your details to anyone else, with the following provisos:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
a. Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
b. Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies/couriers. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
c. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests, e.g. for tax purposes; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
How long will I keep your information?
3. Data Retention: I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, for tax purposes, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
How I may use your information
4. I may contact you by email very rarely if there is something I think may be of interest to you or is relevant to your purchase. If you would prefer me not to contact you by email at all, ever - please do tell me. You can contact me on my email address: sueellery [!at] hotmail.com, or by mail: Sue Ellery-Hill, 2 Chapel Street, Penzance, Cornwall UK TR19 7LT.
What information do I hold?
5. The information I hold is your name, address, any purchases from me, the amounts and dates paid, your Etsy account name and all contact details you've given me, including your email.
6. Once your transaction is complete, your records are in any case held by Etsy. You can view their detailed Privacy Policy on the Etsy site, here: https://www.etsy.com/uk/legal/privacy?ref=pv_ol.