Announcement   Lola is a Tutu Designer by day, floral princess by night.

CLOSED at weekends. Replies to messages can sometimes be up to 2-3 days. Thank you for your patience. Please read our FAQs below and item descriptions for lots of helpful information.

Announcement

Last updated on 08 Aug, 2018

Lola is a Tutu Designer by day, floral princess by night.

CLOSED at weekends. Replies to messages can sometimes be up to 2-3 days. Thank you for your patience. Please read our FAQs below and item descriptions for lots of helpful information.

Lola Hancock

Contact shop owner

Lola Hancock

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Reviews

Average item review
5 out of 5 stars
(791)
View all 791 reviews

Updates

Happy Tangled Tuesday! We're rocking these Rapunzel ears today heart_eyes
Rapunzel inspired Minnie ears with amethyst bow rosettewhite_flowerrosettewhite_flower
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About

Tutu Designer by day, floral Disney Princess by night!

Luby&Lola is my second business to the Tutu Factory.

In the day I make up tutus and veils and in the evening I can run free and play with pretty flowers and Minnie ears!

My current animal side kicks are Archie the westie, Rocco CoCo Loco the lovebird and Scamp and Fudge the two rats (who aren't friends right now)

Eventually, once I move out and into a new home with my Prince I will be splitting my time between the two businesses. I am looking forward to being able to devote more time to Luby&Lola as it grows!

Shop members

  • Lola Hancock

    Owner, Designer, Creator

    Living the Disney Princess dream!

  • Laura

    Assistant, Customer Service

Production partners

  • Tutu Factory UK

    Nottingham, England

    Made to order tutus for all sizes. www.tutufactory.co.uk

  • Twinkle.Sprinkles

    United Kingdom

    Twinkle.Sprinkles supplies the beautiful brooch

Shop policies

More information

Last updated on 08 Apr, 2018
Frequently asked questions
If I ordered some ears when will they arrive?

We usually have a large order waiting list. Our current turnaround is 4-6 weeks.

Add the Rush Fee for faster dispatch. Found in the store or simply search 'Rush Fee'

I need some ears to be shipped out earlier than the processing time stated. What should I do?

You will need to purchase the Rush Fee from our shop to have you order processed as soon as we can. Rush Fee can be found in the Add On section of the shop or simply search 'Rush Fee' Please keep in mind that your order still needs to be made up, just for you.

Please add a note about the date needed so we can advise if this is not possible. Rush Fee can still take up to 2-3 weeks so please get in touch to discuss BEFORE ordering.

International customers - please remember that delivery is AT LEAST 5-9 working days on top of the ears being made.

Please get in touch with us if you need an order earlier than the processing time. We will not always see notes until we get around to completing your order and by then it may be TOO LATE!

Custom and personalised orders

We are not currently accepting custom orders.

What is the best way to get in touch with you girls?

We recommend getting in touch with us via the shop. Especially concerning orders, prices, etc.

We do include a lot of information here in our FAQs as well as each individual product information which covers most of the general questions.

Please note that it can take up to 2-3 working days to receive a response. We do not work over the weekend.

We have a huge amount of DMs via Instagram so it can take a while for us to get back to you. So if you have a question please message us here!

Please note that rude messages won't get you a quicker response or a faster dispatch time. Have courage and be kind guys :)

I'm still waiting on my order arriving. What should I do?

If you are still to receive an item after the estimated delivery date please be patient and give it a few days, just in case there has been a delay at the Post Office.

Please be aware that we have exactly the same information as you once we have dropped an order with the Post Office and have NO further control or knowledge of the item location.

Once our Royal Mail service has delivered to your country it is then handed over to your local delivery service. Delays may sometimes be due to customs checks, slow local delivery services or busy periods of the year i.e. Christmas, Halloween, etc.

For international customers it is one month's wait from point of dispatch before your item can be classed as 'lost'

My order has gotten lost/broken during shipping can I get a replacement?

If your order has gotten lost or broken during delivery we will refund the full amount of your order. Unfortunately we no longer offer replacements in these cases.

Any cases opened due to loss/damage will be refunded.

We are more than happy for you to reorder once we have refunded your order to place another order with us. And we'll usually offer a discount if your order has been lost/damaged during shipping.

Can I get an idea of when I will receive my order?

If you click on the 'Purchases' tab you will find your estimated dispatch date.

We have a HUGE waiting list so it will usually be shipped around on or possibly a few days before this date.

We remind customers that it is THEIR responsibility to order in PLENTY OF TIME for their holiday with all of the processing time information available.

Seller details
Lola Hancock
121 Wharf Road
PINXTON, Nottinghamshire NG16 6LH
United Kingdom