lubyandlola
Buyers are raving!
This shop got multiple 5-star reviews in the past 7 days.
Announcement
Handmade ears are shipped out in 2 weeks! Please note that I'm only doing 1 trip a week to the Post Office :)
Lola is a Tutu Designer by day, floral princess by night.
View ALL of our ears at lubyandlola.co.uk
CLOSED at weekends. Lola will reply to messages as soon as she can! Please read our FAQs below and item descriptions for lots of helpful information.
Announcement
Handmade ears are shipped out in 2 weeks! Please note that I'm only doing 1 trip a week to the Post Office :)
Lola is a Tutu Designer by day, floral princess by night.
View ALL of our ears at lubyandlola.co.uk
CLOSED at weekends. Lola will reply to messages as soon as she can! Please read our FAQs below and item descriptions for lots of helpful information.
Items
Reviews
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jessbondibeach on 23 Jan, 2021
5 out of 5 starsPerfect sticker - so so happy with my purchase, would definitely recommend!
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Mimi on 21 Jan, 2021
5 out of 5 starsIf you love stitch these are the stickers for you. I have purchased one as part of a birthday gift and I know they will love it. Fast dispatch/delivery. Will order again thank you
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Mimi on 14 Jan, 2021
5 out of 5 starsFantastic stitch stickers! Fast dispatch and delivery. Thank you so much!
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jessbondibeach on 23 Jan, 2021
5 out of 5 starsLove these ears so much. They’re made from a proper headband, rather than one of the thinner ones, and they are SO comfy! Would really recommend, I will definitely be purchasing ears from here again!
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About lubyandlola
Tutu Designer by day, floral Disney Princess by night!
A floral princess in a Disney world!
Who doesn't want to live the dream, making fairy tale inspired headbands to wear at the most magical parks in the world?
I love making ears, especially floral pretties. Have a dream pair? Get in touch!
Follow me on Instagram to fulfill your Disney obsession @lubyandlola or check out our full collection at lubyandlola.co.uk
Shop members
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Lola Hancock
Owner, Designer, Creator
Living the Disney Princess dream!
Production partners
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DisneyLizney
United Kingdom
Our girl Lizi designed the prints for our Flower Gleam and Glow collaboration. Check her out on Instagram @disneylizney
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Tutu Factory UK
Nottingham, England
Made to order tutus for all sizes. www.tutufactory.co.uk
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Twinkle.Sprinkles
United Kingdom
Twinkle.Sprinkles supplies the beautiful brooch
Shop policies
Delivery
Payment options
Returns & exchanges
I gladly accept cancellations
I don't accept returns or exchanges
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Privacy policy
More information
Frequently asked questions
If I ordered some ears when will they arrive?
You will be able to view estimated delivery dates on each individual listing.
Our current turnaround is 2 weeks plus shipping. Turnaround is subject to change at any time. Turnaround is the time taken to make your order and mark as shipped. Shipping times are on top of this. Please take into account the current pandemic is causing delays and the recent problems with the USPS for American customers.
Need some ears ASAP! Purchase the Rush Fee listing for faster dispatch. Found in the store or simply search 'Rush Fee' (It is a product listing and cannot be added at the checkout)
I need some ears to be shipped out earlier than the processing time stated. What should I do?
You will need to purchase the Rush Fee product listing from our shop to have your order processed as soon as we can. The Rush Fee can be found in the Add On section of the shop or simply search 'Rush Fee' Please keep in mind that your order still needs to be made up, just for you.
Please add a note about the date needed so we can advise if this is not possible. Feel free to get in touch before ordering and we will be happy to advise.
International customers - please remember that delivery is AT LEAST 5-9 working days on top of the ears being made.
What is the best way to get in touch with you?
You can contact me here or send an email to contact@lubyandlola.co.uk and I will get back to you when I can. Please be patient when awaiting a response, I have weekends off but I will always get back to you when I'm not under a mountain of flowers!
I'm still waiting on my order arriving. What should I do?
If you are still to receive an item after the estimated delivery date please be patient and give it a few days, just in case there has been a delay at the Post Office.
Please be aware that we have exactly the same information as you once we have dropped an order with the Post Office and have NO further control or knowledge of the item location.
Once our Royal Mail service has delivered to your country it is then handed over to your local delivery service. Delays may sometimes be due to the PANDEMIC, customs checks, slow local delivery services or busy periods of the year i.e. Christmas, Halloween, etc.
For international customers it is one month's wait from point of dispatch before your item can be classed as 'lost'
My order has gotten lost/broken during shipping can I get a replacement?
If your order has gotten lost or broken during delivery we will refund the full amount of your order. Unfortunately we no longer offer replacements in these cases.
Any cases opened due to loss/damage will be refunded.
We are more than happy for you to reorder once we have refunded your order to place another order with us. And we'll usually offer a discount if your order has been lost/damaged during shipping.
Sizing details
Our ears are One Size. They fit both adults and children. Unless stated the are very soft and lightweight and can be worn all day long - headache free!
Will they fit my toddler?
If you find your child struggles with day to day headbands you may find this is the case with our ears.
We do have children as young as 1Y wearing them without a problem, but not every child is the same!
Do you offer discounts?
We offer discounts for group orders of 5 or more, please get in touch if you would like to place an order.
We do not offer discounts for your first purchase.
If we have a discount available it will be announced on our Instagram @lubyandlola so make sure you're following us!
My order states 'delivered' but it hasn't arrived?
We're noticing lots of problems with the USPS at the moment. Please understand that we have no control over an item once we have handed it over to the shipping services, we have exactly the same information as yourself unfortunately. If USPS marks your order as delivered we will not be refunding it if you claim is has not arrived. You will need to open a case with them.