luxedeluxe

All sales of items shipped outside of the EU are final and we do not accept returns.

For orders shipped within the EU, buyers have 14 days to withdraw from purchase and return an order. Buyers are responsible for all shipping costs. Items which are exempt from withdrawal rights include any item customized in size, length, color or customized in any other manner; and items removed from hygiene sealed packaging.

We accept payments via credit card, debit card, or Paypal.

Please ensure that your payment is submitted with the correct shipping information as we cannot be responsible for problems relating to incorrect information being provided.

Orders are made and dispatched within 1-10 business days. Refer to individual listings for individual processing times.

Each listing specifies whether an item ships standard or upgraded. Below are the estimated delivery time frames:

Orders shipped via standard delivery:
UK- 1-2 working days
European Union- 7-14 working days
Rest of the world- 7-14 working days

Orders shipped with upgraded delivery with tracking:
UK- 1-2 working days
European Union- 5-10 working days
Rest of the world- 5-10 working days

The timelines stated above are estimates and subject to delays through Customs, delays relating to public holidays, and international transfers.

A Certificate of Posting is obtained for orders shipped standard delivery without tracking, which covers postal loss. In the rare event that an order is lost we will file a claim, this takes several weeks from the time of filing (overseas packages can be filed as lost after 25 working days have passed).
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EXPEDITED DELIVERY

If you require expedited delivery within a guaranteed time frame you must upgrade to UPS or Fedex delivery for delivery within 2-4 working days. Please choose this option at checkout. There may be more options for faster delivery- timing and pricing will depend on the exact location so contact us before ordering to enquire.

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All orders are shipped according to the terms stated here. Once we have started processing your order it will be shipped according to the service you paid for and agreed to by placing the order. Leaving a message at checkout stating a date you want the order by does not in any way guaranteed that this will happen. If you require delivery within a specific time frame this must be agreed upon before placing your order.

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Customs duties charged for importing goods are the buyer's responsibility.

If you have a query regarding your order, please email the date of purchase, your user id, and the item(s) purchased. This will ensure a speedy response.