Production of purchase is processed once payment is received.
Our average 'ready to ship time is 3-5 business days, However this time varies between products so please check the item details for exact 'processing time'
Orders placed on non-business day - Saturday, Sunday & UK Bank holidays will be processed on the first following Business day.

Please be sure to leave the exact wording you require on personalised items as not doing so may result in delays to your ordering processing time.

INTERNATIONAL BUYERS PLEASE NOTE!
Import duties, taxes, and charges are the responsibility of the buyer. Any incurred costs are NOT included in the item price or shipping cost. We recommend that you check with your country's customs policies before making your purchase.

**WE HIGHLY RECOMMEND PURCHASING THE SHIPPING UPGRADE**
This will upgrade the postage service to a Tracked and Signed For delivery. Upgrades must be purchased with your order and cannot be purchased after. You will NOT be able to Track your order with standard shipping.
The shipping upgrade does NOT speed up dispatch time NOR does it speed up delivery time. It gives you the option of seeing where your order is.

______________________________________________________________________________________________

All items are dispatched from England. UK orders are sent via Royal Mail either First Class or second class and International orders are sent via Royal Mail standard internal.
Royal Mail estimated shipping time (after dispatch) are as follows
UK 1-2 business days
Europe 7-10 business days
The rest of the world 7-21 business days

These times are estimated and can not be guaranteed and International delivery can take a lot longer.
**Please be aware that delivery can sometimes take longer due to delays in customs and postal service. These customs delays and postal service delays are beyond our control therefore Royal Mail orders cannot be classed as 'lost' until 10 business days for UK, 20 business days for Europe and 25 business days for the rest of the world - have passed from estimated delivery date** Therefore on the rare occasion that an item is delay we cannot do anything until after this date has passed and No refund can be given until the shipping + extra days have passed.

* If you would like further information regarding Royal mails policies they can be found at the following web address.
https://personal.help.royalmail.com/app/answers/detail/a_id/327/~/making-a-claim-for-items-sent-overseas*

Royal mail 1st class and international standard DO NOT offer tracking information. If you would like your order to be tracked please purchase the shipping upgrade at the checkout. If unavailable please contact me and i will set one up for you before purchasing.

WE RECOMMEND WHEN ORDERING ALLOWING UP TO 3-4 WEEKS FOR INTERNATIONAL SHIPPING. PLEASE NOTE THAT AT CHRISTMAS THIS TIME CAN INCREASE TO 6 WEEKS.

As per the information given above delivery can be up to UK 10 working days (2 weeks) . Europe 25 working days (5 weeks) and the rest of the world 32 working days (over 6 weeks)

Please take the time to read the item description, our shipping & policies and FAQ before ordering.
If you need further assistance please do not hesitate to contact me.

** Please be aware there may be a slight colour difference from photographs shown due to your screen resolution settings and lighting. Each monitor/device display is different to the next so the final product you receive may have slight colour variations, if you have any concerns or questions about a colour choice please do not hesitate to contact us before purchasing to discuss it.

Privacy Policy of Maple and Grace,

In accordance with the EU General Data Protection Regulation (GDPR) This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own
nor control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order such as pencils or a fairy door for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

*as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or toprovide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as
by signing up for my mailing list;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
*as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
*Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

*Etsy - as this is the platform my website is hosted on, your information is on their database only to supply to myself in the case of a transaction
*Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
*Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
*Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information.
Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice
to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Charlotte Joyner, am the data controller of your personal information. If you have any questions or concerns, you may contact me at mapleandgrace.contact [!at] gmail.com.