Refunds and Exchanges
If you are not in love with your purchase, please contact me within fourteen days of delivery and let me know so we can arrange return and refund. Return postage is the responsibility of the buyer, and it is highly recommended that the package is sent in a trackable format. I will refund the original purchase price on receipt of the undamaged goods, minus any postage costs.

All of my jewellery pieces are brand new and unworn. Earrings are considered an intimate item as they are inserted into your body. For health and sanitary purposes I do not accept returns or exchanges on earrings. Custom orders are also exempt from a refund unless damaged or faulty.

In the highly unlikely event that your order arrives damaged in any way, please contact me within fourteen days of receipt of the damaged goods, and include a photograph of the damage, along with all of the packaging or I will be unable to offer a refund.

Items are all sent through Royal Mail from the UK and any tracking numbers can be used to search on their website at www.royalmail.com. Once a package has entered the postal system, it can occasionally get delayed for a variety of reasons. Due to this, I am unable to consider an item "Lost in the Post" until 25 working days have passed from the expected date of delivery and no refund will be issued for a lost package before this time.

Full payment is required before an order is prepared and shipped.

I ship to the address supplied on the Etsy invoice, so please check it prior to submitting your order. If you have paid with Paypal, please ensure you check the shipping address is correct there also, to avoid any confusion.

I will endeavour to ship within the timescale given on the item listing. If for some reason I am unable to do this I will contact you asap and let you know.

I send all of my items via Royal Mail. Within the UK I ship first class, and international orders are sent Tracked where possible. Royal Mail estimate delivery within the UK will be next working day (on top of the processing time given on the item you have ordered). Outside of the UK, Royal Mail estimate a delivery of 7-10 working days to reach your countries customs (on top of the processing time given on the item you have ordered) although delays can occur, so please allow a comfortable amount of time for it to be delivered. You can track it using the tracking number I provide, on the Royal Mail website, www.royalmail.com. Some countries also enable tracking within their own postal website, using the same tracking number provided.

Customers are responsible for any import duty or customs charge levied on packages entering their country. Please ensure that you are aware of any possible customs charges for your country before purchasing.

Customers are responsible for making sure the item purchased is not prohibited or restricted in their country before purchasing. One Dotty Duck will not be held liable for items destroyed/sent back to me due to a countries postal restrictions.

Anything returned to me due to an incorrect address will result in new shipping charges, which will be the responsibility of the buyer. There will be no refunds on missing packages due to an incorrect address.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time periods: 4 years.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Karen Sylvester, am the data controller of your personal information. If you have any questions or concerns, you may contact me at onedottyduck [!at] gmail.com.