RavelloDesigns

As I take great care to provide accurate photographs and detailed descriptions, and will always respond promptly to any further questions, I hope that you will delighted with your purchase. However, should there be a problem with any item purchased from me, please convo me, providing as much detail as possible, within 48 hours of receipt and I will do all I can to resolve it.

In accordance with the EU Distance Selling Regulations, if you are dissatisfied with an item, you are entitled to return it for a full refund within 7 days from receipt. Responsibility for returning the item and the cost incurred in doing so rests with the buyer. For a full refund, an item must be returned in its original pristine condition, i.e. unworn and undamaged, in its original packaging (all gift packing also being in perfect condition).

If an item is faulty or damaged, I will be happy to provide a replacement or a refund.

I accept payment by PayPal only, as this is a secure and convenient method for you and for me. If you don't have a PayPal account, you can still pay by credit card through PayPal's Guest Checkout facility.

(If you need help, check out Etsy's tutorial at http://www.etsy.com/help_guide_checkout.php)

I aim to despatch all orders withing 3 working days of the payment being cleared. I will notify you by email once your order has been despatched.

Each item of jewellery comes in an organza bag and/or gift box as standard and will be carefully packaged to ensure it arrives in perfect condition. In an attempt to keep postage costs as low as possible, I use the smallest gift box into which the jewellery sits comfortably and lightweight envelopes.

All items are sent via Royal Mail, which stipulates different services according to the value of the item being sent, i.e. for compensation purposes. Therefore, for your peace of mind and mine, my postal rates reflect these requirements and charges.

UK Despatches
Items sent to UK addresses will be posted as follows:
* up to £50 - by Royal Mail 1st Class Signed For - should arrive on the next working day (although Royal Mail do not guarantee this).
* Over £50 - Royal Mail Special Delivery - guarantees delivery by 1pm on the next working day, and items must be signed for on delivery.

Items of £50 and under may also be despatched by Special Delivery if you prefer - please activate the upgrade in your shopping cart.

Non-UK Despatches
Items sent to addresses outside the UK will be posted as follows:
* Royal Mail International Tracked & Signed.
Average delivery time is quoted as 3-5 working days within Europe and 5-7 working days for the rest of the world (but these times are not guaranteed).

Please be aware that your order might be delayed if it has to pass through customs and security checks in your country. You are also responsible for any import duties, fees and taxes applied by customs in your country. Should a package be returned as a result of non-payment of such taxes or fees upon delivery, the customer will be responsible for any costs incurred in the package being returned and only the balance of the purchase price will be refunded.

Item Descriptions
I aim to make all my listings as accurate as possible, providing detailed descriptions and ensuring that colours are reproduced authentically. However, while colours are accurate on my own calibrated monitor, I obviously cannot guarantee how they will appear on other screens. Therefore, if you need any further information or have a query that I have not covered, please contact me and I will get back to you as soon as possible.

All photographs are of the actual item as each one is individually made.