Announcement
Welcome to our little shop! Check out our shop ruthlessheroines.com for more enamel pins!
All the candles have now left the shop but we’ve still got lots of exciting new items coming throughout 2021.
CHRISTMAS 2020: we’re working at 2-3 weeks preparation time. This means it will take us 2-3 weeks to send off your order. And there are major DELAYS in the post due to the pandemic and now the holiday season too. Orders from the end of November may not make it in time for Christmas! Upgrade to tracked delivery if you want to track your order. INTERNATIONAL ORDERS UPGRADE TO TRACKED AS IT USUALLY COMES FASTER AND YOU CAN TRACK YOUR ORDER!
COVID UPDATE: We’re currently still open as we are able to make everything while working from home. Please be aware that there are shipping delays all around the world so your order may take longer than usual to arrive. Royal Mail’s tracking number that’s issued will only work if you buy tracked shipping. Please upgrade your shipping if you would like to track your package. Thank you for your patience and hope everyone is safe x Elif & Ayse
Also for anyone waiting for their order to arrive: THERE ARE A LOT OF DELAYS IN THE POSTAL SYSTEMS AROUND THE WORLD
•unless you chose a tracked shipping upgrade you can’t track your order
•uk deliveries usually arrive 2-3 days after dispatch but up to 10-15 working days if there are delays in the post
•international deliveries usually take 1-2 weeks after dispatch but can take up to 4 weeks. Due to delays because of the pandemic some orders are taking over 2-3 months to arrive.
Thank you for your patience and we hope your order gets to you soon! :)
You can follow us on instagram @ruthlessheroines to never miss shop updates!!!
IMPORTANT SHIPPING DETAILS
Current processing time: 2-3 WEEKS - this is the time we need to make and prepare your order. Thank you for your patience. Shipping estimates below are from when we send your order.
UK: We use Royal Mail 2nd Class delivery to ship. This usually takes 2-3 business days to arrive but please be aware it can take up to 10 business days if there are delays. This is NOT tracked.
UK TRACKED: If you would like tracked shipping please upgrade when ordering
INTERNATIONAL: For most packages we use Royal Mail International standard which takes 2-4 weeks to arrive but please be aware it can take up to 3 months to arrive if there are delays. This is NOT tracked.
INTERNATIONAL TRACKED: Please upgrade shipping if you would like tracked shipping and your package will be sent with a courier. For some countries if you buy more than 7 candles we will send it with tracked shipping as it is cheaper (with Royal Mail we can only send up to 2kg per box). So most large orders (more than 7 candles) will be sent with a courier. If you have any questions about shipping please contact us.
USA: For most packages we use Royal Mail International standard which takes 2-4 weeks to arrive but please be aware it can take up to 3 months to arrive if there are delays. This is NOT tracked. Please upgrade to tracked shipping if you would like for it to be tracked.
USA - 5 or more candles: Shipping prices have increased from the UK to the US but for orders with more than 5 candles (or weigh more than 1.8kg, just ask before you order if you’re not sure) we will be sending them usually with FedEx rather than Royal Mail as it is cheaper and quicker. FedEx is usually from £24.05-£40 to the US and will be tracked. We will refund any shipping overages once we dispatch your order.
CUSTOMS: Please be aware that international orders may be subject to custom charges that you will have to pay. We are not associated with customs taxes/duties in any way.
Thanks for all your support and hope you find something you like!
Items
All Items
Reviews
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Yesenia on 26 Jan, 2023
5 out of 5 starsAbsolutely stunning work! Just as pictured and arrived with care.
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katielouisegeddes on 08 Jan, 2023
5 out of 5 starsAmazing quality item - I ordered C grade and I literally could not fault it. Love it with my other pins on my bag - would highly recommend xx
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kai187 on 03 Jan, 2023
5 out of 5 starsJust got it. It looks amazing and quality product. I feared it was lost in the mail due to how long it took to get here but it made it here.
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About ruthlessheroines
Two badass sisters inspired by ruthless heroines in fiction.
We've both had a lifelong love for books and musical theatre and we know the heroine in each story makes them all uniquely special to us. Heroines who fight for themselves, who are merciless and regal regardless of what life puts them through are our inspiration. We wanted to create enamel pins that reflected our favourite books and musicals.
Shop members
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Elif
Owner
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Ayse
Owner
Production partners
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Print shop
United Kingdom
Merch manufacturer we use for our mugs
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Enamel Pin Manufacturer
Norwich, England
Pin Production
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Enamel Pin Manufacturer
United Kingdom
Manufactures our enamel pins
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Manufacturer
United Kingdom
Manufactures our magnets and wooden pins
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
Privacy policy
More information
Frequently asked questions
How long will my order take to arrive?
We do our best to send out orders to you as fast as we can. Our current processing time to do this right now is 2-3 weeks. Once we send it out it all just depends on the postal services.
UK: 2-3 business days to arrive but please be aware it can take up to 10 business days if there are delays.
INTERNATIONAL: 2-4 weeks but up to 3 months if there are delays.
Can I track my order?
All our orders are sent by standard delivery which does not include tracking. You may be issued a tracking code by Royal Mail when we purchase your delivery label, but the tracking won't work.
If you would like the option to track your order please choose a shipping upgrade when purchasing.
What service do you use to send packages?
Royal Mail, Hermes and other couriers for tracked or large orders.