Announcement Welcome to theMugHermit's Etsy store. Hidden away from normal folk, the mug hermit designs and prints a range of funny and unique coffee mugs.
Announcement
Welcome to theMugHermit's Etsy store. Hidden away from normal folk, the mug hermit designs and prints a range of funny and unique coffee mugs.
Items
All Items
Reviews
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Nina on 29 Mar, 2022
5 out of 5 starsGreat mug, bought for a friend who does nursing and she found it funny
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Holly on 22 Mar, 2022
5 out of 5 starsGreat seller - contacted me to change the font to one which would work better with my design; very helpful. Lovely item and very pleased.
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Holly on 22 Mar, 2022
5 out of 5 starsBrilliant service and quality product. Seller very helpful when I wasn’t sure if the design I wanted would work. Really nice mug and great value.
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About theMugHermit
A photographer, graphic designer, musician, vintage Volkswagen owner and perfectionist who doesn't enjoy working for people!
So I took the easy decision to work for myself and design the things I love.
How did the Mug Hermit begin?
Printing mugs was my summer job in between lecturing at a Further Education college. I was so busy selling mugs I didn't devote enough time going out and doing the fun things in life. I was branded the mug hermit. Locked away designing and printing mugs day and night.
From there I used the same techniques to produce a wide range of products mainly sold in gift shops around the UK.
I take great pride in all of my products, researching every detail and buying the best materials to deliver a great product. I hope you enjoy them, love your mug!
Shop policies
Accepted payment methods
Returns and exchanges
I gladly accept returns and cancellations
I don't accept exchanges
The following items can't be returned or exchanged
- Custom or personalised orders
Returns and exchange details
I am happy to accept returns provided the item is unused and undamaged. I cannot accept returns for personalised or custom orders. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please use the original packaging to return your goods.
Non Delivery:
Tracking numbers are provided for all UK orders and can be found on your despatch email. If your parcel is not sitting at your local Royal Mail Delivery Office, please contact me for further help.
Tracking numbers for USA and international customers are not included in standard Airmail shipping and incur an additional expense.
Unauthorised returns:
Parcels returned by the shipping carrier due to an insufficient address, uncollected, or by any other official reason provided by your local postal system, will not receive a refund for the original shipping charges. It is the buyer's sole responsibility to ensure that the shipping address provided at checkout is accurate, complete and valid for one calendar month at the time of purchase. Please refer to the processing times and delivery estimates for your order. The seller will not be held responsible for incomplete addresses provided at checkout.
Damaged Goods:
Please contact me within 48 hours should your item arrived damaged. Please retain all packaging. I may ask for photographic evidence when items are damaged.
Please contact me using Etsy messages if you have any problems with your order.
All UK orders covered by UK Consumer Contracts Regulations.
Payment
Delivery
UK: 2 - 5 business days
Europe: 3 - 14 business days.
USA, Australia, New Zealand: 5 - 14 business days.
Business days do not include weekends or UK bank and public holidays.
Delivery times are an estimate and not guaranteed. The seller cannot be held responsible for delivery delays. UK buyers, please allow 10 business days. International buyers, please allow 30 days for delivery.
Deliveries are likely to be delayed during adverse weather conditions and holiday periods. Expect delays in the run up to Christmas, from early November to New Year.
Additional policies and FAQs
Please note that all non UK orders may be subject to customs and import duties. The buyer is responsible for these costs and are not included in your purchase. EU orders are not currently subject to additional duties, but this may change when the UK leaves the EU on the 31st October 2019.
Privacy
More information
Frequently asked questions
Sizing details
10 oz Premium White Ceramic Mug, Height 3 1/2 inches - Diameter 3 inches. Subject to minor variations.
How do I give you details for personalised mugs?
The listing should have a personalisation box. Or Include your choice of name or message in the Notes to Seller section during checkout. Or send a message directly after purchase.
How long will the mug take to arrive?
Order processing time of 1-3 working days plus a typical estimated shipping time of:
UK RM48 Tracked: 2 working days
North America: 4 - 14 working days
Europe: 3 - 14 working days
Australia, New Zealand and Oceania: 5 - 14 working days
Royal Mail ask customers to wait 10 business days.
International orders may face delays at Customs and can take 4 weeks on very rare occasions.
Delivery times will be longer during adverse weather conditions and in the weeks leading up to the very busy Christmas period.
I have a million followers on social media, can I have a free mug?
No.
Can I have a tracking number?
Tracking numbers are automatically sent with your depatch email and available in your Etsy orders page. Royal Mail may send you delivery updates using the contact details provided at checkout.
Care instructions
My current mugs are certified dishwasher proof and microwave safe.
It is good practice to use a lower dishwasher temperature and use a small amount of detergent on all types of printed kitchenware to preserve the image quality.
I would suggest hand washing and use occasionally in the dishwasher to remove tea and coffee stains. A thick paste of baking soda and water, scrubbed lightly with a scouring pad will remove stubborn tea stains.
I need this for Friday, will it arrive on time?
We don't deliver your mail, nor have do we have any control over the postal system. Expect delays due to regional lockdown measures and the massive volumes of mail during peak times from Halloween to Christmas.
Allow sufficient time for your parcel to arrive. We are unable to accommodate rush orders. Sorry, but your order may be cancelled if a deadline is imposed on us. Please review processing times and delivery estimates before ordering. Tracked services are prioritised and will improve delivery speeds.
Can I change the delivery day if I won't be at home?
Royal Mail Tracked services allow you to choose a different delivery day if you won't be at home. You may also choose a safe place to leave your parcel such a porch, or with a neighbour.
To choose a delivery option, click on the Royal Mail tracking link in your depatch email or Etsy orders page to change these options. Your order is sent by Tracked 48.