theMugHermit

A range of funny coffee mugs

Cambridge, England 20636 Sales On Etsy since 2015

5 out of 5 stars (2324)

theMugHermit

A range of funny coffee mugs

Cambridge, England | 20636 Sales

5 out of 5 stars (2324)

Shop owner

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20636 Sales
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Announcement    Welcome to theMugHermit's Etsy store. Hidden away from normal folk, the mug hermit designs and prints a range of funny and unique coffee mugs.

Announcement

Last updated on 02 Jan, 2017

Welcome to theMugHermit's Etsy store. Hidden away from normal folk, the mug hermit designs and prints a range of funny and unique coffee mugs.

Reviews

Average item review
5 out of 5 stars
(2324)

About theMugHermit

Sales 20,636
On Etsy since 2015

A photographer, graphic designer, musician, vintage Volkswagen owner and perfectionist who doesn't enjoy working for people!

So I took the easy decision to work for myself and design the things I love.

How did the Mug Hermit begin?

Printing mugs was my summer job in between lecturing at a Further Education college. I was so busy selling mugs I didn't devote enough time going out and doing the fun things in life. I was branded the mug hermit. Locked away designing and printing mugs day and night.

From there I used the same techniques to produce a wide range of products mainly sold in gift shops around the UK.

I take great pride in all of my products, researching every detail and buying the best materials to deliver a great product. I hope you enjoy them, love your mug!

Around the web

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Shop policies

Last updated on 16 October, 2019
Welcome to theMugHermit's Etsy store. Hidden away from normal folk, the mug hermit designs and prints a range of fun and unique gift mugs.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
Request a cancellation within:  2 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
Returns and exchange details
Returns:
I am happy to accept returns provided the item is unused and undamaged. I cannot accept returns for personalised or custom orders. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please use the original packaging to return your goods.

Non Delivery:
Tracking numbers are provided for all UK orders and can be found on your despatch email. If your parcel is not sitting at your local Royal Mail Delivery Office, please contact me for further help.

Tracking numbers for USA and international customers are not included in standard Airmail shipping and incur an additional expense.

Unauthorised returns:
Parcels returned by the shipping carrier due to an insufficient address, uncollected, or by any other official reason provided by your local postal system, will not receive a refund for the original shipping charges. It is the buyer's sole responsibility to ensure that the shipping address provided at checkout is accurate, complete and valid for one calendar month at the time of purchase. Please refer to the processing times and delivery estimates for your order. The seller will not be held responsible for incomplete addresses provided at checkout.

Damaged Goods:
Please contact me within 48 hours should your item arrived damaged. Please retain all packaging. I may ask for photographic evidence when items are damaged.

Please contact me using Etsy messages if you have any problems with your order.

All UK orders covered by UK Consumer Contracts Regulations.
Payment
I accept Etsy Direct Checkout and PayPal. Once your payment has cleared, your goods will be printed and despatched asap.
Delivery
Shipping times include a processing time plus a delivery estimate of:
UK: 2 - 5 business days
Europe: 3 - 14 business days.
USA, Australia, New Zealand: 5 - 14 business days.
Business days do not include weekends or UK bank and public holidays.

Delivery times are an estimate and not guaranteed. The seller cannot be held responsible for delivery delays. UK buyers, please allow 10 business days. International buyers, please allow 30 days for delivery.

Deliveries are likely to be delayed during adverse weather conditions and holiday periods. Expect delays in the run up to Christmas, from early November to New Year.
Additional policies and FAQs
Customs and Import Duties:
Please note that all non UK orders may be subject to customs and import duties. The buyer is responsible for these costs and are not included in your purchase. EU orders are not currently subject to additional duties, but this may change when the UK leaves the EU on the 31st October 2019.
Privacy
theMugHermit will not share your private information to any third party. Your information will be held for the purposes of completing your order and any after sales customer care. Your supplied contact information and order details may be held by the shipping carrier and customs officials.

More information

Last updated on 16 Oct, 2019
Frequently asked questions
Sizing details

10 oz Premium White Ceramic Mug, Height 3 1/2 inches - Diameter 3 inches. Subject to minor variations.

Can you sell wholesale?

Happy to supply retail stores to selected countries. Send a message with details of your store.

How do I give you details for personalized mugs?

Include your choice of name or message in the Notes to Seller section during checkout. Or send a message directly after purchase.

How long will the mug take to arrive?

Order processing time plus an estimated shipping time of:

United Kingdom: 2 - 5 business days

North America: 4 - 14 business days

Europe: 3 - 14 business days

Australia, New Zealand and Oceania: 5 - 14 business days

I'm unable to provide guaranteed delivery dates as I have no control over the postal system or delays at customs. Business days do not include weekends and UK public holidays.

Royal Mail ask customers to wait 10 business days.

International orders may face delays at Customs and can take 4 weeks on very rare occasions.

Delivery times will be longer during adverse weather conditions and in the weeks leading up to the very busy Christmas period.

I have a million followers on social media, can I have a free mug?

No.

Do you have a USPS tracking number?

Tracking is very expensive when shipping from the UK to the USA and inaccurate once the parcel leaves the country, so everything is sent by Priority Airmail. It is not a standard service as it is in the USA, but charge an additional USD 6.00 for it.

Care instructions

My current mugs are certified dishwasher proof and microwave safe.

It is good practice to use a lower dishwasher temperature and use a small amount of detergent on all types of printed kitchenware to preserve the image quality.

I would suggest hand washing and use occasionally in the dishwasher to remove tea and coffee stains.

Seller details